No Sleep
Customer FAQ
1.How
to
set
up
the
scanner
?
Set-up is quite straight forward, simply plug the scanner into a computer via the supplied USB lead, the
device is found without any drivers required. Or
you
just
plug
the USB dongle into a spare port and you can
use
the
scanner
wirelessly.
The scanner reads the barcode into memory and then dumps its memory of read barcodes into a text file (or
spreadsheet, or database).
The scanner does not interpret what the barcode is, it just "types" out the numerical equivalent of the
barcode. Once you acquire the barcodes, you have to correlate them to something more meaningful by
either purchasing a service that will interpret the barcode and relate it to a product, or you can use your own
internal inventory system to assign the barcodes to specific products.
2.If
you
use
this
scanner
wirelessly
,
when
you
hear
a
beep
after
a
scan
,
but
no
data
is
transmitted
to
the
PC
.
How
to
do
?
Due
to
the
factory
test
of
the
barcode
scanner
and
adapter
is
separately
,
some
scanners
may
have
not
paired
with
the
included
adapters
in
the
package
successfully
.
Please
finish
pairing
according
to
the
following
operations
.
It
takes
around
3
-
15
seconds
.
3.Why can the scanner not read the barcodes?
The possible reason is that the setting is off by default, for some barcode types are not commonly used. You
need to activate a specific barcode type to get it to work. Please feel free to contact our Customer Service
Team for further assistance if you know the exact type of barcode that you are referring to.
4.The scanner reads the extra start and stop characters of each barcode
,
it
puts an A at the beginning and a
B
at
the
end. How do we program the scanner to read only the numbers? We use Codabar Mod 10
barcodes.
Example of scan: A37005200422885B
Scan needed: 37005200422885
Please
contact
our
Customer Service Team
for
programming
file
.
5.The barcode scanner keeps beeping and the LED indicator is constantly flashing red, but no laser is shining.
There should be some issue with the product welding. Please do not hesitate to contact our Customer
Service Team, we provide hassle-free warranty replacement for defective units.
6.How
can
i
turn
off
or
lower
down
the
sound
of
the
barcode
scanner
?
Please
contact
our
Customer Service Team
for
programming
file
.
7.If
I
lost
the
USB
receiver
,
can I use a substitute
or
buy
a
replacement
?
Each
scanner
is
paired
with
one
USB
receiver
.
If
the
USB
receiver
is
lost
,
there
is
no
substitute
or
replacement
.
Please
keep
the
USB
receiver
well
with
the
scanner
.
8.When
I
use
the
scanner
to
read
a
barcode
of
an
item
,
I
get
a
different
result
from
the
barcode
itself
.
How
to
do
?
Please
send
us
a
clear
picture
of
the
barcode
and
the
result
you
get
,
our
customer
service
will
help
you
to
solve
the
problem
.
2
3
1
Plug in 2.4G adapter to PC Read 'Enter Setup' Read '2.4G pairing'
7
Quit
Offline Mode
