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TCL North America Limited Warranty
What your limited warranty covers:
Defects in materials or workmanship to the original owner of
this TCL Product when purchased as new from an Authorized Dealer of TCL brand Products in the
United States and packaged with this warranty statement.
New Products (Non-Commercial Use)
For how long after your purchase:
•
Three (3) years from date of purchase
for parts and labor for
non-commercial use.
New Products (Commercial Use)
For how long after your purchase:
•
Six (6) months from date of purchase
for parts and labor for
commercial use.
Commercial use includes, but is not limited to, the use of this Product in a commercial or business
environment, the use of this Product in an institution or for institutional purposes, or for other
commercial purposes including rental purposes.
What we will do
• At TCL’s discretion, (1) pay an Authorized TCL Service Center for both labor charges and parts
to repair your Product, or (2) replace your Product with a new or refurbished/remanufactured
equivalent value Product. The decision to repair or replace will be made solely by TCL. See
section entitled “How to get service.”
How to get service
• Before submitting a request for warranty service, please visit support.tcl.com for helpful FAQs
and additional troubleshooting suggestions.
• To get warranty service, contact TCL Customer Support by visiting support.tcl.com/contact-
us. Please have your Product type, model number, serial number, and ZIP code ready.
Troubleshooting and prior approval from a TCL representative MUST occur before sending in your
Product to a TCL Service Center.
• A representative must troubleshoot your problem over the telephone, via chat, or through e-mail
before receiving service. If it is determined that your Unit requires service, the service location will
be at the sole discretion of TCL based upon the Limited Warranty Statement.
• At the sole discretion of TCL, television screen sizes 43-inches and smaller will either be repaired
at an Authorized TCL Service Center or directly exchanged for a new or refurbished/re-certified
Unit. At the sole discretion of TCL, television screen sizes 44-inches or larger will either be
repaired or directly exchanged for a new or refurbished/re-certified Unit at an Authorized TCL
Service Center or in-home. In the event of a service visit where the on-site technician, in his-her
sole discretion, deems the home or property conditions to be hazardous and/or unsafe, TCL
reserves the right to cancel or re-schedule the service visit, or opt for an exchange of the
in-warranty Unit for a refurbished/re-certified Unit in lieu of the in-home service visit.
32S370G, 40S370G, 43S370G, 43S470G, 50S470G, 55S470G, 58S470G, 65S470G, 70S470G,
75S470G, 85S470G, 50Q670G, 55Q670G, 65Q670G, 75Q570G, 75Q670G, 85Q670G
(each
hereinafter individually referred to as a “Product” or “Unit”, and together referred to as the
“Products” or “Units”):
This limited consumer Product warranty is for new TCL LCD/LED Television Products consisting
of the following model numbers only:
