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4 TG389ac web interface
DMS3-CTC-25-154 v1.0
4.1.2 Accessing your TG389ac from the Internet (Remote
Assistance)
Introduction
Remote assistance allows you to grant access to your TG389ac from the Internet.
Security
The following security measures are applied:
When activating remote assistance, a dedicated user account will be created. Only users with a correct user name and
password can access the TG389ac web interface.
Only HTPP Secure (HTTPS) sessions are allowed.
Session duration
The remote session ends when one of the following conditions is met:
You or the technical support disables remote assistance.
Your TG389ac is restarted.
After 30 minutes of inactivity on the remote side.
How to enable remote assistance
Proceed as follows.
1
Open a web browser on a computer that is
connected to your local network
(and TG389ac).
2
Browse to your TG389ac web interface.
3
In the
Assistance
card, click the switch to put it in the
position.
4
Your TG389ac enables remote assistance and displays the connection details in the assistance card.
Pass the connection details to the person that will be accessing your TG389ac from the Internet.
How to access your TG389ac from the Internet
If someone wants to access your TG389ac from the Internet, that person has to proceed as follows:
1
Open your web browser and browse to the
URL
displayed in the
Assistance
card.(for example,
https://131.141.151.161:55174).
2
Your browser may prompt you that it does not recognize the security certificate. If so, indicate that you want to continue.
3
The
Sign
in page appears. Enter the user name and password displayed in the
Assistance
card.
You must:
Use http
s
.
Include the colon followed by the port number at the end.
