10
Transaction recall
This option recalls a transaction so that you can view or void it for any transactions that were
performed in the current open batch. If a day close has been completed you can only recall
transactions after the last day close or batch close. Pre-authorization and tab transactions are
covered in our online documentation at
www.TDMerchantSolutions.com/ResourceCentre
.
1.
Press
/
Admin
key
Trans Recall Menu.
2.
Select one of the following options:
by Detail
This recalls the details all of transactions in the open batch.
a) Scroll to the
desired
transaction
and press
/
F4
. Go to step 3.
by Amount
This recalls any transaction for the entered dollar amount in the open batch.
b) Enter the
dollar amount
and press
OK
.
c)
If more than one transaction appears, select the desired one and press
/
F4
.
Go to step 3.
by Account # (credit cards only)
This recalls any transaction for the entered card account number in the open batch.
a)
Swipe the credit card or enter the
card account number
and press
OK
.
b) Select the
transaction
and press
/
F4
. Go to step 3.
by Invoice #
This recalls the transaction for the entered invoice number.
a) Enter the invoice number that you want to recall and press
OK
. Go to step 3.
by Trace #
This only recalls the transaction connected to the trace number in the open batch.
a) Enter the
trace number
that you want to recall and press
OK
. Go to step 3.
3.
Verify that the it is the correct transaction information on the screen and do one of
the following:
a) Select
Void
to cancel the transaction and the voided receipts print.
b) Select
Back
to select a different transaction.
c)
Press
Cancel
to exit the screen.
Return
You can only perform a return on a transaction that has already been submitted for reimbursement.
1.
Press
OK
Return.
2.
Enter the
dollar amount
and press
OK
.
3.
Customer confirms the dollar amount and presses
Yes
or
No
.
4.
Perform one of the following:
Insert
,
Swipe
or
Manual entry
the card in question.
Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD
Merchant Solutions Help Desk at
1-800-363-1163
.
