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Table of Contents
Welcome to TD Merchant Solutions ........................................1
Who should use this guide? .................................................................... 1
Reporting ..................................................................................1
Business day reports ............................................................................... 1
Batch reports ...........................................................................................2
Configuration ..........................................................................3
Administering the terminal .....................................................................3
User management ..................................................................................4
General customization .........................................................................10
Security .................................................................................................. 13
Cashback settings .................................................................................17
Debit surcharge ......................................................................................17
Tip settings .............................................................................................17
Receipt settings ......................................................................................17
Communication settings (TD Desk 5000) ........................................... 18
Communication settings (TD Move 5000) ......................................... 20
Download settings ................................................................................23
Semi-integrated settings ......................................................................24
Troubleshooting ....................................................................25
Error codes ............................................................................................25
Hardware troubleshooting ...................................................................34
Why isn’t my terminal connecting to the network? ............................35
Signal Strength .................................................................................... 36
What do I do if there’s a power outage? ..............................................37
Reference ...............................................................................38
Admin Menu Structure ..........................................................................38
Lost or stolen equipment ......................................................................42