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Section 8

8-1 

Model C300

Troubleshooting Guide 

 8

Troubleshooting Guide

Table 8-1

Problem

Probable cause

Remedy

Page ref

1. Product is too 

stiff.

a. Too much water to syrup ratio. 

Improper brix adjustment.

a. Adjust the brix accordingly.

6-8

b. Consistency control needs 

adjustment.

b. Contact a service technician.

- - -  

c. Torque coupling bound in 

warm

 

position.

c. Contact a service technician.

- - -  

2. Product is too 

soft.

a. Freezer in a defrost cycle.

a. Wait for defrost cycle to end.

- - -  

b. Consistency control needs 

adjustment.

b. Contact a service technician.

- - -  

c. Torque coupling bound in 

cold

 

position.

c. Contact a service technician.

- - -  

d. Broken springs in torque 

coupling.

d. Contact a service technician.

- - -  

3. No product is 

being 

dispensed.

a. Product frozen-up in freezing 

cylinder.

a. See problem No. 1.

- - -  

4. Freezer will not 

operate in the 

Beater or Auto 

modes.

a. Unit is unplugged.

a. Check the plug at wall receptacle.

- - -  

b. Blown fuse, or the circuit breaker 

is off.

b. Replace the fuse or turn the 

breaker on.

- - -  

c. Beater motor is out on overload. 

Check fault description screen.

c. Allow the motor to cool. Press the 

AUTO (- ->) key. Call a service 
technician if the beater motor 
goes out on overload again.

4-2

5. No compressor 

operation in the 

Auto mode.

a. Beater motor is out on overload. 

Check the fault description 
screen.

a. Allow the motor to cool. Press the 

AUTO (- ->) key. Call a service 
technician if the beater motor 
goes out on overload again.

4-2

b. Condenser dirty, A/C.

b. Clean condenser monthly.

6-10

c. Water supply off, W/C.

c. Turn the water on.

- - -  

d. The torque coupling is bound in 

the COLD position.

d. Contact a service technician.

- - -  

6. Unable to 

remove the 

drive shaft from 

the rear shell 

bearing.

a. Rounded corners of hex end of 

drive shaft, drive coupling, or 
both.

a. Replace the drive shaft, or call a 

service technician to replace the 
direct drive unit.

- - -  

b. Lubrication of hex end of drive 

shaft.

b. Do not lubricate the hex end. If 

necessary, contact a service 
technician for removal.

6-1

7. Excessive loss 

of CO

2

a. Leak in the CO

2

 system.

a. Contact a service technician.

- - -  

Summary of Contents for C300 NP

Page 1: ...OPERATOR S MANUAL Model C300 Slush Freezer 9 26 08 Original Publication Updated 1 8 2019 Original Operating Instructions 055072 M...

Page 2: ..._ Cycle__________ Phase__________________________________ Maximum Fuse Size ______________________________________________________ A Minimum Wire Ampacity _____________________________________________...

Page 3: ...ressor Warranty Disclaimer 2 2 Section 3 Safety Section 4 Operator Parts Identification Exploded View 4 1 Beater Door Assembly 4 2 Accessories 4 3 Section 5 User Interface Control Switch 5 1 Liquid Cr...

Page 4: ...Cylinder 6 10 Rinsing 6 11 Cleaning 6 11 Disassembly 6 12 Brush Cleaning 6 12 Section 7 Operator Checklist During Cleaning and Sanitizing 7 1 Troubleshooting Bacterial Count 7 1 Regular Maintenance Ch...

Page 5: ...R The main power supply s to the unit must be disconnected prior to performing any installation maintenance or repairs Failure to follow this instruction may result in personal injury or death from el...

Page 6: ...ncies IMPORTANT A backflow prevention device is required on the incoming water connection side Please see the applicable national state and local codes for determining the proper configuration Water C...

Page 7: ...pairs or maintenance Machines that are permanently connected to fixed wiring and for which leakage currents may exceed 10 mA particularly when disconnected or not used for long periods or during initi...

Page 8: ...a hermetically sealed circuit or within foam insulation This unit s type of gas quantity Global Warming Potential GWP and CO2 tonnes equivalent information is recorded on the unit s data label The re...

Page 9: ...anty is valid only if the parts are authorized Taylor parts purchased from the local authorized Taylor distributor and only if all required service work is provided by an authorized Taylor service tec...

Page 10: ...fact known to any technician he employs It should also be noted that Taylor does not warrant the refrigerant used in its equipment For example if the refrigerant is lost during the course of ordinary...

Page 11: ...ounding lug is provided with this unit Some countries require the grounding lug to be properly attached to the rear of the frame by the authorized installer The installation location is marked by the...

Page 12: ...This machine must be placed on a level surface Extreme care should be taken when moving the for any reason Two or more persons are required to safely move this machine Failure to comply may result in...

Page 13: ...minimum of 3 in 76 mm air clearance on both sides of the machine is required It is recommended to place the rear of the machine against the wall to prevent the recirculation of warm air Failure to fol...

Page 14: ...3 4 SAFETY Model C300 Safety 3 Notes...

Page 15: ...on Part No 1 Panel Side Left X54676 SER 2 Panel Rear 054672 3 Panel Side Right 054671 4 Display Lighted 069143 5 Panel Front Upper 069142 6 Panel Front Shell 054668 Item Description Part No 7 Panel Fr...

Page 16: ...Door 039321 9 Slide Handle Door FCB 046193 BLA 10 Screw 10 32X3 8 Phil 053869 11 O ring 9 32 OD X 1 16 Wall 25 to Bag 029751 12 Plug Prime Slush 039568 13 O ring 1 129 ODX 989ID X 070W 25 to Bag 03921...

Page 17: ...055492 100 2 oz packs or Kay 5 part no 041082 200 packs 1 3 4 5 2d 2c 2b 2a 2 Item Description Part No 1 Pail 10 QT 013163 2 Brush A Package X64275 2a Brush Mix Pump Body 3 x7 023316 2b Brush Double...

Page 18: ...4 4 OPERATOR PARTS IDENTIFICATION Model C300 Operator Parts Identification 4 Notes...

Page 19: ...up CO2 and water being supplied to the freezer If an error in the machine operation occurs a warning tone will sound and the word FAULT will flash on the third line of the display Operational Mode Dis...

Page 20: ...rator menu selections except for Current Conditions the display will return to the system mode screen 60 seconds after the last key press The Current Conditions screen will be displayed until manually...

Page 21: ...he warning tone will clear CO2 PRESSURE LOW When the CO2 out indicator displays a lack of CO2 a 60 second internal timer will start If the CO2 is not replenished at the end of the 60 seconds both free...

Page 22: ...press the MENU SEL key once To return to the Main Screen use the AUTO key to cycle to menu item A then press the MENU SEL key Screen C SET CLOCK Use the AUTO and OFF keys to place the cursor under the...

Page 23: ...e fourth feature will display the POWER SAVER MODE with a status of OFF REST or STANDBY If the POWER SAVER MODE is OFF the following screen will be displayed If a Power Saver mode is programmed one of...

Page 24: ...The fault description is listed on the third line of the fault page Press the AUTO key to move to the next screen The next screen will indicate when the fault was satisfied Press the MENU SEL key to r...

Page 25: ...a lack of water being supplied to the freezer In addition the product light will illuminate and a warning tone will sound This will continue until the proper amount of water is supplied to the freeze...

Page 26: ...5 8 USER INTERFACE Model C300 User Interface 5 Notes...

Page 27: ...ill flow from the flow control into the freezing cylinder CO2 is supplied after the flow control to carbonate the product and aid in dispensing We begin our instructions at the point where the parts a...

Page 28: ...coupling without binding Remove any excess lubricant from the seal Figure 6 4 5 Install the beater assembly First check the scraper blades for any nicks or signs of wear If any nicks are present or if...

Page 29: ...ings into the grooves on the draw valve Lubricate the O rings and the valve as illustrated below Figure 6 8 8 Insert the draw valve into the freezer door spout from the front of the unit The valve is...

Page 30: ...in through the mounting adaptor and into the ADA handle Mount the assembled ADA handle onto the pivot pin Figure 6 12 12 Secure the assembly with the screw Figure 6 13 13 Insert the spring into the fr...

Page 31: ...Install the four handscrews on the studs and finger tighten them equally in a criss cross pattern to insure that the door is snug Important Do not over tighten the handscrews Figure 6 20 20 Repeat the...

Page 32: ...e 6 22 4 Connect the syrup line to the syrup line connector that was cut from the syrup bag Figure 6 23 5 With the bag connector attached to the syrup line place the syrup line into the pail of saniti...

Page 33: ...olution purges out of the relief valve at the top of the mix tank and begins draining into the front drip tray Press the OFF key 11 Press the BEATER key Agitate the solution in the freezing cylinders...

Page 34: ...quality and taste of the product Brixing should be done before priming the freezer and when a change in syrup flavor has been made 7 Drain the product from the syrup sampling valve into a cup Close t...

Page 35: ...llecting brix samples The center position shuts off the product flow The up position directs the flow of product to the freezing cylinder 12 Place a pail beneath the door spout Open the draw valve and...

Page 36: ...g pails Necessary brushes provided with freezer Cleaner Single service towels Draining Product from the Freezing Cylinder 1 With a pail beneath the door spout press the BEATER key This will allow the...

Page 37: ...ed 2 Place the syrup line with the old syrup connector into the pail of cleaner 3 To place the left freezing cylinder in the Sanitize mode press the MENU SEL key Move the cursor by pressing the AUTO k...

Page 38: ...ylinder 3 Remove the following parts from the freezer and take them to the sink for brush cleaning Hand screws Freezer doors Baffle assemblies Beater assemblies and scraper blades Drive shafts Hopper...

Page 39: ...d front bearings from freezer doors Discard all O rings and replace them with new ones Note To remove O rings use a single service towel to grasp the O ring and apply pressure in an upward direction u...

Page 40: ...6 14 OPERATING PROCEDURES Model C300 Operating Procedures 6 Notes...

Page 41: ...intenance Checks Replace scraper blades that are nicked damaged or worn down Before installing the beater make sure that the scraper blades are properly attached over the pins Check the rear shell bea...

Page 42: ...7 2 OPERATOR CHECKLIST Model C300 Operator Checklist 7 Notes...

Page 43: ...circuit breaker is off b Replace the fuse or turn the breaker on c Beater motor is out on overload Check fault description screen c Allow the motor to cool Press the AUTO key Call a service technician...

Page 44: ...roperly 6 3 b Wrong type lubricant on draw valve O rings b Use food grade lubricant example Taylor Lube HP 6 1 c Worn or missing draw valve O rings c Replace or install O rings on draw valve 6 3 9 1 1...

Page 45: ...e X Drive Shaft Seal X Drive Shaft O ring X Freezer Door Gasket X Draw Valve O ring X Front Bearing X Prime Plug O ring X Black Bristle Brush 1 x 2 Inspect and replace if necessary Minimum Double Ende...

Page 46: ...9 2 Model C300 Parts Replacement Schedule PARTS REPLACEMENT SCHEDULE 9 Notes...

Page 47: ...number Proof of purchase may be required at time of service 2 This limited warranty is valid only if the Product is installed and all required service work on the Product is performed by an authorize...

Page 48: ...ulting from the use of any refrigerant other than that specified on the Product s data label will void this limited warranty 13 Any cost to replace refill or dispose of refrigerant including the cost...

Page 49: ...red at time of service 2 This limited warranty is valid only if the Part is installed and all required service work in connection with the Part is performed by an authorized Taylor distributor or serv...

Page 50: ...arranty service work promptly upon arrival 9 Failure damage or repairs due to faulty installation misapplication abuse no or improper servicing unauthorized alteration or improper operation or use as...

Page 51: ...NCIDENTAL DAMAGES INCLUDING CLAIMS FOR LOST SALES LOST PROFITS PRODUCT LOSS PROPERTY DAMAGES OR SERVICE EXPENSES ARE EXPRESSLY EXCLUDED THE EXPRESS WARRANTIES MADE IN THIS LIMITED WARRANTY MAY NOT BE...

Page 52: ...LIMITED WARRANTY ON PARTS 11 4 Model C300 Limited Warranty on Parts 11 Notes...

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