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UnionPay Cards Merchant Guide
Return
You can only perform a return on a transaction that has already
been submitted for reimbursement.
1.
Press
OK
Return
.
2.
Enter the
dollar amount
and press
OK
.
3.
Customer confirms the dollar amount and presses
Yes
or
No
.
4.
Perform one of the following:
Insert
,
Swipe
or
Manual entry
the card in question.
Insert card
a) Verify the card info with what is on the
screen and press
OK
.
b) The customer may be required to enter
their PIN. Go to step 5.
Swipe card
a) Verify the card info with what is on the
screen and press
OK
. Go to step 5.
Manually enter card
a) Enter the
account number
and press
OK
.
b) Enter the
expiry date
and press
OK
. This is
four digits in length.
c)
Indicate if the return is for a phone / mail
sale:
Yes
or
No
. Go to step 5.
5.
The screen shows that authorization number, the
transaction total and the receipts print. The
customer
must
sign the signature field on the
merchant copy.
Merchant Name
Address
City, Province
Merchant Number
Terminal ID
RETURN
06-16-2016
12:41:02
Acct # 476173******0010
M
Card Type UP
Name: nnnnnnn
A00000000980840
Trace # 010009
Inv # 17
Auth #931333
RRN 001003099
Return $15.00
TOTAL $15.00
RETURN
+++++++++++++++++++++++
APPROVED
-THANK YOU
+++++++++++++++++++++++
X________________________
Signature
Retain this copy for your
records
Merchant copy
Debit returns are disabled by default. If you wish to activate debit
returns on your terminal please call the TD Merchant Solutions Help
Desk at
1-800-363-1163
.
