8-2
TROUBLESHOOTING GUIDE
Models C709 & C717
Troubleshooting Guide
8
3.
No product is being
dispensed.
a. Low on mix. The MIX OUT light is
on.
a. Add mix to the mix hopper. Return to
Auto mode.
b. The power switch is in the OFF
position.
b. Move the power switch to the ON
position and select Auto mode.
c. The circuit breaker is off or the fuse
is blown.
c. Turn the breaker on or replace the
fuse.
- - -
d. Beater motor is out on reset.
BEATER OVERLOAD message
appears.
d. Turn the machine off. Press the
RESET button. Restart the machine
in Auto mode.
- - -
e. Machine is not in Auto mode.
e. Select Auto mode and allow machine
to cycle off before drawing product.
f. Feed tube not properly installed.
f. Make sure the feed tube is properly
installed.
g. Freeze-up in mix inlet hole.
g. Call a service technician.
- - -
h. The beater is rotating
counterclockwise when observed
from the operator end.
h. Contact a service technician to
correct rotation.
- - -
4.
The product is too soft.
a. Draw rate is set too fast.
a. Adjust draw rate of 5 oz.to 7 1/2 oz.
(142 g to 213 g) of product by weight
in 10 seconds.
b. Not enough airspace around
machine (air-cooled machines).
b. Allow for adequate airflow across the
condenser.
c. Worn scraper blades.
c. Replace regularly.
d. Dirty condenser (A/C).
d. Clean monthly.
e. Mix is out of date.
e. Use only
fresh
mix.
- - -
f. Loss of water (W/C).
f. Locate cause of water loss and
correct.
g. Viscosity needs adjustment.
g. Contact service technician.
- - -
5.
The product is too
thick.
a. Freezing cylinder not primed
correctly.
a. Drain the freezing cylinder and
reprime the machine.
b. The viscosity control is set too
cold.
b. Call a service technician.
- - -
c. Freeze-up in mix inlet hole.
c. Call a service technician.
- - -
6.
The mix in the hopper
is too warm.
a. Hopper cover is not in position.
a. Clean and sanitize the hopper cover
and place in position.
b. The agitator is not installed.
b. Clean and sanitize the agitator and
install.
c. The hopper temperature is out of
adjustment.
c. Call a service technician.
- - -
7.
The mix in the hopper
is too cold.
a. The hopper temperature is out of
adjustment.
a. Call a service technician.
- - -
8.
Mix Low and Mix Out
probes are not
functioning.
a. Milkstone buildup in the hopper.
a. Clean hopper(s) thoroughly.
9.
Product is collecting on
top of the freezer door.
a. The top O-ring on draw valve is
improperly lubricated or worn.
a. Lubricate properly or replace the
O-ring.
Problem
Probable Cause
Remedy
Page
Ref.
Summary of Contents for C709
Page 8: ...1 4 TO THE INSTALLER Models C709 C717 To the Installer 1 Notes...
Page 36: ...5 16 USER INTERFACE Models C709 C717 User Interface 5 Notes...
Page 50: ...6 14 OPERATING PROCEDURES Models C709 C717 Operating Procedures 6 Notes...
Page 56: ...8 4 TROUBLESHOOTING GUIDE Models C709 C717 Troubleshooting Guide 8 Notes...
Page 58: ...9 2 PARTS REPLACEMENT SCHEDULE Models C709 C717 Parts Replacement Schedule 9 Notes...
Page 62: ...10 4 LIMITED WARRANTY ON EQUIPMENT Models C709 C717 Limited Warranty on Equipment 10 Notes...
Page 66: ...11 4 LIMITED WARRANTY ON PARTS Models C709 C717 Limited Warranty on Parts 11 Notes...