TD MOBILE POS MERCHANT GUIDE
Troubleshooting
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“S” Error Messages
Action Required
Security Question Error
Please select two different security questions from
the menu.
You cannot choose the same Security Question for the
first
and
the second question.
Session Expired
You have been logged out due to inactivity.
Your smartphone app has been idle too long. The server
has logged you out. You will have to log back in using
valid username and password.
“U” Error Messages
Action Required
Unauthorized Reader
You are not authorized to use the reader that is
connected. Please connect to a different reader or
contact technical support.
Please connect to a different reader. If you don’t have
another reader, or the problem persists, call the TD
Merchant Services Help Desk at
1-877-375-7331
.
“V” Error Messages
Action Required
Void Transaction Declined
Your void request cannot be completed because the
transaction has already been settled.
You cannot void the last transaction after it has been
settled. You must now perform a refund.
Troubleshooting Your PINPad
With any equipment, sometimes there will be a problem. With the TD Mobile POS PINPad, error messages are displayed
on screen. Below is a list of error messages that you could see and the actions required to resolve them.
Some errors are easily identifiable and can be resolved by you immediately. Others will require that you contact the TD
Merchant Services Help Desk at
1-877-375-7331
. These will have an icon in the
Action Required
column. Be sure to
follow the instructions in the
Action Required
column before calling TD Merchant Services Help Desk.
“A” Error Codes
Action Required
Amount $0.00
Not Allowed
Amount entered was $0.00.
Please enter a new amount that is greater than zero and press
o
/OK
.
“B” Error Codes
Action Required
Bad Communication
A communication failure was detected
after the transaction was initiated.
Please press
x
/Cancel
and try the transaction again.
If the problem persists, ensure your internet connection is working correctly.
