Taurus White & Brown DARKFIRE, Manual

Thank you for purchasing a Taurus product. Taurus guarantees that your 

product has been thoroughly inspected and tested before being dispatched 

and is free from mechanical and electrical defects and complies with the ap-

plicable safety standards. With every Taurus product purchased you get a 2 year 

warranty as detailed in the terms and conditions below.

First Year – 1 Year Retail Warranty:

Should defects due to faulty parts or workmanship 

develop, under normal domestic use, within 12 

months from the original date of purchase please 

return the product to the store from where it was 

purchased for a refund or replacement. 

Second Year – 1 Year Extended Warranty

Taurus takes pride in their product quality and 

therefore offer an extended 12 month warranty 

over and above the 1 Year Retail Warranty. Should 

defects due to faulty material or workmanship 

develop, under normal domestic use, after the 12 

month period and within 24 months from the orig-

inal date of purchase, please return the product 

postage pre-paid to Taurus for repair. Taurus will re-

pair the product free of charge and return it to you 

directly. Taurus will replace a product with a similar 

product in the same or better condition, if the 

repair cannot be conducted for whatever reason.  

NB: The 1 Year Extended Warranty is only valid 

for customers who have registered their warranty 

online at www.taurusappliances.co.za within the 

first year after making their purchase. See overleaf 

for details and instructions.

Before returning your product, check the 

following:

• 

Your household mains supply socket is in good 

condition, working and switched on.

• 

The mains supply circuit is not overloaded (White 

trip switch on your DB board is off).

• 

You have read the trouble shooting guide in your 

Instructions for Use.

• 

All accessories and parts are present.

The following conditions apply:

1. Please ensure you retain your receipt as this must be 

presented when making a claim under the terms of the 

guarantee. It is impossible to determine the guarantee 

period without proof of purchase, so please keep this in 

a safe place. (NB. Your guarantee can be scanned onto 

the Taurus web site for safe storage – see reverse side 

for details.)

2. If a refund or exchange is required the product must 

be complete with all accessories, parts and packaging. 

Missing parts will render the guarantee void.

3. Upon receipt of your appliance, check it for any trans-

port damage to ensure it is safe for use. Return it to the 

store as soon as possible for exchange if damaged. 

The guarantee is void if products are damaged after 

use, so please do not use the damaged product.

4. Your product is designed for normal domestic house-

hold use. Failure to read and comply with the instruc-

tions for use, cleaning and maintenance will render 

your guarantee void, so please read these instructions 

carefully to ensure your safety, and to get the most 

effective use from the product. (e.g. not removing lime 

scale; water deposits; insect infestation, and/or burnt 

products)

5. Any abuse, negligent, improper or accidental use 

or care will render the guarantee void and Creative 

Housewares (Pty) Ltd will not be liable for any loss or 

damage.

6. Any attempted repair, or replacement of unauthorised 

parts will render the guarantee void, so please contact 

an authorised service centre or service agent for any 

service or repair requirements.   

7. NB: The guarantee on replaced products will be from 

the original date of purchase and not from when the 

date replacement was made. 

8. All repairs carry a 3 month guarantee even if this falls 

outside of the 2 year guarantee period.

9. Taurus will attempt to conduct repairs within reasonable 

time in line with industry standards but cannot be held 

responsible or liable for any circumstances not under 

our control.

Repairs Out of the Warranty Period 

If service or repair becomes necessary outside the 

warranty period, this service is still available however all 

transport/postage, spares and labour costs will be for the 

customers’ account. All chargeable repairs will require 

the customers’ written acceptance of the quote. Once 

the go-ahead has been received Taurus will undertake to 

conduct the repair within a reasonable time and maintain 

the condition of the product as received. All repairs are 

guaranteed for 3 months from the date of the repair.

For any service, enquiries and complaints please contact 

our Customer Care on 086 111 5006 or e-mail help@

creativehousewares.co.za from 08h00 to 15h00 Monday 

to Friday excluding public holidays. Please also note 

that the company is normally closed for 2 weeks around 

Christmas and New Year. 

Please send all products for repair postage pre-paid to 

one of the service centres listed on the back of this page.

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