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The pump should be inspected if the machine does not empty and/or spin; the machine makes
an unusual noise during draining due to objects such as safety pins, coins etc. blocking the pump.
Proceed as follows:
1.
Disconnect the appliance;
2.
If necessary, wait until the water has cooled down.
3.
Open the service panel .Place a container close to collect any spillage.
4.
When no more water comes out, unscrew the pump cover and remove it. Always keep a rag
nearby to dry up spillage of water when removing the cover.
5.
Remove any objects from the pump impeller by rotating it.
6.
Screw the pump cover fully in.
7.
Close the service panel.
Warning
!
When the appliance is in use and depending on the program selected there can be hot water in
the pump. Never remove the pump cover during a wash cycle, always wait until the appliance
has finished the cycle, and is empty. When replacing the cover, ensure it is securely retightened
to stop leaks and young children being able to remove it.
First, drain the water with drain pump and then open the drain pump to clean away foreign
matters from drain pump filter. Take care if the drained water is hot.
7. Troubleshooting
You can easily solve many common problems and save the cost of a possible service. Try the
suggestions below to see if you can solve any problem before calling a technician.
Troubles
Reason
Solution
Washing machine
cannot start up
Check if the door is closed tightly.
Check if power plug is inserted well.
Check if water supply tap is opened.
Check if button “Start/Pause” is pressed.
Check if button “Power” is pressed.
Door cannot be
opened
Machine's safety protection design is
working.
Disconnect the power.
Heating fault
NTC is damaged and heating pipe is
aging.
Can normally wash the clothes.
Only cannot wash with heating.
Contact the service center promptly.
Water leakage
The connection between inlet pipe or
outlet hose and tap or washing
machine is not tight.
Drain pipe in the room is blocked
Check and fasten water pipes.
Clean up outlet hose and ask a
specialized person to repair it when
necessary
Water is overflowed
from the bottom of the
machine
The inlet pipe is not connected firmly.
Outlet hose has water leakage.
Fix the inlet pipe.
Replace the drain hose.
Indicator or display
does not light.
Power is disconnected.
PC board has problems.
Harness has connection problem
Check if the power is shut down and
power plug is connected correctly. If
not, please call up service line.
Detergent residues in
the box
Washing powder is dampened and
agglomerated.
Clean and wipe the box.
