Section 8
8-1
Model C302
Troubleshooting Guide
8
Troubleshooting Guide
Table 8-1
Problem
Probable Cause
Remedy
Page
Ref.
1. Product is too stiff.
a. Too much water to syrup ratio.
Improper brix adjustment.
a. Adjust the brix accordingly.
b. Consistency control needs
adjustment.
b. Contact a service technician.
- - -
c. Torque coupling bound in warm
position.
c. Contact a service technician.
- - -
2. Product is too soft.
a. Freezer in a defrost cycle.
a. Wait for defrost cycle to end.
- - -
b. Consistency control needs
adjustment.
b. Contact a service technician.
- - -
c. Torque coupling bound in cold
position.
c. Contact a service technician.
- - -
d. Broken springs in torque coupling.
d. Contact a service technician.
- - -
3. No product is being
dispensed.
a. Product frozen-up in freezing
cylinder.
a. See problem No. 1.
- - -
4. Freezer will not operate
in the Beater or Auto
mode.
a. Unit is unplugged.
a. Check the plug at wall receptacle.
- - -
b. Blown fuse, or the circuit breaker is
off.
b. Replace the fuse or turn the breaker
on.
- - -
c. Beater motor is out on overload.
Check fault description screen.
c. Allow the motor to cool. Press the
AUTO (- ->) key. Call a service
technician if the beater motor goes
out on overload again.
d. Unit is in Beater Overload
Recovery process.
d. Allow unit to complete the recovery
process.
5. No compressor
operation in the Auto
mode.
a. Beater motor is out on overload.
Check the fault description screen.
a. Allow the motor to cool. Press the
AUTO (- ->) key. Call a service
technician if the beater motor goes
out on overload again.
b. The torque coupling is bound in the
COLD position.
b. Contact a service technician.
- - -
c. Condenser dirty, A/C.
c. Clean condenser monthly.
d. Water supply off, W/C.
d. Turn the water on.
- - -
6. Unable to remove the
drive shaft from the rear
shell bearing.
a. Rounded corners of hex end of
drive shaft, drive coupling, or both.
a. Replace the drive shaft, or call a
service technician to replace the
direct drive unit.
- - -
b. Lubrication of hex end of drive
shaft.
b. Do not lubricate the hex end. If
necessary, contact a service
technician for removal.
7. Excessive loss of CO
2
.
a. Leak in the CO
2
system.
a. Contact a service technician.
- - -
8. Leakage from rear drip
pan(s) into front drip
tray.
a. Seal or O-ring on drive shaft is
worn, missing, or incorrectly
installed.
a. Replace or install correctly on drive
shaft.
b. Worn rear shell bearing.
b. Contact a service technician to
replace rear shell bearing.
- - -
Summary of Contents for C303
Page 14: ...3 4 SAFETY Model C303 C314 Safety 3 Notes...
Page 41: ...OPERATING PROCEDURES 6 13 Model C303 C314 Operating Procedures 6...
Page 43: ...7 2 OPERATOR CHECKLIST Model C303 C314 Operator Checklist 7 Notes...
Page 47: ...9 2 PARTS REPLACEMENT SCHEDULE Model C303 C314 Parts Replacement Schedule 9 Notes...
Page 53: ...11 4 LIMITED WARRANTY ON PARTS Model C303 C314 Limited Warranty on Parts 11 Notes...