Taurus T9.5 Pro, Assembly And Operating Instructions Manual

18

Warranty service

Within the warranty period, equipment which develops faults as a result of material or manufacturing 

defects, will be repaired or replaced at our discretion. Ownership of equipment or parts of equipment 

which have been replaced is transferred to us. The warranty period is not extended nor does a new 

warranty period begin following repair or replacement under the warranty.

Warranty conditions

For the warranty to be valid, the following steps must be taken: 

Please contact our customer service by email or phone. If the product under warranty has to be sent 

in for repair, the seller bears costs. After expiry of the warranty, the buyer bears the costs of transport 

and insurance. If the fault is covered by our warranty, you will receive a new or repaired equipment 

in return.

Warranty claims are invalid in case of damage resulting from:

• misuse or improper handling

• environmental influences (moisture, heat, electrical surge, dust, etc.)

• failure to follow the current safety measures for the equipment

• failure to follow the operating instructions

• use of force (e. g. hitting, kicking, falling)

• interventions which were not carried out by one of our authorized service centers

• unauthorized repair attempts

Proof of purchase and serial number

Please make sure that you are able to provide the appropriate receipt when claiming on your 

warranty. So that we can clearly identify the model of your equipment, and for the purposes of our 

quality control, you will need to give the serial number of your equipment, when contacting the 

service team.  Where possible please have your serial number and your customer number ready 

when you call our service hotline. It will help us to deal with your request swiftly. If you have trouble 

finding the serial number on your fitness equipment, our service team is at your disposal to offer 

further information.

Service outside the warranty period

We are also happy to issue an individual cost estimate if there is a problem with your fitness equip-

ment after the warranty has expired, or in cases which do not fall under the terms of the warranty, e. 

g. normal wear and tear. Please contact our customer service team to find a quick and cost-effective 

solution to your problem. In such a case you will be responsible for the delivery costs.

Communication

Many problems can be solved just by speaking to us as your contract partner. We know how import-

ant it is to you as a user of the fitness equipment to have problems solved quickly and simply, so 

you can enjoy working out with minimal interruption. For that reason, we also want to resolve your 

queries quickly and in a straightforward manner. Thus, please always keep your customer number 

and the serial number of the faulty equipment handy.