Section 8
8-1
Model 0736
Troubleshooting Guide
8
Troubleshooting Guide
Table 8-1
Problem
Probable Cause
Remedy
Page
Ref.
1. Soft lock message
appears on display.
a. More than 24 hours since the last
Heat cycle.
a. The freezer must go through a Heat
cycle every 24 hours. The freezer
must now be disassembled and
brush-cleaned or placed in a Heat
cycle.
- - -
b. The freezer was not in the Auto or
Standby mode when the Heat
cycle was programmed to start.
b. The freezer must be in the Auto or
Standby mode. The freezer must now
be disassembled and brush-cleaned
or placed in a Heat cycle.
5-3 and
c. The hopper agitator is not installed.
c. The hopper agitator must be cleaned
and installed before starting the Heat
cycle. The freezer must now be
disassembled and brush cleaned or
placed in a Heat cycle.
5-3 and
d. There was a power failure.
d. Check the Event History fault
messages. Disassemble and
brush-clean, or initiate a Heat
Treatment Cycle.
2. Hard lock message
appears on display.
a. Brush-cleaning interval exceeded.
a. The freezer must be disassembled
and brush-cleaned within 24 hours
when the counter indicates one day
remaining.
3. No control panel
functions with machine
connected to the power
supply.
a. Circuit breaker OFF or blown fuse.
a. Turn the breaker ON or replace the
fuse.
- - -
b. Blown main board fuses.
b. Call a service technician.
- - -
4. Machine makes a
squealing noise
a. Starved barrel.
a. Remove, clean, and re-install the
pump.
b. Check, and if necessary, change the
position of the regulator tube on
position for greater liquid flow (turn it
to the left).
- - -
5. No product is being
dispensed
a. Low on mix. The LEVEL message
is displayed.
a. Add mix to the hopper.
- - -
b. Machine not in Auto mode.
b. Select Auto and allow machine to
cycle off before drawing product.
c. Beater motor is off during over
temperature. The message
appears on the display.
c. Press the STOP button and wait
5 minutes. Restart the machine in
Auto mode.
Summary of Contents for 0736
Page 34: ...5 10 USER INTERFACE Model 0736 User Interface 5 Notes...
Page 54: ...8 4 TROUBLESHOOTING GUIDE Model 0736 Troubleshooting Guide 8 Notes...
Page 56: ...9 2 PARTS REPLACEMENT SCHEDULE Model 0736 Parts Replacement Schedule 9 Notes...
Page 60: ...10 4 LIMITED WARRANTY ON MACHINES Model 0736 Limited Warranty on Machines 10 Notes...
Page 64: ...11 4 LIMITED WARRANTY ON PARTS Model 0736 Limited Warranty on Parts 11 Notes...