23
Problems / solutions
The “Refill water” symbol is lit up.
Is the water tank empty? Fill the water tank with fresh water and place it
back in the machine. The pump starts automatically and continues with
the brewing process (if it was interrupted).
Was the water tank pulled out of the machine during the brewing
process? This will immediately stop the brewing process. Reinsert
the water tank into the machine.
The “Refill beans” symbol is lit up.
Is the coffee bean compartment empty?
Pour beans into the coffee bean compartment. The coffee beans will
automatically be pulled into the grinder and ground during the next
grinding/brewing process.
The “Empty coffee grounds” symbol is lit up or flashing.
Is the container for the coffee grounds full?
Empty the container for the coffee grounds as well as the leftover water
tray and then place them back in the machine (see steps 5 to 7 in the
chapter titled “Making coffee”.
Is the leftover water tray with the container for the coffee grounds
correctly inserted in the machine?
If not, reinsert them into the machine (see step 7 in the chapter titled
“Making coffee”).
The “Brewing unit” symbol is lit up.
Is the brewing unit or the brewing unit cover correctly in place? If not,
remove the brewing unit cover and make sure the brewing unit is firmly
in place (see “Cleaning the brewing unit” in the “Cleaning” chapter).
The “Descale” symbol is lit up.
The machine needs to be descaled. Do this within the next couple of
days. Do not wait any longer, otherwise so much limescale may build
up that a descaling agent will no longer have any effect. A self-induced
defect of this kind will not be covered by the warranty. Proceed as
described in the “Descaling” chapter.
The coffee is not hot enough.
Especially in the case of espresso, the quantity of coffee is so small
compared to the size of the cup that it cools down quickly. Preheat
the cup (see chapter titled “Preheating the cup”).
The coffee is too weak.
Adjust the grinder to a finer setting. If necessary, press the Intense
+
button before pressing a coffee button in order to make the coffee
stronger.
The coffee flows slowly out of the coffee spout.
Adjust the grinder to a coarser setting.
The machine takes an unusually long amount of time to heat up.
The coffee or hot water is only being dispensed in small amounts.
The machine needs to be descaled, even if the “Descale” symbol is not
it up. Proceed as described in the “Descaling” chapter.
