TATSUMAKI
-
1375 Egbert Ave., San Francisco, CA 94124
Tel: 1-888-725-0989 Fax: 415-671-0839
E-mail: info@gotatsumaki.com | Website: www.GoTatsumaki.com
Disclaimer
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If the item arrives defective, please contact us
immediately.
Carefully inspect all items for damages. Note
any damages on the freight bill or express re-
ceipt. Request name and signature of the car-
rier’s agent and keep copy to support your
claim.
Upon acceptance of items, owner assumes re-
sponsibility for its safe arrival. Damages should be
reported to carrier and a claim filed. Failure to do
this could result in the carrier refusing to honor
your claim. The carrier will furnish you with neces-
sary forms for filing a claim.
Damages caused during transit are not covered
under our warranty.
Please inspect contents of packages carefully
upon receiving
!
We must be notified in writing of any damages and/
or missing parts within the allocated days upon
receipt of packages. Contact your local TATSU-
MAKI dealer or distributor or contact TATSUMAKI
for the time limit.
Claims will not be accepted after the allocated
days.
Note: Items were thoroughly tested and carefully
packed in our factory.
For a defective item, we must receive the returned
merchandise and inspect it first before any replace-
ment/exchange. If you need an immediate replace-
ment, we will charge you for the replacement (plus
applicable fees). After inspection, if a defect is
found in normal residential use, TATSUMAKI will,
at its election, repair, provide a replacement part or
product, or make appropriate adjustment.
Products must be returned in good working condi-
tion with ALL original parts and documentation
packed in ALL original cartons, fillers and shipping
cartons. A restocking fee of 15% will be charged for
all approved return(s).
Make sure to inspect the hood for damages and
defects before installation. Defective item will
be replace with same item.
Appearance flaws of the hood found after installa-
tion and not affecting hood performance is not cov-
ered under our warranty for returns or exchanges.
Service visits not covered under warranty will carry
a service charge.
Before installation:
Return for exchange or refund
(please see above for acceptable returns).
After installation
:
NO exchange or refund
.
Warranty
LIMITED 2-YEAR WARRANTY
Tatsumaki warrants all products manufactured or
supplied by it to be free from defects in workman-
ship and materials during normal residential use for
as long as the original consumer purchaser owns
his/her own home. Damage to a product caused by
accident, misuse, or abuse is not covered by this
warranty. Proof of purchase (original sales receipt)
must be provided to TATSUMAKI with all warranty
claims. TATSUMAKI is not responsible for labor
charges, installation, or other consequential costs.
In no event shall the liability of TATSUMAKI exceed
the purchase price of the product. Its obligations
pursuant to this warranty are limited to a period of
two years from the date of purchase and to the re-
pair or replacement at its option and subject to the
terms and conditions stated below, of any compo-
nent part, which its examination shall disclose to be
so defective.
Residential Products:
TATSUMAKI provides the
following warranties on its products to the original
purchaser, installed in a residential application.
Mechanical and Finish Warranty:
A Limited 2-
Year Warranty is provided on all mechanical parts
and finish to be free from manufacturing defects in
materials and workmanship under normal use for
as long as the original purchaser owns their home.
TWO YEAR WARRANTY SERVICE PERIOD
Any covered failure occurring within two years of
original purchase arising from defective workman-
ship or non consumable parts or components in
manufacture will be repaired (or at our option the
unit will be replaced) free of charge by an author-
ized TATSUMAKI range hoods agent or TATSU-
MAKI as applicable. Labor warranty varies in differ-
ent regions, please check with local retailers for
details. Proof of purchase (original sales receipt)
must be provided to TATSUMAKI with all warranty
claims.
If the range hood is sold by the original purchaser
during the warranty period the new owner is pro-
tected until expiration of the original purchaser’s
warranty.
