TCL Alcatel 9015W, Repair Document

Page 1: ...nt Page 1 0 1 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Pixi4 7 TMO 9015W Note this manual is non contractual and TCL Communication Ltd can modify it without prior notice on the characteristics of described equipments ...

Page 2: ...2 Enhance Repair Document Page 1 0 2 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 1 0 2016 03 28 Draft creation peter Keira Xie Rev Date Modification description Prepared By Checked By Approved By ...

Page 3: ...quipments requested when download 13 3 2 SUGAR 14 SW download process 15 3 4 Multi Download Tool 17 3 5 Kill Switch 21 5 Disassembly and assembly 9015W 24 5 1 ESD Safety 24 5 2 Disassembly tool 25 5 3 Disassembly process 25 5 4 Reassembly Process 35 5 5 Disassembly process evaluation 35 6 Disassembly Complete 36 7 Level 2 repair 37 8 L2 Enhance repair 43 8 1 Position of L2 enhance components on ma...

Page 4: ...munication of this file is prohibited without authorization 1 Level 2 enhance repair process Reassembly Record in BIG End OK Retest OK OK Start Visual Inspection Warranty Check Pretest Failure confirm SW Upgrade Disassembly L2 Repair Retest Function test PCBA Replace NG NG NG Restore User Information Back up user data L2E Repair Retest OK NG ...

Page 5: ...er in the back casing is not lost We should make sure that the IMEI number must be the same with the one on the IMEI sticker if not it s out of warranty policy 2 Humidity sensitive label If humidity sensitive label is not good the cell phone will be considered as out of guarantee a Liquid was detection by humidity sensitive label b Position of humidity sensitive sticker Humidity sensitive sticker ...

Page 6: ...rights reserved Transfer copy use or communication of this file is prohibited without authorization 2 2 Visual mechanical check Mechanical warranties check items 1 Corrosion Corrosion on the USB connector SIM connector and other metal surfaces 2 Hole diameter 1mm Here is the humidity sensitive sticker ...

Page 7: ...ttery cover touch Lens keypad etc 4 Scratch Scratches length 3mm on any surface including the front casing decorate frame battery cover touch Lens keypad etc 5 Distortion Bend twisted or crushed on the h s cover casing or connectors etc 6 Broken Touch broken casing cover broken etc 7 Dropped Keypad tear off touch lens connectors dropped etc 8 Gap External physical damage relating to abnormal use l...

Page 8: ... in calculator app and then you will see the interface displaying the SW version Select Auto to start the auto test or select MANU to do the MMI test manually If one of the tests failed during Auto test mode it will show Text X xxx failed Restart press YES to retest press Next to go on next test and press NO to finish test If one of the tests failed during Auto test mode it will show Text X xxx fa...

Page 9: ...N and BLUE if it functions well II Press Pass to continue III You will see the LCD displays grey if it functions well IV Press Pass to continue V You will see the LCD displays black if it functions well VI Press Pass to continue VII You will see the LCD displays grey level if it functions well VIII Press Pass to continue IX You will see the LCD displays grey level if it functions well X Press Pass...

Page 10: ... Pass to continue if the main camera functions well FRONT CAMERA Press Pass to continue if the front camera functions well AUDIO I You will hear a voice prompt which introduces some emergency call numbers from the speaker if it functions well II Press Pass to continue III Make a noise near the MIC you will hear it from the receiver if it functions well IV Press Pass to continue MIC I It will guide...

Page 11: ... a noise near the headset mic you will hear it from headset if it functions well IV Press Pass to continue V Remove FM I You will hear FM playing and FM frequency will be displayed on the screen if it functions well II Press Pass to continue USB CHARGER I Insert charger cable according to instruction it will detect it and say Battery Voltage Charger Current Charger OK if it functions well II Pleas...

Page 12: ...ow the senor and it will display near far 1 far near 1 if it functions well II Press Pass to continue SIM I Insert SIM card and the phone will detect it if it functions well II Press Pass to continue Memory CARD I Insert SD card and the phone will detect it if functions well II Press Pass to continue BATTERY TEMP I It will display the value of battery temperature battery content battery voltage an...

Page 13: ...ue GPS I It will run GPS and search for satellite and then it will display info such as PRN SNR etc on the screen if it functions well II Press Pass to continue Battery level I It will show the battery level on the screen II Press Exit to finish 3 Software download It is authorized to download software for the handset which needs to be updated This downloading tool is called Sugar MTK_SP Thus inte...

Page 14: ...nhance Repair Document Page 1 0 14 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 3 2 SUGAR Double click to install the Sugar MTK_SP then select the Install driver check box for the driver installation ...

Page 15: ...ir Document Page 1 0 15 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization SW download process Ⅰ Login the Sugar MTK_SP then select the 9015W model Ⅱ Click the button Get Version to check the SW version of the headset ...

Page 16: ...2 Enhance Repair Document Page 1 0 16 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization III Click the Upgrade button disconnect the USB cable then insert USB cable again Online upgrade process starting ...

Page 17: ... Page 1 0 17 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization IV Upgrade finished 3 4 Multi Download Tool 1 Double click to install the Multi Download QCT_SP then select the Install driver check box for the driver installation ...

Page 18: ...unication Ltd Rev 9015W Level 2 Enhance Repair Document Page 1 0 18 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 2 Login the Multi Download then select the 9015w model ...

Page 19: ...n Ltd Rev 9015W Level 2 Enhance Repair Document Page 1 0 19 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 3 Click the button information to check the SW version of the headset ...

Page 20: ... 2 Enhance Repair Document Page 1 0 20 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 4 Click the download button disconnect the USB cable then insert USB cable again Online upgrade process starting ...

Page 21: ... Document Page 1 0 21 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 5 Upgrade finished 3 5 Kill Switch 1 Double click to install the Kill Switch then select the Install driver check box for the driver installation ...

Page 22: ...tion Ltd Rev 9015W Level 2 Enhance Repair Document Page 1 0 22 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 2 Login the Kill Switch with dongle then select the 9015w model ...

Page 23: ...evel 2 Enhance Repair Document Page 1 0 23 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 3 Click the button start and then insert USB cable to connect with the device 4 Device format successful ...

Page 24: ...v 9015W Level 2 Enhance Repair Document Page 1 0 24 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 5 Disassembly and assembly 9015W 5 1ESD Safety Please wear static loop or static glove ...

Page 25: ... is prohibited without authorization 5 2Disassembly tool You may use the following tools during the disassembly and reassembly procedure 5 3 Disassembly process The steps of disassembly 9015W are as below Step 1 Remove battery cover and battery and then take off 14 screws with screwdriver Plastic Flake Tweezers Screwdriver TORX6 Soldering iron Pry bar Hot wind gun ...

Page 26: ...L2E Repair Document TCLCommunication Ltd Rev 9015W Level 2 Enhance Repair Document Page 1 0 26 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization ...

Page 27: ...L2E Repair Document TCLCommunication Ltd Rev 9015W Level 2 Enhance Repair Document Page 1 0 27 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization ...

Page 28: ...served Transfer copy use or communication of this file is prohibited without authorization Step2 Disconnect the TP FPC LCD FPC battery connection RF connector side key and take off the screw which is near the USB with screwdriver then pull up PCBA by using plastic flake and remove it from furnished front casing ...

Page 29: ...L2E Repair Document TCLCommunication Ltd Rev 9015W Level 2 Enhance Repair Document Page 1 0 29 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization ...

Page 30: ...d Rev 9015W Level 2 Enhance Repair Document Page 1 0 30 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Step 3 Remove front camera main camera antenna side key sub PCBA with tweezers ...

Page 31: ...s reserved Transfer copy use or communication of this file is prohibited without authorization Step 4 Remove speaker by using soldering iron Temperature Lead free technology 330 10 time 5 6 seconds Note Please pay attention to the anode and the cathode of speaker and vibrator which is etched on PCBA as below ...

Page 32: ... Repair Document Page 1 0 32 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Step 5 Pull up Furnished LCD Bracket by using plastic flake and remove it from furnished front casing Step 6 Disassemble TP and LCD ...

Page 33: ...ument TCLCommunication Ltd Rev 9015W Level 2 Enhance Repair Document Page 1 0 33 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Step 7 Disassembly complete ...

Page 34: ... Disassembly Notice 1 Take care not to damage several FPCs when you are using plastic flake to separate the furnished frame from the furnished front casing 2 Be careful not to damage TP FPC and LCD FPC during disassembly process 3 Put all the spare parts on right position don t let all the spare parts mixed and put on the clean place to avoid vitiated or stained for each spare part after disassemb...

Page 35: ...eaker When assembling the FPC with LED on it make sure the fixed position is right install When assembling furnished frame make sure the main camera TP FPC LCD FPC vibrator and speaker are well installed firstly When assembling screws don t twist them too hard Before assembling battery cover please check whether there s any deformation or damage for the buckles if yes replace it with a new battery...

Page 36: ...s prohibited without authorization Main PCBA 12s Plastic flake Class 1 Front Camera 3s Tweezers Class 1 Main Camera 3s Tweezers Class 1 Camera Rubber 2s Tweezers Class 1 Speaker 3s Tweezers Soldering iron Class 2 Touch Panel 10s Plastic flake Class 2 LCD 10s Plastic flake Class 2 6 Disassembly Complete Explored view Please get the latest Level 2 SPL in Forlog system ...

Page 37: ... Level 2 repair that can be done without any diagnostic equipment All these repairs only refer to the hardware part Charging failure Replace battery N N N Check whether the voltage of The battery is 0V and Charge for 15 minutes check whether battery is good C h e c k w h e t h e r b a t t e r y connector is good Check whether USB connector is normal Reweld or replace USB connector replace battery ...

Page 38: ...orization Power on failure Check whether power key FPC is damaged N Y Check whether power key connection is good Power on failure Replace PCBA Charge for 15 minutes check whether can power on Replace power key FPC Y N Reweld power key FPC N Check whether battery status is good N Replace it with a new battery Y Check whether battery connector is damaged N Reweld or Replace battery connector Y ...

Page 39: ...cation of this file is prohibited without authorization Display failure Check whether the connection b e t w e e n LCD a n d LCD connector is good N N Check whether LCD connector is normal Y Check whether LCD is n o r m a l i n t e r c h a n g e method N Reassemble LCD Reweld or replace LCD connector Change LCD Y Y Replace PCBA Display failure Y ...

Page 40: ...n of this file is prohibited without authorization Touch function failure Check whether the connection between TP and TP connector is good N Y Reassemble TP Y Y Replace PCBA Touch function failure Y N Change TP C h e c k w h e t h e r T P i s n o r m a l i n t e r c h a n g e method N Reweld or replace TP connector Check whether TP connector is normal ...

Page 41: ...ransfer copy use or communication of this file is prohibited without authorization SIM card recognized failure Check whether the SIM card is good N N C h e c k w h e t h e r S I M c a r d connector is good Re assemble or change SIM card Re weld or change SIM card connector Y Replace PCBA Y SIM card can t be recognized Y ...

Page 42: ...Transfer copy use or communication of this file is prohibited without authorization TF card recognized failure Check whether the TF card is good Y Check whether the TF card connector is good Change TF card Replace PCBA T F c a r d c a n t b e recognized Y N Y N Change TF card connector and see if problem can be solved ...

Page 43: ...mera is normal Y C h e c k w h e t h e r M a i n c a m e r a connector is normal N Reassemble main camera Replace main camera Reweld or replace Main camera connector Y Replace PCBA Main camera function failure Y In case the Level 2 repair can t solve the problem or the PCBA is damaged exchange the PCBA 8 L2 Enhance repair Before performing the following troubleshooting operations please make sure ...

Page 44: ...ir Document TCLCommunication Ltd Rev 9015W Level 2 Enhance Repair Document Page 1 0 44 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Main PCBA Side B ...

Page 45: ... 8H Otherwise it may cause the PCBA blister easily when you heat part of the PCBA by using hot wind gun 2 Interchange method means using a new component to test the function in order to verify whether the old component is defected 3 Please use hot wind gun to reweld or disassemble assemble the component mentioned afterwards hot wind gun temperature 330 Air Level 2 3 Height around 10mm Time less th...

Page 46: ...use or communication of this file is prohibited without authorization Check whether the connection b e t w e e n LCD a n d FPC Connector is good N Y C h e c k w h e t h e r LCD i s normal interchange method N Reassemble LCD Change LCD Replace Main PCBA Check whether U203 is normal N Reweld or replace U203 Y Y 8 2 2 Power on failure ...

Page 47: ...rohibited without authorization Check whether power key FPC is damaged N Y Check whether power key connection is good Power on failure Replace PCBA Charge for 15 minutes check whether can power on Replace power key FPC Y N Reweld power key FPC N Check whether battery status is good N Replace it with a new battery Y Check whether WTB is damaged N Reweld or Replace WTB Y ...

Page 48: ...uthorization 8 2 3 TP function failure Check whether the connection between TP and connector is good N Y N Check whether TP is normal interchange method Y Reassemble TP Change TP Replace Main PCBA Y Check whether U603 is normal N Reweld or replace U603 8 2 4 Voice transmitting failure Y Check whether MIC is normal N Reweld or replace MIC Replace Main PCBA 8 2 5 SIM card is not recognized ...

Page 49: ...her the SIM card is well inserted N Y N Check whether SIMCardConnector is normal Reassemble SIM card Reweld or replace SIMCardConnector Replace main PCBA Y 8 2 6 TF card is not recognized Check whether the TF card is well inserted N Y N C h e c k w h e t h e r MemoryCardConnector is normal Reassemble TF card R e w e l d o r r e p l a c e MemoryCardConnector Replace main PCBA Y 8 2 7 Main camera fu...

Page 50: ...his file is prohibited without authorization Check whether the connection between main camera and BTBConnector is good N Reassemble main camera Y Check whether main camera is normal interchange method N Change main camera C h e c k w h e t h e r BTBConnector is normal N Reweld or replace BTBConnector Y Replace main PCBA Y 8 2 8 Front camera function failure ...

Page 51: ...of this file is prohibited without authorization Check whether the connection between front camera and BTBConnector is good N Y Reassemble front camera Y Check whether front camera is normal interchange method N Change front camera C h e c k w h e t h e r BTBConnector is normal N Reweld or replace BTBConnector Y Replace main PCBA 8 2 11 Charging failure ...

Page 52: ...Y Check whether VR625 is normal N Reweld or replace VR625 Check whether charging indicator displays OK N Y N Replace new battery and check the charge function etc Check whether battery is normal such as volt etc Y Check whether WTB is normal N Reweld or replace WTB Replace main PCBA Y 8 2 12 USB is not recognized Check whether USB cable is normal N Replace USB cable Y Y Check whether USBConnector ...

Page 53: ... All rights reserved Transfer copy use or communication of this file is prohibited without authorization 8 2 14 Headset failure Check whether AudioJack is normal N Reweld or replace AudioJack Check whether headset is normal interchange method N Y Replace headset Replace main PCBA Y 8 2 15 No Signal ...

Page 54: ...le is prohibited without authorization Check whether main antenna is normal N Y Replace furnished frame Replace main PCBA Y Check whether the connection between RF antenna And RFConnector is good N Clean RFConnector Y C h e c k w h e t h e r RFConnectoris normal N Reweld or replace RFConnector Y Check whether U101 normal N Reweld or replace U101 8 2 16 GPS issue ...

Page 55: ...A Y Check whether U503 is normal N Reweld or replace U503 8 3 L2 enhance spare part list Pixi4 4 3G 9015WX D G E A M N spare part list You can also check the latest SPL from our CSS website https css tclmobile cn 9 PCBA exchange If Level 2 repair does not solve the failure it is mandatory to change the PCBA and follow the process as below 1 Collect the PCBA without accessories LCD camera speaker a...

Page 56: ...ersion 4 Send the NG PCBA with record sticker back to L3 repair center with the recommended packaging method Note packaging method please refer item APPENDIX 1 Packaging requirement 10 Other component exchange The other components exchange such as 1 Main Camera 2 Front Camera 3 MIC 4 Speaker 5 Vibrator 6 Other related mechanical components Please follow the detail steps 5 3 Disassembly process But...

Page 57: ... operator must wear anti static gloves fingertips or wear static loop during the whole process of components exchange 11 Final test Function Test During the function test the following items must be checked and validated 1 Cosmetic aspect of the handset 2 The Software Technical sticker state on the Board 3 Switch on the handset 4 Default welcome message 5 Press 0 0 0 in calculator app to start the...

Page 58: ...se or communication of this file is prohibited without authorization APPENDIX 1 Packaging Requirements 1 Any L3 PCBA which has appearance like below cases is not acceptable 1 The PCBA which shielding cover is rusty or distortion copper peel off 2 Smudge on PCBA such as soldering flux rudimental glue handwriting burn scratch and so on ...

Page 59: ...d Rev 9015W Level 2 Enhance Repair Document Page 1 0 59 62 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 3 Symptom sticker high temperature adhesive or nonstandard label on PCBA Note ...

Page 60: ...mmunication of this file is prohibited without authorization a Nonstandard label means broken label label with handwriting dirty label label pasted in the wrong place etc b L2E label IMEI label and BSN sticker are acceptable to be kept on PCBA only under the condition that these labels are intact clean and smoothly pasted in the right place ...

Page 61: ...CBA with anti static bag Note please keep the anti static bag clean and intact especially not to paste any label on it b Choose box according to shipping quantity Each slot usually put 4 or 5pcs 4pcs for big one and 5pcs for small one Meanwhile use Wrinkled tape marking the material code and qty to distinguish the PCBA of different code c Put this box into a bigger carton and put a cardboard on to...

Page 62: ... Please send the electronic edition to all relevant receivers departments If possible put the hard copy Excel file of L3 PCBA Symptom description into the carton No Country Project Name Commercial Reference IMEI SN Symptom decription Symptom code 1 eg SPAIN Pisco 916X 2AYGES1 862387010987343 can t power on TON If you have any question or problem please feel free to contact us Thanks for your coope...