32
Troubleshooting
If you suspect something wrong with this unit, immediately turn the power off and
disconnect the power connector from the unit. Take steps described in the tables below
to solve simple problems before contacting customer service. Never try to repair the unit
yourself because it is dangerous to do so.
SYMPTOM
CHECK ITEM
There is no sound.
Make sure system connection is correct
Make sure the speakers are not muted.
In DVD mode, make sure disc is not dirty or warped.
LCD is no display
Make sure the unit is turned on and the connections are
correct.
Make sure the power adaptor is correctly connected.
Can’t play discs.
Make sure disc is loaded in correctly.
Make sure disc is not dirty or warped.
Make sure the region code is the same as region code of
DVD disc.
Make sure water condensation has not occurred. If it
occurs, take out the disc and leave the unit on for at least
one hour.
Do not continue to
play discs or plays
the same section
repeatedly.
Make sure disc is not dirty or damaged.
Make sure the unit is not in any repeat status.
No pictures or the
picture on screen
move up and down
unsteady.
Check if the connections with the external AV signal source
are correct.
Correctly set the items in the picture menu.
Check if the video type input signal is not corresponding to
the unit.
Make sure the unit is turned on and in correct video type.
The remote control
does not work.
Make sure there are no obstructions between the remote
control and the unit.
Make sure the remote control is pointing at the unit.
Make sure batteries are inserted and the polarity is correct.
Make sure battery is not weak.
