TCL Alcatel PLUS 10 WIFI, Service Manual

Page 1: ...6 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Plus 10 WIFI 2 IN 1 Tablet LTE Keyboard 8085 LKB001X A Note this manual is non contractual and TCL Communication Ltd can modify it without prior notice on the characteristics of described equipments ...

Page 2: ... A Level 1 Service Manual Page 1 1 2 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 1 0 2016 05 05 Preliminary Draft Jane Chen Keira Xie Rev Date Modification description Prepared By Checked By Approved By ...

Page 3: ...able 16 3 4 LTE Keyboard 17 3 5 Maintenance policy 18 3 5 1 For tablet and LTE keyboard 18 3 5 2 For standard accessories charger and USB cable 19 3 5 3 For the information of tablet 19 3 5 4 For the information of LTE keyboard 25 3 6 Tablet and LTE keyboard maintenance 28 3 7 Invoice check 28 3 8 SN Check 29 3 9 Humidity sensitive sticker Check 31 3 10 Visual Mechanical inspection 33 3 11 Accesso...

Page 4: ...1 1 4 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 1 Level 1 repair process For tablet 8085 Note If the device can t be powered on For L1 repair center please swap the tablet directly For L2 repair center please proceed with L2 repair ...

Page 5: ...al TCLCommunication Ltd Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 5 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization For LTE keyboard LKB001 ...

Page 6: ...TAM UMTS B1 2 5 8 US UMTS B2 4 5 generic PCB Detail features Plus 10 4G 2 in 1 Tablet Project Name PLUS 10 4G Marketing Name PLUS 10 4G Windows Commercial Name 8085 Chipset System Chipset Intel Cherry Trail T3 x5 Z8350 CPU frequence Quad core 1 44GHz Operating System Window 10 Home Design Design dimension L x W x H mm 259 3 156 2 8 35mm Form factor Tablet Side Keys Volume Power Key Removable batte...

Page 7: ...patible design Glonass No Bluetooth supported version BT4 0 Wi Fi WLAN 802 11 b g n WIFI direct No NFC No Touch Icon position No Wireless Charging No USB OTG No Main camera Pixel 5MP FF Camera Flash No Auto focus No Digital Zoom Digital zoom x4 Panorama mode support No HDR Yes Video capture resolution fps 1080p 30fps For 5M FF Sub camera Pixel 2MP Auto focus No Camera Flash No Video capture resolu...

Page 8: ...ok mode 65 in display mode Water proof Global version follow ALCATEL standard Technology Bands FDD LTE EMEA FDD LTE B1 3 7 8 20 28A B28A compatible design default no for EU in 2016 LATAM FDD LTE B2 3 4 7 13 17 28 US FDD LTE B2 4 5 7 12 17 UMTS HSPA HSPA EMEA UMTS 2100 1900 900 850MHz B1 2 5 8 LATAM UMTS B1 2 5 8 US UMTS B2 4 5 generic PCB Button Power N A 3G 4G Press to turn 3G 4G on off Reset 1 L...

Page 9: ...cro SIM card slot support hot swap Connectivity Hard Pin 8 hard pins support micro USB charging KB input USB A signal Wi Fi users amount Up to 15 wifi users Wi Fi range 30 meters Battery Liion battery unremoveble 2580mAh Lion poly battery un removable Standby time 350H Working time as hotspot 6H Charging time 4H Status indication LED indicator Signal 2 LEDs Red Green WLAN 1 LED Green Power battery...

Page 10: ...n Ltd Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 10 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization CU label Printing Zone definition CPE0000015C0 40mm x 25mm ...

Page 11: ...Service Manual TCLCommunication Ltd Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 11 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization ...

Page 12: ...B001X A Level 1 Service Manual Page 1 1 12 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 2 For Plus 10 LTE Keyboard Commercial Label Samples Printing Zone definition CPE000271AC0 For general 38 14 9mm ...

Page 13: ...n Ltd Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 13 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization CU label Printing Zone definition CPF0000058C0 70mm x 15mm ...

Page 14: ...td Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 14 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 3 2L1 Spare Part List Please get the latest SPL in Forlog system ...

Page 15: ... TCLCommunication Ltd Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 15 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 3 3Accessory 3 3 1 Charger ...

Page 16: ...CLCommunication Ltd Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 16 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 3 3 2 End user USB cable Notes ...

Page 17: ...Manual TCLCommunication Ltd Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 17 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization 3 4LTE Keyboard ...

Page 18: ...dle 2 Press Shift any key to input the letter in top left corner or capital letter 3 Press Fn the keys in light grey to input the letter realize the symbol functionality 4 When plug in 5V 3A charger to keyboard micro USB jack will supply 2A current to tablet 3 5Maintenance policy This chapter describes the maintenance of the 8085 series 2 in 1 tablet and LKB001X A authorized at L1 repair centre Th...

Page 19: ...nctional check 3 Replacement of defective accessories 3 5 3 For the information of tablet If input the following codes on tablet you can Code Description 1 Press R input cmd OK input systeminfo press ENTER 2 Input msinfo32 in Cortana search bar press Enter key 3 Input cmd in Cortana search bar press Enter Input systeminfo press ENTER Check BIOS version Open File Explorer This PC Local Disk C Windo...

Page 20: ...ter recovery mode When to use If your PC isn t running well What does it do when you use End user format function it will format end user area and your PC will come back to factory model everything you save or set in the PC will be lost Note It will take about 2 hours to finish the End user format process Detail steps 1 Settings Update security Recovery click Get started under the Reset this PC in...

Page 21: ...al Page 1 1 21 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Your apps will be removed Click Next to continue Click Reset to reset this PC During the reset don t power off the PC It will take about 2 hours to finish the process ...

Page 22: ...nsfer copy use or communication of this file is prohibited without authorization After resetting finish the PC will reboot 2 Choose Remove everything will remove all of your personal files apps and settings There are two options a If you choose Just remove my files it is quicker but less secure Use this if you re keeping the PC ...

Page 23: ...tion of this file is prohibited without authorization Plug in your PC because the PC can t be reset while it s running on battery power Click Reset to reset this PC During the reset don t power off the PC and don t remove the charger It will take about 2 hours to finish the process After resetting finish the PC will reboot and please set the basic things ...

Page 24: ...d without authorization b If you choose Remove files and clean the drive it is quicker but less secure Use this if you re keeping the PC Keep the PC on charging mode Click Reset to reset this PC During the reset don t power off the PC and don t remove the charger It will take about 2 hours to finish the process After resetting finish the PC will reboot and please set the basic things ...

Page 25: ... authorization 3 5 4 For the information of LTE keyboard How to check the software version of LTE keyboard and how to factory reset the LTE keyboard Step 1 Device should be power on When insert LTE keyboard to your PC it will setup the drivers automatically if the PC can t auto run the CD you can run the CD by manual Step 2 Check the Remote DNIS ports in Device Manager if Driver install normal ...

Page 26: ...al Page 1 1 26 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Step 3 Input 192 168 1 1 in the browser Step 4 click Settings and the login page will pop up And then input the password admin Step 5 Click About in the settings list ...

Page 27: ...ETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 27 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Step 6 You can check the software version of the LTE keyboard and do factory reset ...

Page 28: ... test Battery with full power One SIM Card 2 It is recommended the following tools One PC with Windows 2000 NT XP Windows 7 One ampere meter for charger current test USB disk more than 8G prepare several USB disk 3 7Invoice check 1 Check warranty status of Handset by POP Proof of Purchase firstly 2 If the end user lost his POP then consider the data code on commercial label as the purchasing day t...

Page 29: ...19 20 B C D E F G H I J K 21 22 23 24 25 26 27 28 29 30 L M N O P Q R S T U 31 V mouth 1 2 3 4 5 6 7 8 9 10 E F G H I J K L M N 11 12 O P year 3 4 5 6 7 8 9 10 11 12 M N O P Q R S T U V 13 14 15 16 W X Y Z 3 8SN Check SN sticker for tablet 1 If the SN sticker on the back cover or in the SD card cover is not lost We should make sure that the SN number MUST be the same with the one on the SN sticker...

Page 30: ...r copy use or communication of this file is prohibited without authorization b In the SD card cover IMEI sticker for LTE keyboard 1 If the IMEI sticker on the back cover is not lost We should make sure that the SN number MUST be the same with the one on the SN sticker if not it s out of warranty policy 2 Position of the IMEI sticker ...

Page 31: ...munication of this file is prohibited without authorization 3 9Humidity sensitive sticker Check If humidity sensitive label is not good the cell phone will be considered as out of guarantee Liquid was detected by humidity sensitive label Position of humidity sensitive sticker on tablet There are two positions of humidity sensitive sticker Position A ...

Page 32: ...e Manual TCLCommunication Ltd Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 32 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Position B ...

Page 33: ...Mechanical inspection Mechanical warranties check items 1 Corrosion Corrosion on the USB connectors and other metal surfaces 2 Hole Holes Diameter 1mm on any surface including front casing decorate frame battery cover LCD Lens keypad 3 Bump Bumps Diameter 1mm on any surface including the front casing decorate frame battery cover LCD Lens keypad 4 Scratch length 3mm Scratches on any surface includi...

Page 34: ...perature with plastic melts 3 11 Accessories inspection Accessories warranties check items 1 Any use in abnormal temperature other than the one specified in the user manual Any evidence of plastic casing melted 2 Any mark of food or liquid around the accessory or in the USB socket 3 Any evidence of mechanical shocked which damage the enclosure of the charger or keyboard 4 Any mark of tentative of ...

Page 35: ... 1 35 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Step 1 Download the Customer folder from CSS website and unzip it Copy it to the tablet Step 2 Double click to open the Customer folder and double click to run the IMT tool TestConsole ...

Page 36: ...ization Step3 Select Auto to start the auto test or select MANU to do the IMT tool test manually If you select Auto the test items will be tested step by step If one of the tests failed during Auto test mode it will display Test fail restart Choose Yes to continue Choose No to test the next item If you select MANU it will display all the test result You could also choose one of them to test manual...

Page 37: ... display Pass or Fail Battery Info I It will display the battery temp and battery power II It will display Pass or Fail Rawdata I It will test automatically Don t touch the screen during testing II It will display Pass or Fail Touch Panel I Please draw line in the block area with one finger II Please slither on the screen with three fingers III It will display Pass or Fail LCD I It will display wh...

Page 38: ...en to continue XI It will display a picture if it functions well XII Touch screen to continue XIII It will display greychart if it functions well XIV Press PASS to continue Key I Press Volume up and Volume down key then the key turn green on the screen II It will display Pass or Fail Camera Front I Touch the camera icon to take a picture II Press Pass to continue III It will take a video and play ...

Page 39: ...etect it and display Pass or Fail Speaker I You will hear a music from the left speaker if it functions well II Press Left Pass to continue III You will hear a music from the right speaker if it functions well IV Press Right Pass to continue Headset I Insert eadset according to instruction and press START II You will hear a sound from left if it functions well III Press Left Pass to continue IV Yo...

Page 40: ...nsor Accelerometer I Put the handset towards up according to instruction II Put the handset towards the directions indicated by instructions it will say All positions checked after you following all the directions if it if it functions well III It will display Pass or Fail Dock I Insert KEYBOARD KEYBOARD USB and KEYBOARD CHARGER according to the instruction II It will display Pass or Fail Hall I C...

Page 41: ...served Transfer copy use or communication of this file is prohibited without authorization Step 3 Double click to setup the Reliability Tool The tool will be launched after you check the box Step 4 Insert the LTE keyboard to your PC by USB cable And the ComPort will display the port Step 5 Click Start to begin the test ...

Page 42: ...l Page 1 1 42 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Step 6 It will display The Red LED is OK The Blue LED is OK The Green LED is OK Press Yes if it functions well Step 7 when the test finish it will display all the result ...

Page 43: ...o parts BIOS and OS Firmware can be downloaded from TS website via it Thus internet access is necessary TS Website https css tclmobile cn 4 1 Equipments requested when install A tablet and keyboard with full power PC with windows system A USB disk more than 8G The OS firmware size is more than 4G so prepare several USB disk and store the firmware in them 4 2 BIOS install process Step 1 Download BI...

Page 44: ...mmunication of this file is prohibited without authorization keyboard Open the USB dish in File Explorer This PC Step 2 Double click to open the folder and then open the BIOS_Flash folder Step 3 Right click the 01_Plus10_afuFlash and press Run as administrator Step 4 It will display The BIOS will be flashed to this machine Press any key to continue ...

Page 45: ...authorization Step 5 It will run for a while and then will display Press any key to reboot the windows Update finish 4 3 OS install process Step 1 You should provide a USB disk first the size should more than 8 GB format the USB flash disk to the NTFS type Then rename it as WINPE Step 2 Download the OS firmware from TS website and unzip it Copy the OS firmware to the root directory of USB disk ...

Page 46: ...board with the tablet PC on power off mode and insert the USB disk to the keyboard Then you should set the OS startup from USB Disk We have two ways to achieve it Way 1 When the tablets is on bring up constantly press Fn F7 at the same time when the alcatel logo pops up before the system enter the OS you will see the BIOS Pop up prompt box select it to UEFI USB Flash Disk and press Enter The syste...

Page 47: ... Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 47 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization when finish you should input exit and then press enter Update finish ...

Page 48: ...s on bring up constantly press Delete when the alcatel logo pops up before the system enter the OS tablet will enter the BIOS setup interface Press the direction key move BIOS to Boot page and then move the cursor to Boot option 1 enter select the UEFI MultipleCard Reader and press enter Move to Save Exit page select Save change and Exit press yes and the tablet will restart OS installing will be ...

Page 49: ...opy use or communication of this file is prohibited without authorization 4 4 Check BIOS and OS version After installing BIOS and OS check whether the BIOS and OS version in device is newest or not 1 Check BIOS version Way 1 Step 1 Press and R key at the same time Step 2 Input cmd and click Ok Step3 Input systeminfo and press Enter key ...

Page 50: ... Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 50 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization Step 4 BIOS version Way 2 Step 1 Input msinfo32 in Cortana search bar ...

Page 51: ... Transfer copy use or communication of this file is prohibited without authorization Step 2 Press Enter key and then the information will pop up Way3 Input cmd in Cortana search bar press Enter Input systeminfo press ENTER similar with way1 2 Check OS version File Explorer This PC Local Disk C Windows System Info System Info ...

Page 52: ...e IMT tool test result is passed there is no need to reinstall the system firmware 5 LTE keyboard upgrade Note There is TPST tool for corresponding LKB001X A products please ensure you select the right directory to download the appropriate version a Device should be turn on When insert LKB001X A to the PC it will setup the drivers automatically if the PC can t autorun the CD you can run the CD by ...

Page 53: ...anual Page 1 1 53 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization c Double click to install TPST_TPW0070004 d When you open this tool the first time please input the password 123456 to unlock it e The tool recognized TPST port ...

Page 54: ...n Ltd Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 54 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization f Select software download image g Check the progress here ...

Page 55: ...anual TCLCommunication Ltd Rev ONETOUCH 8085 LKB001X A Level 1 Service Manual Page 1 1 55 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization h update finished ...

Page 56: ...anual Page 1 1 56 56 All rights reserved Transfer copy use or communication of this file is prohibited without authorization If you have any question or problem please feel free to contact us Thanks for your cooperation TCL Communication Ltd Global Customer Service TS Dept May 5th 2016 ...