C Return Policy
Return Policy
C-2
TC8612 Rev 1.1 User Manual
To return a product, you must first obtain a Return Material Authorization (RMA)
number and RMA form from the Customer Service Department. If the product’s
warranty has expired, you will need to provide a purchase order to authorize the
repair. When returning a product for a suspected failure, please fill out RMA form
provided with a description of the problem(s) and any results of diagnostic tests that
have been conducted. The shipping expense to TC Communications should be
prepaid. The product should be properly packaged and insured. After the product is
repaired, TC Communications will ship the product back to the shipper at TC's cost
to U.S. domestic destinations. (Foreign customers are responsible for all shipping
costs, duties and taxes [both ways]. We will reject any packages with airway bill
indicating TC communications is responsible for Duties and Taxes. To avoid
Customs Duties and Taxes, please include proper documents indicating the
product(s) are returned for repair/retest).
C.1.2
Limitation of Liability
1.
In no event shall the total liability of T C COMMUNICATIONS, INC. to
purchaser and/or end user for all damages including but not limited to
compensatory, consequential and punitive damages, exceed the total amount
paid to T C Communications, Inc. by purchaser for the goods from which the
claim arose, in no event shall T C COMMUNICATIONS, INC. be responsible
for indirect and consequential damages.
2.
In no event shall liability attached to T C COMMUNICATIONS, INC. unless
notice in writing is given to T C COMMUNICATIONS, INC. within ten days
of the occurrence of the event giving rise to such claim.
3.
T C COMMUNICATIONS, INC. shall not be responsible for delays or non-
deliveries directly or indirectly resulting from or contributed to by foreign or
domestic embargoes, seizure, fire, flood, explosion, strike, act of God,
vandalism, insurrection, riot, war, or the adoption or enactment of any law,
ordinances, regulation, or ruling or order or any other cause beyond the control
of T C COMMUNICATIONS, INC.
4.
T C COMMUNICATIONS, INC. shall not be responsible for loss or damage
in transit and any claims for such loss or damage shall be filed by the purchaser
with the carrier.
