27
“C” Error codes
Explanation
Action required
Card read error
The card information cannot be
read.
Swipe the card again.
Use a different card.
Enter the credit card manually.
Check line and
Press Enter
The terminal did not detect a dial
tone when it attempted to dial out.
Press
Enter
or
Cancel
.
Check PINpad
This is displayed if the application
is configured to use an external
PINpad but it has not been
detected.
OR
This is displayed if the terminal is not
receiving a signal from the PINpad.
Check the PINpad cable
connection.
Validate that the PINpad is
receiving power.
Verify that the PINpad is correctly
connected to the terminal.
Clerk ID
Not added
The user elected not to add a new
ID during the transaction when
Auto Add Clerk is enabled.
Enter an ID that is already set up
on the terminal.
Enter a new ID.
Communications error
This is displayed if
Cancel
is
pressed after download has
commenced.
Restart download.
Configure error
The remote download was unable
to detect the server.
Ensure that the terminal is
connected to the network.
Contactless trans
Limit exceeded
Insert/swipe card
The transaction exceeded the
contactless transaction limit.
Insert or swipe the card.
“D” Error codes
Explanation
Action required
Debit not supported
The terminal is set not to accept a
debit payment method.
OR
A debit return transaction was
attempted but
DebitReturn
is
disabled on the terminal.
Enable debit.
Change the
DebitReturn
parameter to enabled.
Accept another form of payment.
Debit not supported
Remove card
The terminal is set not to accept a
debit payment method.
OR
A debit return transaction was
attempted but
DebitReturn
is
disabled on the terminal.
Enable debit.
Enable the
DebitReturn
parameter.
Accept another form of payment.
Declined
Remove card
The transaction has been rejected
by either the terminal or the card.
Remove the card and select
another payment method.
