Targus Slim External Drive, User Manual

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USB 2.0 DVD/CD-RW Slim External Drive

Troubleshooting

The Targus drive is not working properly – what should I do?

Your Targus drive may not be getting enough power. To resolve this problem:

• Verify that the USB ports you are using provide a minimum of 500 mA of power. (Check the 

documentation that came with the device.)

• Make sure that the AC adapter is fully connected to your computer, hub or port replicator and a 

live power outlet.

• Use only hubs and port replicators that come with their own AC adapter.

• If using the drive via a hub or port replicator, turn off all high power devices that may be 

diverting power away from the drive.

Technical Support

Have the following information available:

• The serial number of your Targus drive (located on the back of the drive).

• The name and model of your computer and details of its hardware specification.

• The name and version number of your operating system and of the software that was running 

when the problem occurred.

• A detailed description of the problem including exact error messages and when these errors 

occurred.

• What you do to replicate the problem.

• If this is a new problem, whether you have recently changed your system configuration and in 

what way.