TD iWL252/255 Merchant Guide
Troubleshooting
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Troubleshooting
With any equipment, sometimes problems occur. With the TD iWl252/255 terminal, error messages are displayed on
screen with a short description. Below is a list of error messages that you could see on the terminal screen and the
actions required to resolve them.
Error codes
“A” Error codes
Explanation
Action required
Already In
Training Mode
The user tried to enter Training mode
when they were already in it.
Either proceed with Training Mode or
repeat the steps and exit Training
Mode.
Amount $0.00
Not Allowed
You must enter an amount greater
than $0.00.
Please enter a new amount and
press
OK
.
“B” Error codes
Explanation
Action required
Bad Communication
Press CANC key
And Try Again
Terminal detected a communication
failure after the transaction was
initiated to the host.
Press
Cancel
and try again.
“C” Error codes
Explanation
Action required
Cannot Reset Invoice # to 1 When
Set to Manual
The terminal has invoice number entry
set to manual entry, and this option is
not allowed in this mode.
Contact the TD Merchant Solutions
Help Desk if you wish to change the
entry mode to automatic.
Card Error
Please Try Again
The terminal failed to read the chip on
the inserted card.
Remove the card and try inserting it
again. Allow three consecutive
attempts of the card insertion.
Card Error
Use Mag Strip
The terminal failed to read the chip on
the inserted card.
Remove the card from the chip reader
and swipe it through the magnetic
strip reader.
Card Removed
Too Soon
Try Again
The chip card was removed from the
terminal before the transaction was
completed.
Process the transaction again, while
instructing the cardholder not to
remove the card until instructed by
the terminal.
Cashback Amount
Exceeds Limit
OK to Try Again
The cashback amount entered exceeds
the maximum allowed for this
terminal.
Enter another amount within the
cashback limit.
Check Printer
The printer is not ready for printing.
Press
OK
to continue or
Cancel
to
return to previous screen. Verify that
the printer has paper and that the
cover is closed properly.
Close Batch Failed
End Of Business Day
Not Complete
The terminal failed to complete a
Batch Close transaction during the
End of Business Day.
Retry the End of Business Day
transaction.
Close Batch Now
The terminal has reached the
maximum number of transactions that
can be accumulated for a batch.
Perform a Batch Close immediately.
Close Batch Soon
The terminal has almost reached the
maximum number of transactions that
can be accumulated for a batch.
A Batch Close must be processed as
soon a possible in order to continue
processing.
Summary of Contents for iWL252
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