Technika TSSUR52S, User Manual

PG 13

b)  

The product requires repairs due to damage resulting from accident, misuse, incorrect

installation, insect or vermin infestation, improper liquid spillage, cleaning or maintenance,
unauthorised modification, use on an incorrect voltage, power surges and dips, voltage
supply problems, tampering or unauthorised repairs by any persons, use of defective or
incompatible accessories or exposure to abnormally corrosive conditions, events
independent of human control which occurred after the goods left the control of Glen
Dimplex;
c)  

The repair relates to the replacement of consumable parts such as fuses and bulbs or  

any other parts of the product which require routine replacement;

d)  

You are unable to provide us with reasonable proof of purchase for the product;

e) 

the breakdown occurs after the expiry of the express warranty period set out in section  

1 or

f) 

the product was not purchased in Australia / New Zealand as a brand-new product.

3.  

Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian / New Zealand
Consumer Law. You are entitled to a replacement or refund for a major failure and for 
compensation for any other reasonably foreseeable loss or damage. You are also entitled to 
have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure 
does not amount to a major failure.

4. How to make a claim

You may make a claim under this warranty through our website, contacting our customer care 
line or via email. Contact details for Glen Dimplex Australia and New Zealand can be found at 
the end of this document

To make a valid claim under this warranty, you must:
a) 

Lodge the claim with us as soon as possible and no later than 14 days after you first   

become aware of the breakdown;

b)  

Provide us with the product serial number;

c)  

Provide us with reasonable proof of purchase for the product. This can take the form of  

a store receipt, new home handover form or other payment receipt documentation; and

d)  

If required by us, provide us (or any person nominated by us) with access to the  

premises at which the product is located at times nominated by us (so that we can

inspect the product).

MANUFACTURER GUARANTEE