TROUBLESHOOTING GUIDE
8-3
Models C709 & C717
Troubleshooting Guide
8
10. Excessive mix leakage
from door spout.
a. Missing or worn draw valve
O-rings.
a. Install or replace regularly.
b. Inadequate lubrication of draw
valve O-rings.
b. Lubricate properly.
c. Wrong type of lubricant is being
used (example: petroleum-based
lubricant).
c. Use the proper lubricant (example:
Taylor Lube).
11. Excessive mix leakage
into the rear drip pan.
a. Missing or worn seal on driveshaft.
a. Install or replace regularly.
b. The driveshaft seal is installed
inside out.
b. Install correctly.
c. Improper lubrication of driveshaft
or seal.
c. Lubricate properly.
d. The driveshaft and beater
assembly worked forward.
d. Call a service technician.
- - -
e. Worn rear shell bearing.
e. Call a service technician.
- - -
f. Gearbox out of alignment
f. Call a service technician.
- - -
12. The driveshaft is stuck
in the drive coupling.
a. Mix and lubricant collected in drive
coupling.
a. Brush-clean the rear shell bearing
area regularly.
b. Rounded corners of driveshaft,
drive coupling, or both.
b. Call a service technician.
- - -
c. Gear box is out of alignment.
c. Call a service technician.
- - -
13. The freezing cylinder
walls are scored.
a. Missing or worn front bearing and
scraper blades.
a. Install or replace the front bearing and
scraper blades.
b. The baffle rod on the freezer door
is broken.
b. Replace freezer door.
c. Beater assembly is bent.
c. Replace beater assembly.
d. Gearbox is out of alignment.
d. Call a service technician.
- - -
14. The product makes a
popping sound when
drawn.
a. Draw rate is set too fast.
a. Adjust draw rate of 5 oz. to 7 1/2 oz.
(142 g to 213 g) of product by weight
in 10 seconds.
b. Freezing cylinder not primed
correctly.
b. Drain the freezing cylinder and
re-prime the machine.
15. No control panel
functions with power
switch on.
a. Machine is unplugged.
a. Plug into wall receptacle.
- - -
b. Circuit breaker off or blown fuse.
b. Turn the circuit breaker on or replace
the fuse.
- - -
16. No freezer operation
after pressing the Auto
key.
a. Machine is unplugged.
a. Plug into wall receptacle.
- - -
b. The circuit breaker is off or the fuse
is blown.
b. Turn the circuit breaker on or replace
the fuse.
- - -
c. The beater motor is out on reset.
c. Reset the freezer.
17. Product is not feeding
into the freezing
cylinder.
a. Inadequate level of mix in the mix
hopper.
a. Fill the mix hopper with mix.
b. The mix inlet hole is frozen up.
b. The mix hopper temperature needs
adjustment. Call a service technician.
- - -
Problem
Probable Cause
Remedy
Page
Ref.
Summary of Contents for C709
Page 8: ...1 4 TO THE INSTALLER Models C709 C717 To the Installer 1 Notes...
Page 36: ...5 16 USER INTERFACE Models C709 C717 User Interface 5 Notes...
Page 50: ...6 14 OPERATING PROCEDURES Models C709 C717 Operating Procedures 6 Notes...
Page 56: ...8 4 TROUBLESHOOTING GUIDE Models C709 C717 Troubleshooting Guide 8 Notes...
Page 58: ...9 2 PARTS REPLACEMENT SCHEDULE Models C709 C717 Parts Replacement Schedule 9 Notes...
Page 62: ...10 4 LIMITED WARRANTY ON EQUIPMENT Models C709 C717 Limited Warranty on Equipment 10 Notes...
Page 66: ...11 4 LIMITED WARRANTY ON PARTS Models C709 C717 Limited Warranty on Parts 11 Notes...