16
Troubleshooting
If you’re unable to resolve the problem after performing the following steps, please contact the TD
Merchant Solutions Help Desk at
1-800-363-1163
.
What problems can I easily resolve?
Problem
Ac tion Required
Bad Communication
1.
There was a communication failure after the transaction was
initiated.
2.
Verify your connections (Internet, dial up, terminal cables, etc.).
3.
Press
Cancel
and try again.
Chip cards cannot be
processed
1.
Try a different card. If this card can be read, the problem is
with the first card.
2.
Use a cleaning card to clean the card reader.
Display screen is blank
1.
Ensure that the power cable is firmly connected to the power
port and the electrical outlet.
Magnetic stripe card
reader won’t read
cards
1.
Swipe the card more quickly or more slowly or from the top
of the reader towards you.
2.
Request another form of payment. If this card can be read,
the problem is with the first card.
3.
Use a cleaning card to clean the problem card reader.
Printer does not print
1.
Ensure there is paper and that it is loaded correctly in the device.
Printer jam
1.
Ensure that the paper feed is clear and that the paper roll
is seated correctly.
2.
Ensure the printer lid is completely closed.
Why don’t I see a connection icon on the Idle screen?
TD iWL252
There are two communication methods for the TD iWL252 solution: dial-up / phone line and DSL.
If you don’t see the green network icon (
) for DSL or the green phone icon for dial-up, you
can quickly check the following:
Dial- up / phone line connec tion
DSL Internet connec tion
1.
Is your phone line working properly?
2.
Ensure the terminal is securely plugged
into the communication adapter.
3.
Ensure the communication adapter is
securely plugged into a phone outlet.
1.
Is your Internet connection working
properly? Verify this with another device.
2.
Is your modem / router working correctly?
Unplug and plug back in your modem /
router and wait for three to four minutes.
3.
Ensure the terminal is securely plugged
into the communication adapter.
4.
Ensure the communication adapter is
securely plugged into a phone outlet.
If the issue is not resolved after trying the above, please contact the TD Merchant Solutions Help
Desk at
1-800-363-1163
.
