76
Problems
C auses
Solutions
The generator does not come on and the
thermostat light and the on/off switch are not
illuminated.
The appliance is not switched on.
The “auto off” system is activated.
Check that your appliance is correctly
plugged in and press the illuminated on/off
switch.
Press the "Restart" button or push the steam
control trigger.
Water runs out of the holes in the soleplate.
Water has condensed in the pipes because
you are using steam for the first time or you
have not used it for some time.
The soleplate is not hot enough.
Press on the steam control button away from
your ironing board until the iron produces
steam.
Decrease the steam output while ironing at
low temperature (steam output control dial
on the control panel). Wait for the thermostat
light to go out before activating the steam
control button.
Water streaks appear on the linen.
Your ironing board is saturated with water
because it is not suitable for use with a steam
generator.
Make sure you have a vented/mesh ironing
board
White streaks come through the holes in the
soleplate.
Your boiler has a build-up of scale because it
has not been rinsed out regularly.
Rinse the anti-scale valve (see the “descaling
your generator” section).
Brown streaks come through the holes in the
soleplate and stain the linen.
You are using chemical descaling agents or
additives in the water for ironing.
Fabric fibres have accumulated in the holes of
the soleplate and are burning.
Your linen is not rinsed sufficiently or you
have ironed a new garment before washing it.
Never add this type of product in the water
tank or in the boiler (see for what water may
be used). Contact an Approved Service
Centre.
Clean the soleplate with a non-metallic
sponge. Vacuum the holes from time to time.
Ensure linen is rinsed thoroughly to remove
any soap deposits or chemicals on new
garments which may be sucked up by the
iron.
The soleplate is dirty or brown and may stain
the linen.
You are ironing at too high a temperature.
You are using starch.
See our recommendations regarding
temperature control setting.
Always spray starch on the reverse side of the
fabric to be ironed.
There is no steam or there is little steam.
The water tank is empty (red light on).
The steam output control dial is set at
minimum.
The soleplate temperature is set to the
maximum.
Fill the water tank.
Increase the steam output (control dial on
the control panel).
The generator is working but steam is very
hot and dry. As a consequence, it is less
visible.
The red “water tank empty” light is on.
The water tank is empty.
Fill the water tank.
Steam escapes from the anti-scale valve plug
The anti-scale valve plug has not been
tightened correctly.
The anti-scale valve plug is damaged.
Tighten the anti-calc valve plug correctly.
Contact an Approved Service Centre to order
a new anti-scale valve.
Steam or water escapes under the appliance.
The generator is faulty.
Stop using the generator and contact an
Approved Service Centre.
The soleplate is scratched or damaged.
You have placed your iron flat on a metallic
rest-plate.
You have cleaned your soleplate with an
abrasive or metal pad.
Always place your iron on its base or on the
iron rest plate.
Refer to the section « clean the soleplate ».
A problem with your generator ?
HELPLINE:
If you have any problems or queries please call our Customer Relations team first for expert help and advice:
0845 602 1454 - UK
(01) 677 4003 - ROI
or consult our website - www.tefal.co.uk
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