11
8
FAQ
I cannot switch on the headphones.
• Your headphones do not have enough battery power.
Charge your headphones (see 'Charge your headphones'
on page 5).
The headphones are not connected to my smartphone
automatically.
• Make sure you switch on your smartphone before you
switch on the headphones. Make sure the Bluetooth
®
function of your smartphone is switched on.
The headphones keep on disconnecting.
• Your headphones do not have enough battery power.
Charge your headphones (see 'Charge your headphones'
on page 5).
• Make sure the headphones and Bluetooth
®
device are
within the operation range. Remove any unnecessary
Bluetooth
®
devices.
• Remove the headphones from the pairing list and pair
them with your device again.
The headphones do not pair with my device.
• Make sure you follow the steps described in this user
manual.
• Make sure the headphones have entered the pairing
mode. Press and hold
until the blue and white LED
flashes alternately.
I cannot find the headphones model name on the pairing list
of my Bluetooth
®
device to make a first time connection.
• Follow the steps described in this user manual and pair
the headphones with your device manually again (see
'Pair the headphones with your smartphone or Bluetooth
Why does the music play on my smartphone speaker, but
not through my headphones?
• Make sure you have already selected on your smartphone
to listen to music through the headphones. For information,
consult the user manual of your smartphone.
I cannot hear the other side’s speaking.
• Adjust the volume of your headphones.
• Adjust the volume of your connected Bluetooth
®
device.
The other side cannot hear my voice.
• Make sure you speak close to the microphone.
• Make sure the microphone is not muted.
The audio quality is poor and crackling noise can be heard.
• Make sure the Bluetooth
®
device is within the operation
range. Reduce the distance or remove obstacles between
your headphones and Bluetooth
®
device.
The audio quality is poor when streaming from the
smartphone or audio streaming does not work at all.
• Make sure your smartphone supports both HFP - Hands-
free profile and A2DP - Advanced audio distribution profile
(Bluetooth
®
stereo supported).
I cannot control music functions on my Bluetooth
®
device.
• Make sure the Bluetooth
®
audio source supports AVRCP
- Audio video remote control profile.
Where do I take my headphones to dispose of them?
• To find the closest electronics recycling solution to you,
please visit www.tcl.com
For further support, visit www.tcl.com
