U L T R A F L E X H D P D U U S E R M A N U A L
6
Vendor Support and Service
6.1
Sales Support
All sales support for purchases, proposals, spares, etc. is provided from our
Hackettstown, New Jersey facility. Normal hours of operation are 8:00 a.m. to 5:00
p.m. Monday through Friday. If you should have an urgent requirement for products
or services after these hours, a message may be left with our answering service at (908)
979-0088, and one of our representatives will return your call.
Chapter
6
6.2
Service for GFS and Customers
Contact 1-900-Teradyne as with any other Teradyne part.
6.3
Service Support for GCS
TDI provides 24-hour response to your technical service needs utilizing our infrastructure of offices and
representatives strategically located throughout the United States. Should an emergency arise during normal
business hours, please call (908) 979-0088 and request service or technical assistance.
If you are calling after our normal business hours, please use one of the following technical assistance numbers:
1-888-575-8875
Or when calling internationally
1-973-283-7236
Your call will be returned as soon as possible by one of our technical service technicians.
As stated previously in the General Terms and Conditions, all components of the TDI DC power plant are
warranted to be free of defects in material and workmanship for a period of two (2) years from date of
shipment to the original purchaser. In the unlikely event a component of the TDI DC power plant should fail,
the following procedures should be followed to expedite the repair and/or replacement of the failed module.
1.
Contact the authorized TDI repair facility at the address and phone number shown below to obtain a
Return Authorization Number
for the failed unit.
TDI - Telecommunication Power Systems Division
RMA# ____________
36 Newburgh Road
Hackettstown, NJ 07840
(908) 979-0088
2.
Please have the following information available when you call:
•
Description of component including serial no. (If available)
•
In service date
•
Nature of the failure
3.
The TDI authorized factory representative will determine the method of return/replacement based
upon the information provided.
4.
Ship the failed unit back to the designated repair facility per the instructions from the authorized
representative, transportation charges PREPAID.
Components which fail after the warranty period has expired, or which fail due to misuse or abnormal
operating conditions, will be repaired at the purchaser's expense. In such cases, an estimate will be made and
submitted prior to repair. In cases where it is determined that no fault or malfunction exists in the returned
unit, there will be a nominal handling and verification charge.
708401 Rev B
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