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Troubleshooting
If you encounter problems while using the product, use the troubleshooting information to help
determine the problem and find possible solutions.
General problems
Problem
Solution
I can't obtain the location of the
watch.
•
Make sure the SIM card is inserted correctly into the
watch.
•
Check if the watch is connected to the cellular network.
•
Check if the watch is in arrears.
•
If the problem persists, restart the watch by pressing the
side button for 15 seconds.
I can't charge the watch.
•
Make sure you are using the supplied USB cable.
•
Make sure the USB port of the watch is clean.
•
If the problem persists, restart the watch by pressing the
side button for 15 seconds.
I can't pair the watch with my
phone.
•
Make sure the SIM card is inserted correctly into the
watch.
•
Check if the watch is connected to the cellular network.
•
Check if the watch is in arrears.
•
If the problem persists, restart the watch by pressing the
side button for 15 seconds.
Function problems
Problem
Solution
How to add a watch contact?
To add a watch contact, follow these steps:
1. Open the
TCL Connect
app on your phone.
2. Select the watch as desired.
3. Tap
More
>
Watch contacts
.
4. Tap
at the upper-right corner to add a contact
manually or by sharing QR code.