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Warranty Services

Questions

Assistance

and Repairs

Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly. This
will enable Horizon to better answer your questions and service
you in the event that you may need any assistance. For questions
or assistance, please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233 toll free to speak to a
Product Support representative. You may also fi nd information on
our website at www.horizonhobby.com.

Inspection or Repairs

If this Product needs to be inspected or repaired, please use
the Horizon Online Repair Request submission process found
on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our facility. An
Online Repair Request is available at www.horizonhobby.com
http://www.horizonhobby.com under the Repairs tab. If you do
not have internet access, please contact Horizon Product Support
to obtain a RMA number along with instructions for submitting
your product for repair. When calling Horizon, you will be asked
to provide your complete name, street address, email address and
phone number where you can be reached during business hours.
When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the
problem. A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.

Notice: Do not ship batteries to Horizon. If you have
any issue with a battery, please contact the appropriate
Horizon Product Support office.

Warranty Inspection and Repairs

To receive warranty service, you must include your original
sales receipt

verifying the proof-of-purchase date. Provided

warranty conditions have been met, your Product will be repaired
or replaced free of charge. Repair or replacement decisions are at
the sole discretion of Horizon.

Non-Warranty Repairs

Should your repair not be covered by warranty the repair will
be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of
the retail purchase cost.

By submitting the item for repair you

are agreeing to payment of the repair without notifi cation. Repair
estimates are available upon request. You must include this request
with your repair. Non-warranty repair estimates will be billed a
minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashiers checks,
as well as Visa, MasterCard, American Express, and Discover cards.

By submitting any item to Horizon for inspection or repair, you are
agreeing to Horizon’s Terms and Conditions found on our website
under the Repairs tab.

United States

(Electronics and engines)

Horizon Service Center

4105 Fieldstone Rd
Champaign, Illinois

61822 USA

877-504-0233

Online Repair Request visit:

www.horizonhobby.com/repairs

(All other products)

Horizon Product Support

4105 Fieldstone Rd
Champaign, Illinois

61822 USA

productsupport@horizonhobby.com

877-504-0233

United

ingdom

Horizon Hobby Limited

Units 1-4 Ployters Rd

Staple Tye

Harlow, Essex

CM18 7NS

United Kingdom

sales@horizonhobby.co.uk

+44 (0) 1279 641 097

Germany

Horizon Technischer Service

Hamburger Str. 10

25335 Elmshorn

Germany

service@horizonhobby.de

+49 4121 46199 66

France

Horizon Hobby SAS

14 Rue Gustave Eiffel

one d’Activité du Réveil Matin

91230 Montgeron

infofrance@horizonhobby.com

+33 (0) 1 60 47 44 70

Compliance Information for the European Union

INSTRUCTIONS FOR DISPOSAL OF WEEE BY USERS IN
THE EUROPEAN UNION

This product must not be disposed of with other waste. Instead, it
is the user’s responsibility to dispose of their waste equipment by
handing it over to a designated collection point for the recycling
of waste electrical and electronic equipment. The separate
collection and recycling of your waste equipment at the time of
disposal will help to conserve natural resources and ensure that
it is recycled in a manner that protects human health and the
environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local
city offi

ce, your household waste disposal service or where you

purchased the product.