TCL LINKZONE MW42, User Manual

16

Troubleshooting

If you encounter problems while using the product, use the troubleshooting information to 

help determine the problem and find possible solutions.

General problems

Problem

Solution

I forget the Wi‑Fi password. 

• Log in the web UI, then go to 

Settings

 > 

Wi‑Fi

Settings

 > 

Show Password

, and find the current 

Wi‑Fi password.

• Or you can also simultaneously press the power 

button and WPS button for 3 seconds to factory 

reset the device. 

How do I change the Wi‑Fi name 

and password?

1.   Log in to the web UI.
2.   Go  to 

Settings

 > 

Wi‑Fi

Settings

.

I can't find the Wi‑Fi name on my 

wireless device.

• Make sure the signal LED is solid blue.
• Refresh the available network list on your wireless 

device. 

How do I set a new PIN code for my 

SIM card? 

1.  Log in to the web UI.
2.  Go to 

Settings

 > 

PIN Code

Settings

.

3.   Enable 

PIN Code Operation

, and enter a new PIN 

code.

4.  Click 

Apply

.

Where can I find the device name 

and firmware version?

1.  Log in to the web UI.
2.  Go to 

Settings

 > 

About

.

Web UI problems

Problem

Solution

How can I access the web UI?

1.  Open the web browser, and go to http://192.168.1.1.
2.   Enter the login information as required. Find the 

default login information on the label inside your 

LINKZONE. 

I can’t log in to the web UI.

•  Make  sure  192.168.1.1 is entered correctly in the 

web browser.

• Make sure the LINKZONE is powered on. 
•  Check whether the device is connected to the 

LINKZONE network properly.