12
Troubleshooting
Having trouble completing installation? Don’t worry, it’s usually an easy fix.
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
Air Conditioner
will not start
The air conditioner is unplugged
• Make sure the air conditioner is plug is pushed
completely into the outlet
The fuse is blown/circuit breaker
is tripped
• Check the house fuse/circuit breaker box and
replace the fuse or reset the breaker
Power Failure
• The unit will automatically re-start when power
is restored
• There is a protective time delay (approx. 3
minutes) to prevent damage to the compressor.
For this reason, the unit may not start normal
cooling for 3 minutes after it is turned back on.
The current interrupter device is tripped
• Press the RESET button located on the power
cord plug
• If the RESET button will not stay engaged,
discontinue use of the air conditioner and
contact a qualified service technician.
Air Conditioner does not cool
as it should
Airflow is restricted
• Make sure there are no curtains, blinds, or
furniture blocking the front of the air conditioner
The temperature control may not be set correctly • Lower the set thermostat
tempera ture
The air filter is dirty
• Clean the filter. See the Cleaning
and Care Section of the manual
The room may be too warm
• Please allow time for the room to cool down
after turning on the air conditioner
Cold air is escaping
• Check for open furnace registers and cold air
returns
The Cooling Coils are frozen
• See “Air Conditioner Freezing Up” below
Air Conditioner
is freezing up
Ice blocks the air flow and stops the air
conditioner from cooling the room
• Set the Mode to High Fan or
High Cool and set the thermostat to a higher
temperature
Remote Control
is not working
The batteries are inserted incorrectly
• Check the position of the batteries
The batteries may be dead
• Replace the batteries
Water is dripping outside
Hot and humid weather
• This is normal
Water is dripping inside the
room
The air conditioner is not correctly tilted outside
• For proper water drainage, make sure the air
conditioner is slightly tilted downward from the
front of the unit to the rear
Water collects in the
base pan
Moisture removed from the air is draining into the
base pan
• This is normal for a short period in areas with
low humidity and nor mal for a longer period in
areas with high humidity
Digital Display reads
“E1”, “E2”
A sensor has failed
• Contact customer service
The buzzer responds
abnormally
Energy management systems are controlling
devices through networks
• Disconnect the device from the network
When
appear on the
display , remote control,
APP and panel buttons can
not control the device
When the device is responding to the Demand
Response (DR) signal of the energy management
system, the user can only control the device
startup and light, the setting temperature may
rise and the compressor may stop running.
• Wait for the Response time to close, or press
for three seconds to exit the Demand
Response (DR) signal.
