TMM-100
WARRANTY & REPAIR
TEA
TMM-100_User_Manual_r4.doc Rev3
6-2
2.
If the product is covered under the six-month TEA Warranty
(see Warranty section
above), there is no charge for parts or labor involved in the repair. The customer will pre-
pay shipment of the product back to TEA and agrees to accept return of the repaired or
replaced product via shipping costs collect.
3.
If the product is NOT covered under the six-month TEA Warranty
(see Warranty sec-
tion above), there is a minimum charge for Repair and Calibration that will be quoted at
the time the RMA number is issued. The minimum charge provides for complete product
calibration and up to four (4) hours of repair effort; minimal parts replacement is included.
A customer purchase order must be issued for the minimum charge before TEA will start
any Repair and Calibration work. Should the repair activity exceed four hours and/or
parts replacement value exceed the minimal value, the customer will be contacted for au-
thorization to proceed against a quoted not-to-exceed addition to the original customer
purchase order. The customer will prepay shipment of the product back to TEA and
agrees to accept return of the repaired or replaced product via shipping costs collect or
be billed by TEA for the return shipping costs. (See shipping instructions below.)
4. A description of the problem with the TEA product must be provided with the returned
product(s). Please be brief but very explicit in preparing the written description; this will
save the customer both time and money and will help insure a more complete repair.
Also include with the returned product(s) any appropriate related accessory items (Cali-
bration Verification Fixture, test fixture, sample devices, cables, etc.) that might relate to
the problem and/or will assist in the repair and calibration of the product.
5. Be sure to properly package items to be returned to avoid potential damage in shipment.
Use quality packaging material in a suitable container to insure sage return delivery. TEA
will use the same container and packaging material to return the repaired/calibrated items
to the customer. Smaller items can be shipped via UPS, FedEx, DHL, etc., subject to
weight and size limitations. Heavier items, especially those packaged in wooden contain-
ers, should be shipped via air or motor freight.
6. All shipping container labels should contain the following information:
Ship To: Thermal Engineering Associates, Inc.
Customer Service - RMA# XXXXXXXX
3287 Kifer Road
Santa Clara, CA 6051-0826 USA
From:
Customer Company
Customer Address
Customer City, State, ZIP#
Customer Country
RMA# XXXXXXXX
