Surname, first name
Street, no.
Postcode, city
Country
Tel. (daytime)
Fault/Defect
Date of purchase
Date/Signature
Service Form
Product number
(please fill in)
_ _ _ _ _ _
(You can find your Cafissimo machine’s
product number on the type plate on
the bottom of the casing.)
Return checklist:
Package the product well.
•
Secure any loose parts.
•
Copy and include the proof of
•
purchase.
Remove any used capsules.
•
If not covered by the warranty* :
(please tick box)
Please send back the coffee
machine unrepaired.
Please send a cost estimate.
*You will be responsible for the cost of
returning any products which are not
covered by the warranty.
Please fill out the form in capital letters and send it along with the product.
Warranty
We grant a
36-month warranty
from the date of purchase.
Tchibo GmbH, Überseering 18, 22297 Hamburg, Germany
We will remedy all defects in workmanship or materials within the warranty
period. In order for the warranty to be granted, all warranty claims must be
accompanied by proof of purchase from Tchibo or from an authorised Tchibo
distribution partner. This warranty is only valid within the EU, Switzerland
and Turkey.
If, contrary to our expectations, a defect is found, please contact our
customer care service at the following e-mail address:
service@tchibo.de
Our customer consultants will be pleased to advise you on further procedure.
Damage due to improper use, failure to decalcify as well as worn parts and
consumables, are not covered by the warranty.
Please have the product number at hand in case of any queries.
This warranty does not restrict statutory warranty rights.
Product number
You can find your
Cafissimo machine’s
product number on the
type plate on the
bottom of the casing.
Before laying the Cafissimo on its side, remove the water tank and pull out
the front drawer with the used capsule container and drip tray. Lay a cloth or
mat underneath the machine to protect the surface from remaining water
and coffee that may leak out.
Product
number
Type / Model
