TD iWL252/255 Merchant Guide
Financial Transactions
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Force post (sale or phone / mail)
This option is only used when you can’t process a credit card sale normally through the network whether due to
communication problem or that the force post is requested via the terminal.
1.
Press
OK
Force Post
Force Sale
or
Force Ph/Mail
.
2.
Enter the
dollar amount
and press
OK
.
3.
Perform one of the following payment methods for the credit card in question:
Swipe
or
Manual entry
.
Swipe
card
a) Verify the card info with what is on the screen and press
OK
. Go to step 3.
Manually enter card
a) Enter the
account number
and press
OK
.
b) Enter the
expiry date
and press
OK
.
c)
A manual imprint of the credit card is required. Make the imprint and press
OK
.
d) Enter the
CVD number
and press
OK
. Go to step 3.
4.
Then enter the authorization number and press
OK
.
5.
The screen shows that authorization number, the transaction total and the receipts print. The customer
must
sign the signature field on the merchant copy for a force post sale transaction.
Void
This transaction is used to correct a previously entered transaction from the terminal in the current, open business day.
You can also use Transaction Recall to recall and cancel/void a transaction based on information other than the trace #.
1.
Press
OK
Void
.
2.
Enter the
trace #
for the transaction to be voided and press
OK
. Si vous annulez une transaction de débit,
vous aurez besoin de la carte sur laquelle celle-ci a été réalisée.
3.
Verify that this is the correct transaction:
Void
or
Back
. If you select back, you can enter a new trace # to void.
4.
The voided transaction receipts print.
Transaction recall
This option recalls a transaction so that you can view or void it. The following instructions access any transactions that
were performed in the current open batch. If a day close has been completed you can only recall transactions after the
last day close or batch close. Pre-authorization and tab transactions are covered in our online documentation at
www.TDMerchantSolutions.com/ResourceCentre
.
1.
Press
/
Admin
Trans Recall Menu
.
2.
Select one of the following options:
by Detail
This recalls the details all of transactions in the open batch.
a) Scroll to the
transaction
and press
Select
. Go to step 3.
by Amount
This recalls any transaction for the entered dollar amount in the open batch.
b) Enter the
dollar amount
and press
OK
.
c)
If more than one transaction appears, scroll to the desired one and press
Select
. Go to step 3.
Before you perform this transaction you must call the TD Merchant Help Desk at
1-800-363-1163
and receive an authorization number.
If you have closed the business day that the transaction was performed in, you can only perform a return. The option to void the transaction
is no longer available.
Summary of Contents for iWL252
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