Tekelec Business Analog Telephone, User Manual

Page 1: ...Business Analog Telephone User Guide 620 05600190A Software Release 5 6 ...

Page 2: ...al Comments may be sent as email or regular mail Email should be sent to techpubs vocaldata com Regular mail should be sent to Tekelec Inc Technical Publications Manager 3001 E President George Bush Highway Suite 150 Richardson TX 75082 Tekelec may use or distribute any information you supply in any way it believes appropriate without incurring any obligation to you Trademarks and Acknowledgments ...

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Page 4: ...ted Dial Code 3 Using an Abbreviated Dial Code 4 Modifying an Abbreviated Dial Code 4 Deleting an Abbreviated Dial Code 4 Verifying an Abbreviated Dial Number 5 Anonymous Call Rejection 5 Enabling Anonymous Call Rejection 5 Disabling Anonymous Call Rejection 5 Authorization Code Calling 5 Blind Transfer 6 Call Block Selective Call Rejection 6 Enabling Disabling Call Block 6 Blocking Number of Last...

Page 5: ...4 Call Pickup 15 Directed Call Pickup 15 Group Call Pickup 15 Call Return 15 Call Trace 15 Call Waiting 16 Answering the Second Call 16 Switching Between Held Calls 16 Suspending Call Waiting 16 Caller ID Block 16 Conference 17 Conference Call Tips 17 Dial Tone and Ringer Patterns 17 Direct Extension Assignment 18 Programming a Guest Phone 18 Re establishing the Guest Phone 18 Re establishing Your...

Page 6: ...onference 27 Modifying a Meet Me Conference 28 Getting a List of Meet Me Conferences 29 MultiCall Park Call Pickup 29 Music on Hold 29 Permanent Caller ID Block Release 29 Phone Configurator 30 Assigning Your Phone Number to Your Phone 30 IP Address Phone Number Announcement 31 Changing the Extension Number 31 Unassigning the Extension Number 31 Priority Call 31 Enabling Disabling Priority Call 32...

Page 7: ... Call Forward 42 Enabling Disabling Selective Call Forward 43 Entering the Forwarding Destination Number 43 Identifying the Forwarding Destination Number 43 Adding Forwarded Phone Numbers 43 Listing Forwarded Phone Numbers 44 Deleting Forwarded Phone Numbers 44 Transfer 45 3 Voice Mail Features Default Menu Menus and Commands 47 Accessing Your Voice Mail 50 from your phone 50 from any other intern...

Page 8: ... 58 Sending a Message Directly to an Extension 58 Personal Greetings 59 Recording Personalized Mailbox Greetings 59 Listening to Your Greetings 59 Receiving Pager Notification 60 What You Receive on Your Pager Cell Phone 60 Managing Distribution Groups 61 Creating a New Group 61 Editing or Modifying a Group 62 Listing All Group Members 62 Adding a Member to the Group 62 Deleting a Group Member 63 ...

Page 9: ...essages 74 Returning to the Auto Attendant or Operator 74 Zeroing Out to a Custom Operator 75 Replaying a Message 76 Saving a Message 76 Skipping to the Next Message 76 Deleting a Message 76 Forwarding a Message to Another Mailbox 76 Replying to a Message 77 Dialing Back a Caller 77 Sending a Message Directly to an Extension 77 Personal Greetings 78 Recording Personalized Mailbox Greetings 78 List...

Page 10: ...ward 91 Rewind to the Beginning of a Message 91 Fast Forward to the End of a Message 91 Pause Play of a Message 91 Composing Messages before Sending 92 Compose and Send a Message 92 Marking a Message as Urgent 92 Changing Your Password 93 Skipping the Mail Menu to Hear Messages 93 Returning to the Auto Attendant or Operator 93 Zeroing Out to a Custom Operator 94 Replaying a Message 95 Saving a Mes...

Page 11: ...oup 100 Listing All Group Members 101 Adding a Member to a Group 101 Deleting a Group Member 101 Playing the Group Name 101 Changing the Group Name 102 Deleting a Group 102 Listening to a List of Distribution Groups 102 Exiting the Voice Mail System 103 6 Set Up Outlook for TAPI Using TAPI to Call from Outlook 105 Installing the TAPI Support Software 107 Configuring Windows for TAPI 112 Configurin...

Page 12: ... Chapter 2 contains an alphabetical summary of the VocalData telephone features Chapter 3 discusses voice mail features default menu Chapter 4 discusses voice mail features Option A menu Chapter 5 discusses voice mail features Option B menu Chapter 6 discusses setting up Outlook for TAPI Telephone Features Your analog telephone may have advanced features as part of the telephone Read the manual th...

Page 13: ...red Speakerphone Use If your analog telephone has speakerphone capabilities you may press the speakerphone button instead of picking up and replacing the handset Flash Button Some features will require you to flash the switchhook in order to get dialtone as part of a feature s activation If your telephone has a Flash button you may use the Flash button in place of flashing the switchhook to activa...

Page 14: ...ent However your system administrator may choose to use another digit for this function In that case substitute your activating digit for the default Operation of all features will be exactly the same NOTE The feature codes star codes listed in these procedures are the default values for your phone system at the time of installation They may be changed by your system administrator Any list of feat...

Page 15: ... up the handset and press 75 NOTE A voice prompt will lead you through the remaining steps 2 Press 1 to program set the Abbreviated Dial code 00 99 3 Press the digits of the Abbreviated Dial code to modify followed by or press to exit 4 Dial the phone number you want to assign to this Abbreviated Dial code followed by the sign or press to cancel The phone number you entered for this Abbreviated Di...

Page 16: ... feature rejects calls from callers who block the display of their caller ID information Enabling Anonymous Call Rejection 1 Pick up the handset and press 77 on the telephone keypad 2 Hang up On any subsequent incoming call that provides no caller ID the calling party gets a message that the party they are calling does not accept anonymous calls Disabling Anonymous Call Rejection 1 Pick up the han...

Page 17: ... external that receive the message when a call with that caller ID appears at your telephone Call Block is managed through a menu of commands activated by pressing digits on the keypad The menu commands are 1 Enable disable feature 2 Add last caller to blocked list 3 Add numbers to blocked list 4 List numbers to blocked list 5 Delete numbers from blocked list Enabling Disabling Call Block The T600...

Page 18: ... Press 3 to add telephone numbers to the list of numbers that will be blocked 3 Enter the number with no spaces dashes or special characters followed by the key 4 Press to save the entry or to exit without saving 5 Select a menu item or hang up Listing Blocked Numbers 1 Pick up the handset and press 60 or 80 on the telephone keypad A voice prompt tells you whether Call Block is enabled or disabled...

Page 19: ...ts the number you just entered 6 Press to save the entry delete it from your list or press to cancel the entry 7 Select a menu item or hang up 8 Press 2 to hear the list of numbers and have the option to delete them as you go through the list The voice prompt announces the list and the first number 9 Press until you find the number you wish to delete 10 Press 1 to delete the number to hear the nex...

Page 20: ... for external numbers to be accepted Be sure to include the access code for an outside line and the area code if necessary with the external number Up to 20 digits may be entered Enabling Call Forward All 1 Pick up the handset and press 72 on the telephone keypad If you do not have a previously configured forward number you will be instructed to enter a forwarding number and press If you previousl...

Page 21: ...calls arriving at your phone while it is busy to be forwarded to the number you enter Calls will not ring at your phone and will be sent to the number entered as the forward destination Calls forwarded to an external number 7 or 10 digits that are unanswered will roll over to voice mail if available at that number Calls forwarded to an internal number 4 digit extension that are unanswered will rol...

Page 22: ...forwarding number is dialed Call is answered by a person Explain your call have them hang up and then press to enable the forwarding number or to exit without enabling forwarding Call is not answered Prompt explains call not connected and asks you to press to enable the forwarding number or to exit without enabling forwarding Answering machine or voice mail answers Press to escape and then press t...

Page 23: ...rward No Answer 1 Pick up the handset 2 Press 78 on the telephone keypad If you do not have a previously configured forward number you will be instructed to enter a forwarding number and press If you previously configured a forwarding number you will be instructed to do one of the following Press 1 to enable forwarding Go to step 9 Press 2 to change the current forwarding number Go to step 3 3 Ent...

Page 24: ...e extension and see if the call is forwarded Disabling Call Forward No Answer 1 Pick up the handset 2 Press 79 3 Call forward no answer is disabled and the phone hangs up Call Forward Out of Service Call Forward Out of Service allows you to forward for your phone when it is out of service to the number you enter Calls will not ring at your phone and will be sent to the number you entered as the fo...

Page 25: ... forward calls to external numbers a prompt states the number is invalid and requests you enter a number 6 If you pressed return to step 3 or hang up 7 If you pressed you are offered the option to verify the forwarding number Press 1 to verify the number you entered Press 2 to enable the number Go to step 9 8 If you pressed 1 the forwarding number is dialed Call is answered by a person Explain you...

Page 26: ...ckup Group Call Pickup lets you answer another phone that is in your Call Pickup Group Both phones must be members of the same Call Pickup Group Your system administrator should tell you if you are in a pickup group and who the members are 1 Pick up the handset and press 06 on the telephone keypad 2 Begin speaking with the caller Call Return Using this feature dials the telephone number of the las...

Page 27: ...before you will be able to pick up the second incoming call Answering the Second Call To answer a second call without ending the current call flash the switchhook The first call is placed on hold and you will be connected to the new incoming call Switching Between Held Calls To switch between calls place the current call on Hold The first call is resumed If you hang up the handset the current call...

Page 28: ...nnected to each other while you add additional parties They may carry on a conversation with each other while you finish adding parties to the conference Even if the call initiator disconnects any of the other parties who have the conference feature can use it to add new parties To place a conference call on hold flash the switchhook and hang up The other parties can talk among themselves but they...

Page 29: ...Guest Phone To program a guest phone to act as your phone follow these steps 1 From the guest new phone dial 588 or the code provided by your system administrator You are prompted to enter the telephone number which you want that phone to be Presumably your original old phone number 2 Enter your complete 10 digit telephone number followed by the key You are prompted to enter a password The passwor...

Page 30: ...ore information The Do Not Disturb destination where incoming calls are sent can be changed by your system administrator Enabling Disabling Do Not Disturb The same star code is used to enable and disable Do Not Disturb since you are switching between the on and off mode for this feature 1 To enable or disable Do Not Disturb pick up the handset and press 04 on the telephone keypad 2 Hang up the han...

Page 31: ...more details on handling two calls at once see Switching Between Held Calls on page 16 Hold on Queuing This feature allows you to wait for a busy outgoing line to become available When you try to make an external call and all outgoing lines are unavailable you will hear a recorded announcement Hold for a line to become available When a line becomes available the system automatically dials the exte...

Page 32: ... both internal and external telephones by dialing the correct numbers and entering the required ID The default internal access number is 522 but your system may be different Check with your system administrator for the internal access number you should use If you need to join a Meet Me Conference from outside the system check with either the conference moderator the person who set up the conferenc...

Page 33: ...rence Please wait for the next participant If participants have already joined the conference You are now being connected to the conference If you are within 5 minutes before the start of the conference call Your conference will start in a few minutes please wait or call back later When you join the conference if you are the third or later conferee to join the system will play your recorded name a...

Page 34: ...dditional callers connected to the conference You are connected to the conference The conference reservation state changes from Active to Ends Soon You are the moderator and only caller connected to the conference You hear the Ends Soon announcement Another participant joins the conference You were listening to the First Caller announcement when silence was started You will be connected to the con...

Page 35: ...the conference Extending the Conference Duration Five minutes prior to the end of the call the system plays a message to the moderator that the conference will end in five minutes Instructions are provided to the moderator on how to extend the conference call if desired The conference call may be extended in increments of 5 minutes by pressing 6 for as long as needed or until the next scheduled co...

Page 36: ... invited to re join the conference by dialing the meet me conference number and entering the appropriate guest ID Muting a Conference Call The moderator of the meet me conference call can mute disable the ability to speak in the conference all parties in the meet me conference call The moderator also has the ability to un mute restore conversation The Mute function is toggled from the keypad by pr...

Page 37: ... you can ask to be recognized or respond to a moderator s question by raising and lowering your hand in a virtual manner Press 8 to raise your hand Press 9 to lower your hand Raising your hand can be used to ask for permission to speak when the conference has been muted It can also be used if the moderator wants to poll partiticpants and asks for a show of hands Scheduling a Meet Me Conference Sch...

Page 38: ...cluding the Moderator ID Guest ID and the dial in number Write down this information It should also be displayed across your display telephone 11 Do one of the following Press 1 to hear the information again or Press to return to the Meet Me Conference setup menu or Hang up Canceling a Meet Me Conference You may cancel a conference reservation at any time however conference reservations are frozen...

Page 39: ... at time with a duration of X minutes and X ports 5 Press the key to confirm you want to modify this reservation or press if this is the wrong reservation and return to the conference menu NOTE If this is not the meet me conference you want to modify press the key to return to the Meet Me Conference setup menu 6 Enter the two digit year of the conference followed by the key 7 Enter the two digit m...

Page 40: ...week and date time duration ports moderator ID and guest ID After the last conference listing the system informs you that there are no more conferences 4 The conference menu is played and you may make a selection or hang up MultiCall Park Call Pickup NOTE You can retrieve parked calls using any phone in the system 1 Pick up the handset 2 Dial the call ID number of the parked call you wish to retri...

Page 41: ...one It also allows you to find out the telephone number and IP address assigned to any telephone Using the Configurator you can also re assign your phone number to another telephone of a similar type usually for a temporary period at another location and then re assign the number to back your regular telephone set Assigning Your Phone Number to Your Phone When your phone is first installed you may...

Page 42: ...th the system administrator for the correct access codes if the default codes do not work Changing the Extension Number The extension number assigned to a phone may be changed using Phone Configurator To change the extension number dial 588 and follow the instructions NOTE The 588 access code is the default for the system and your access code may be different Check with the system administrator fo...

Page 43: ...ves the menu choices 2 Press 1 to enable Priority Call if it is disabled or to disable the feature if it is enabled 3 Hang up Adding Members to the Priority Call List 1 Pick up the handset and dial 61 A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices 2 Press 2 to add telephone numbers to the list of members who will trigger the priority ring 3 En...

Page 44: ...ice prompt provides options for deleting members including Press 1 if you know the number to delete see Step 3 Press 2 for a list of numbers see Step 8 Press 3 to delete all numbers see Step 13 Press to return to the Priority Call menu 3 Press 1 to remove a specific number You are prompted to enter the number to delete followed by the key 4 Enter the number with no spaces dashes or special charact...

Page 45: ...r recording their name in order to complete the call You will know who is calling and have four options for handling the call Access Codes Privacy Guard provides the ability to create two kinds of access codes that you can give to family members friends or business associates to allow them to identify themselves if they call and their caller ID is not available You decide who gets which code For p...

Page 46: ...hile the call is completed If an invalid access code is entered the caller will be prompted two more times to enter a valid access code If they do not enter a valid access in the allowed time the call is dropped Recording a Name If a caller presses 2 they are asked to record either their name or their company name and press the key After playing the beep the system will record up to 5 seconds When...

Page 47: ... you are not to be called again If you enter anything other than the available menu options you will be prompted two more times to enter a valid menu option If you do not select a valid option in the allowed time or if you hang up without making a choice the system plays the announcement that you are unavailable and disconnects the call Enabling Disabling Privacy Guard The T6000 system allows you ...

Page 48: ...p Managing the Selective Caller List Your 10 digit Selective Call List access codes are managed using the keypad on your telephone You can change the codes at any time and can listen to the numbers you have programmed You can delete numbers from the list which will end their ability to call you change the numbers or to remove an old or no longer used number so you can add new numbers Adding to the...

Page 49: ...the telephone keypad A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices 2 Press 6 to delete the numbers in the Selective Call List 3 Select from the available options If you know the phone number you wish to delete press 1 To hear a list of numbers to delete press 2 To delete all numbers press 3 To return to the main menu press the key 4 If you pr...

Page 50: ...our telephone Contact your system administrator for the DID number to call to make use of this feature Setting or Changing Remote Forwarding 1 Dial the DID number for Remote Access to Call Forwarding If calling from an internal business phone dial 9 first NOTE A voice prompt leads you through the remaining steps 2 Enter the complete phone number of your IP phone followed by the key 3 Enter the pho...

Page 51: ...ent asking them to wait while the called party is located and giving them the option to leave a voice mail For this feature to be available a Remote button must be provided on your IP phone by your service provider However the IP phone does not have to be in service for the Remote Phone feature to be operational NOTE If you dial 911 from the remote phone while it is in remote mode it will be playi...

Page 52: ... Caller ID you will know that it is an incoming remote call You can also set the number of seconds the phone will ring unanswered before the call is redirected to voice mail or other destination The Web Portal will only show the Remote Phone enabled status if the remote phone was activated from the Web Portal If the remote phone was enabled by dialing into the system from the remote phone the acti...

Page 53: ...ng the remote phone If it is not answered the Find Me function takes over and will try the next numbers in your Find Me list If you set up Remote Phone from the Web Portal and you do not answer so Find Me takes over then Remote Phone mode will remain enabled and the next call coming in will also ring the remote phone If you set up Remote Phone using the direct inward dial number then when you do n...

Page 54: ...ng Destination Number 1 Pick up the handset and press 63 or 83 A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices 2 Press 2 to enter the forwarding number destination for forwarded calls 3 Enter the forwarding number followed by the key 4 Press to save the entry add it to your list or press to cancel the entry 5 Select another menu item o...

Page 55: ...t number the system will scroll through the list of member numbers starting over with the first number after the last number is spoken 4 Repeat the previous two steps until you have heard as many of the numbers as you want 5 Press to return to the Selective Call Forward menu when you are finished listening to member numbers 6 Select another menu item or hang up Deleting Forwarded Phone Numbers 1 P...

Page 56: ... number or to return to the Selective Call Forward menu 12 Repeat the previous three steps until you have found and deleted as many of the numbers as you want 13 Press to return to the Selective Call Forward menu or hang up 14 Press 3 to immediately delete all member numbers The voice prompt announces that all phone numbers have been removed from the list and you are returned to the Selective Call...

Page 57: ...hone User Guide 620 05600190 5 If the called party does not answer you can do one of the following Flash the switchhook to cancel the transfer and return to the holding party or Hang up and let the call transfer to the called party s voice mail ...

Page 58: ...in your mailbox to transfer to your main number or operator The voice mail system also provides both personal and group distribution lists which let you send a voice mail to a defined group of people as easily as sending a voice mail to a single user Combining the ability to compose a voice mail message before sending it with a distribution list you can easily create and send a voice mail message ...

Page 59: ...ist on page 49 8 Manage custom operator number Not supported for stand alone mailboxes for options see Voice Mail Custom Operator Zero Out List on page 50 star Exit the voice mail system Table 2 Voicemail Message Controls Feature Before Mail Message After Mail Message During Mail Message Rewind NA NA 7 Rewind to beginning NA NA 77 Next message 8 8 Forward message 6 6 6 Reply message 2 2 2 Dial Bac...

Page 60: ...ess Code Function 1 Hear a list of all distribution groups 2 Edit a distribution group 1 list of members 2 add a member 3 delete a member 4 hear the group name 5 change the name return to the previous menu 3 Create a distribution group 4 Delete a distribution group star Return to main voice mail menu Table 5 Voice Mail Compose List Access Code Function 1 Send message 2 Change message re record 3 R...

Page 61: ...can access your voice mailbox from several different sources Your phone Any other internal phone Any touchtone phone outside your office The email program on your PC password required from your phone 1 Dial 09 to access your voice mail 2 Enter your password if required Table 6 Voice Mail Message Options List Access Code Function 1 Marks message as Urgent 2 Marks message as Private 3 Requests Retur...

Page 62: ...assword followed by the key NOTE If you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail system 4 Press the corresponding digit on your phone to select the desired voice mail function from a...

Page 63: ...ed to enter your password 5 Enter your numeric password followed by the key NOTE If you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail system To select the desired option press the corresp...

Page 64: ...ay Also remember to check the volume level on your speakers before playing any voice mail messages 6 Close the media player when you are finished listing to voice mails Using Controls While Playing Messages The system provides you with the following message control options Rewind Fast Forward While listening to a message follow these steps Press 7 to skip back in 5 second increments Press 9 to ski...

Page 65: ... to change Press 3 to review your message is played back to you Press 4 to set message options Press to return to the voice mail main menu 7 Press a number to act on your message If you pressed 1 your message is sent and voice mail disconnects If you pressed 2 your are returned to the prompt to record your message Record again and follow the prompts If you pressed 3 your message is played back to ...

Page 66: ...m 2 Press 3 to change your password 3 Enter your new password by pressing numbers on the keypad followed by 4 Enter your new password again A prompt will tell you if you have successfully changed your password NOTE If you have messages in your voice mail box but you want to skip them and change your password press to get the main menu then follow the above steps Otherwise listen to your messages a...

Page 67: ...tor is not available you will hear a message to that effect 4 Do one of the following Press 1 to change your custom operator number see step 5 Press 2 to restore the default custom operator see step 6 Press to return to the voice mail main menu see step 7 5 If you pressed 1 enter your custom operator number press and listen to the confirmation announcement 6 If you pressed 2 listen to the announce...

Page 68: ...ail message the message is deleted but the caller ID and message received information date time etc remains in the inbox listing until you exit voice mail Forwarding a Message to Another Mailbox To forward a voice mail message to another mailbox follow these steps 1 Press 6 NOTE You hear a prompt to enter the number of the person s to whom you want to forward the message 2 Enter the phone number a...

Page 69: ...our message Your voice mail system gives you the following options Press 1 to send reply Press 2 to change reply Press 3 to review reply Press 9 to mark urgent and reply Press to cancel the reply and re record You hear the message options again Dialing Back a Caller To dial a caller who left a message if Caller ID information is available Press 3 Sending a Message Directly to an Extension You can ...

Page 70: ...you leave messages for other users they will hear your name instead of your extension Replace your personal greetings with the default greetings TIP When you create your greeting be sure to tell the caller they can dial zero 0 to reach either the automated attendant or the person you have programmed to answer zero out calls Recording Personalized Mailbox Greetings To record a personalized greeting...

Page 71: ... be alerted Each time you receive any voice message Only when you receive a message marked as urgent What You Receive on Your Pager Cell Phone Numeric You receive the numbers you entered in the Pager Info box when you set up the pager option with the system administrator The number could be a code that means something to you Voice when you answer the page voice mail plays a welcome announcement fo...

Page 72: ...ers By default corporate group number 10 in each customer partition is named Everyone includes all mailboxes within a company and is available to all users The Everyone group is updated whenever a mailbox assigned to the customer partition is added or deleted The following options are available when you access the distribution groups menu item List all distribution groups Create a group Edit a gro...

Page 73: ... Press a number to select an option from the edit menu List all members press 1 Add a member press 2 Delete a member press 3 Play the group name press 4 Change the name press 5 Go back to the previous menu press NOTE If the group does not exist the user will hear The group number xx does not exist Please try again NOTE To edit group corporate or company distribution lists you must be in the mailbo...

Page 74: ...y to delete the user or key to cancel If you press and the member exists you will hear The member has been successfully deleted from this group If you press and the member does not exist you will hear The member does not exist in this group please try again If you press you will be asked to reenter the extension number to delete Playing the Group Name After accessing the voice mail system if you p...

Page 75: ... To delete group corporate or company distribution lists you must be in the mailbox for your company s main number Listening to a List of Distribution Groups 1 Access the voice mail system 2 Press 6 for distribution groups 3 Press 1 to list all your groups 4 Listen to the playback of your groups as follows the number of groups the group number the group name If there is no recording for the group ...

Page 76: ...an press 0 while they are in your mailbox to transfer to your main number or operator The voice mail system also provides both personal and group distribution lists which let you send a voice mail to a defined group of people as easily as sending a voice mail to a single user Combining the ability to compose a voice mail message before sending it with a distribution list you can easily create and ...

Page 77: ... Play Control Keys star When pressed while sender date and time information message header is playing returns to Alternate Voice Mail Top Menu When pressed while message is playing returns to message header When pressed while message header is playing goes to directly to the message When pressed while message is playing goes to Message Handling Control Menu 1 Rewind 11 Rewind to the beginning 2 Pa...

Page 78: ... NA Main Menu NA Return to message header NA NA Message Handling Menu NA NA Table 10 Voice Mail Message Controls Feature Before Mail Message After Mail Message During Mail Message Return to Envelope NA NA star Return to Previous Menu star star NA Skip Envelope NA NA Go to Next Message NA NA Rewind NA NA 1 Rewind to the beginning NA NA 11 Pause Resume NA NA 2 Fast Forward NA NA 3 Fast Forward to th...

Page 79: ...cess Code Function 1 Hear a list of all distribution groups 2 Edit a distribution group 1 list of members 2 add a member 3 delete a member 4 hear the group name 5 change the name return to the previous menu 3 Create a distribution group 4 Delete a distribution group star Return to main voice mail menu Table 13 Voice Mail Compose List Access Code Function 1 Send message 2 Change message re record 3...

Page 80: ...an access your voice mailbox from several different sources Your phone Any other internal phone Any touchtone phone outside your office The email program on your PC password required from your phone 1 Dial 09 to access your voice mail 2 Enter your password if required Table 14 Voice Mail Message Options List Access Code Function 1 Marks message as Urgent 2 Marks message as Private 3 Requests Retur...

Page 81: ...password followed by the key NOTE If you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail system 4 Press the corresponding digit on your phone to select the desired voice mail function from ...

Page 82: ...ted to enter your password 5 Enter your numeric password followed by the key NOTE If you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail system To select the desired option press the corres...

Page 83: ...lay Also remember to check the volume level on your speakers before playing any voice mail messages 6 Close the media player when you are finished listing to voice mails Using Controls While Playing Messages The system provides you with the following message control options Rewind Fast Forward While listening to a message follow these steps Press 1 to skip back in 5 second increments Press 3 to sk...

Page 84: ...Press 1 to send Press 2 to change Press 3 to review your message is played back to you Press 4 to set message options 7 Press a number to act on your message If you pressed 1 your message is sent and voice mail disconnects If you pressed 2 your are returned to the prompt to record your message Record again and follow the prompts If you pressed 3 your message is played back to you and you are then ...

Page 85: ...em 2 Press 7 to change your password 3 Enter your new password by pressing numbers on the keypad followed by 4 Enter your new password again A prompt will tell you if you have successfully changed your password NOTE If you have messages in your voice mail box but you want to skip them and change your password press to get the main menu then follow the above steps Otherwise listen to your messages ...

Page 86: ...tor is not available you will hear a message to that effect 4 Do one of the following Press 1 to change your custom operator number see step 5 Press 2 to restore the default custom operator see step 6 Press to return to the voice mail main menu see step 7 5 If you pressed 1 enter your custom operator number press and listen to the confirmation announcement 6 If you pressed 2 listen to the announce...

Page 87: ...il message press 7 NOTE When you delete a voice mail message the message is deleted but the caller ID and message received information date time etc remains in the inbox listing until you exit voice mail Forwarding a Message to Another Mailbox To forward a voice mail message to another mailbox follow these steps 1 Press 6 NOTE You hear a prompt to enter the number of the person s to whom you want ...

Page 88: ...ou receive 1 Press 2 to reply to the message You hear a prompt to record your reply 2 Record your reply message 3 Press to accept your message Your voice mail system gives you the following options Press 1 to send reply Press 2 to change reply Press 3 to review reply Press 9 to mark urgent and reply Press to cancel the reply and re record You hear the message options again Dialing Back a Caller To...

Page 89: ...ed on your telephone when you are talking on the phone the Busy greeting Additional features include the ability to Record your name so that when you leave messages for other users they will hear your name instead of your extension Replace your personal greetings with the default greetings TIP When you create your greeting be sure to tell the caller they can dial zero 0 to reach either the automat...

Page 90: ... keypad phone digits 1 0 and Cell phones support voice streaming Some cell phone models can receive text only e mails E mail pagers can accept text only e mail messages You may choose to be alerted Each time you receive any voice message Only when you receive a message marked as urgent What You Receive on Your Pager Cell Phone Numeric You receive the numbers you entered in the Pager Info box when ...

Page 91: ...porate groups can be created Corporate customer distribution lists are created by an administrator or a user with access to a customer s main number voice mail box and are available for use by all of a customer s users By default corporate group number 10 in each customer partition is named Everyone includes all mailboxes within a company and is available to all users The Everyone group is updated...

Page 92: ...in number Editing or Modifying a Group 1 Access the voice mail system 2 Press 6 for distribution groups 3 Press 2 to edit a group 4 Enter the number of the group to be edited 5 Press a number to select an option from the edit menu List all members press 1 Add a member press 2 Delete a member press 3 Play the group name press 4 Change the name press 5 Go back to the previous menu press NOTE If the ...

Page 93: ...e extension number of the member you wish to delete 2 Press the sign The extension number you entered is played back to you for confirmation 3 Press the key to delete the user or key to cancel If you press and the member exists you will hear The member has been successfully deleted from this group If you press and the member does not exist you will hear The member does not exist in this group plea...

Page 94: ...cel the delete process and return to the distribution group menu NOTE To delete group corporate or company distribution lists you must be in the mailbox for your company s main number Listening to a List of Distribution Groups 1 Access the voice mail system 2 Press 6 for distribution groups 3 Press 1 to list all your groups 4 Listen to the playback of your groups as follows the number of groups th...

Page 95: ...84 Voice Mail Features Option A Menu Business Analog Telephone User Guide 620 05600190 ...

Page 96: ...our main number or operator The voice mail system also provides both personal and group distribution lists which let you send a voice mail to a defined group of people as easily as sending a voice mail to a single user Combining the ability to compose a voice mail message before sending it with a distribution list you can easily create and send a voice mail message to multiple users or lists NOTE ...

Page 97: ... Forward NA NA 4 Fast Forward to end NA NA 44 Next 5 5 5 Save 7 7 7 Pause Unpause Play NA NA Replay 8 8 NA Forward 13 13 13 Call Back Originator 14 14 14 Reply 17 17 17 Main Menu NA Table 18 Voice Mail Personal Greeting List Access Code Record Play 1 No Answer greeting No Answer greeting 2 Do Not Disturb greeting Do Not Disturb greeting 3 Busy greeting Busy greeting 4 Replace with default greeting...

Page 98: ...f members 2 add a member 3 delete a member 4 hear the group name 5 change the name return to the previous menu 3 Create a distribution group 4 Delete a distribution group star Return to main voice mail menu Table 20 Voice Mail Compose List Access Code Function 1 Send message 2 Change message re record 3 Review message listen to recorded message Set message options for options see Voice Mail Messag...

Page 99: ...cess your voice mailbox from several different sources Your phone Table 21 Voice Mail Message Options List Access Code Function 1 Requests Return Receipt you are notified recipient as accessed the message and sends the message 4 Marks message as Private and sends the message 6 Marks message as Urgent and sends the message Sends the message without any options Table 22 Voice Mail Custom Operator Ze...

Page 100: ... number 2 Enter your extension number You are prompted to enter your password 3 Enter your numeric password followed by the key NOTE If you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail s...

Page 101: ...ted to enter your password 5 Enter your numeric password followed by the key NOTE If you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail system To select the desired option press the corres...

Page 102: ...play Also remember to check the volume level on your speakers before playing any voice mail messages 6 Close the media player when you are finished listing to voice mails Using Controls While Playing Messages The system provides you with the following message control options Rewind Fast Forward While listening to a message follow these steps Press 2 to skip back in 5 second increments Press 4 to s...

Page 103: ...ne of the following Press 1 to send Press 2 to change Press 3 to review your message is played back to you Press to set message options 7 Press a number to act on your message If you pressed 1 your message is sent and voice mail disconnects If you pressed 2 your are returned to the prompt to record your message Record again and follow the prompts If you pressed 3 your message is played back to you...

Page 104: ...y pressing numbers on the keypad followed by 5 Enter your new password again A prompt will tell you if you have successfully changed your password NOTE If you have messages in your voice mail box but you want to skip them and change your password press to get the main menu then follow the above steps Otherwise listen to your messages and then follow the above steps Skipping the Mail Menu to Hear M...

Page 105: ... NOTE If a custom operator is not available you will hear a message to that effect 5 Do one of the following Press 1 to change your custom operator number see step 6 Press 2 to restore the default custom operator see step 7 Press to return to the voice mail main menu see step 8 6 If you pressed 1 enter your custom operator number press and listen to the confirmation announcement 7 If you pressed 2...

Page 106: ...ived information date time etc remains in the inbox listing until you exit voice mail Forwarding a Message to Another Mailbox To forward a voice mail message to another mailbox follow these steps 1 Press 13 NOTE You hear a prompt to enter the number of the person s to whom you want to forward the message 2 Enter the phone number and then either press to enter another number or press if this is the...

Page 107: ...r voice mail system gives you the following options Press 1 to send reply Press 2 to change reply Press 3 to review reply Press 9 to mark urgent and reply Press to cancel the reply and re record You hear the message options again Dialing Back a Caller To dial a caller who left a message if Caller ID information is available Press 14 Sending a Message Directly to an Extension You can send a voice m...

Page 108: ... leave messages for other users they will hear your name instead of your extension Replace your personal greetings with the default greetings TIP When you create your greeting be sure to tell the caller they can dial zero 0 to reach either the automated attendant or the person you have programmed to answer zero out calls Recording Personalized Mailbox Greetings To record a personalized greeting 1 ...

Page 109: ...essage You must set this service up with your system administrator Mobile devices support different types of alerts Basic numeric pages accept only keypad phone digits 1 0 and Cell phones support voice streaming Some cell phone models can receive text only e mails E mail pagers can accept text only e mail messages You may choose to be alerted Each time you receive any voice message Only when you r...

Page 110: ...ate at time Managing Distribution Groups Voice messaging distribution groups can be created as either personal or corporate groups Up to 20 personal groups can be created by individuals for their own use while up to 70 corporate groups can be created Corporate customer distribution lists are created by an administrator or a user with access to a customer s main number voice mail box and are availa...

Page 111: ...e edit menu to add members To create a group with no members follow the previous steps with one exception When prompted to enter members just press the key NOTE To create group corporate or company distribution lists you must be in the mailbox for your company s main number Editing or Modifying a Group 1 Access the voice mail system 2 Press 16 for Mailbox Options 3 Press 6 for distribution groups ...

Page 112: ...the member already exists you will hear The member already exists in this group please try again If you press you will be asked to reenter the extension number to add Deleting a Group Member If you pressed 3 to delete a distribution group member do the following 1 After the prompt enter the extension number of the member you wish to delete 2 Press the sign The extension number you entered is playe...

Page 113: ... of the group to be deleted 6 Press to confirm this is the correct group or to reject the group If you entered the wrong group number and pressed you will be prompted for the number of the group to delete Enter a different group number or press again to return to the distribution group menu 7 Press to finish the delete or press to cancel the delete process and return to the distribution group menu...

Page 114: ...one the total number of members in the group While reviewing the list of groups you can skip to the next group by pressing or clicking the button NOTE To list all group corporate or company distribution lists you must be in the mailbox for your company s main number Exiting the Voice Mail System To exit the voice mail system simply hang up ...

Page 115: ...104 Voice Mail Features Option B Menu Business Analog Telephone User Guide 620 05600190 ...

Page 116: ...nabled applications Using TAPI to Call from Outlook Once you have configured Outlook or another TAPI enabled program to dial using the system you can place calls through your telephone from the application You must be connected to the same network that your phone is connected to for TAPI enabled dialing to work with your phone This example uses Outlook but other TAPI enabled programs will be simil...

Page 117: ...cannot call four digit extensions from Outlook A complete 7 or 10 digit phone number must be used TIP Always check to be sure you have the correct number selected before starting a call If you have multiple phone numbers entered for the person you are calling you must use the drop down list to select the number to call 6 The speaker on your telephone should be activated and you should hear ringing...

Page 118: ... to the physical phone from the computer under Outlook and TAPI 8 End the call by hanging up the handset pressing the speaker button or clicking the Close button or icon in the New Call dialog box Installing the TAPI Support Software To install and set up the TAPI 2 1 compliant software use the following steps 1 Start Web Portal 2 Click the Options tab 3 Click the PC Integration tab 4 Click Instal...

Page 119: ...phone User Guide 620 05600190 6 Choose where to save the TAPI EXE file and click Save This example saves it to the desktop so that it is easy to find 7 Find the TAPI EXE file shown here on the PC desktop and double click it to run the install program ...

Page 120: ...er Guide Set Up Outlook for TAPI 109 620 05600190 8 Depending on the PC s operating system and security settings a security warning window may be displayed as part of the install Click Run to install or Cancel to not install TAPI ...

Page 121: ...110 Set Up Outlook for TAPI Business Analog Telephone User Guide 620 05600190 9 Click Next in the Welcome dialog box to install the TAPI program 10 Click Next to start the installation ...

Page 122: ...k Cancel or the close icon when the dialog box appears You will be returning to this dialog box after completing two steps 12 When the dialog box appears while the Installing dialog box continues to run do the following a Enter the IP addresses provided by your system administrator in the Server IP Address 1 and 2 fields b Click Add to add your telephone number the one that will be used with the T...

Page 123: ...ing the TAPI Service Provider Windows must be configured correctly to be able to use the proper line get an outside line and dial correctly General Information The following notes apply to all TAPI enabled programs The program must be set to use Tekelec T6000 Telephone Service Provider that must be installed on your PC The access codes required for outside calls usually 9 or 8 must be configured I...

Page 124: ...Business Analog Telephone User Guide Set Up Outlook for TAPI 113 620 05600190 2 Double click Phone and Modem Options circled 3 Click Edit circled in the Phone and Modem Options dialog box ...

Page 125: ...he General tab if not selected and do the following a Enter a Location name if desired boxed b Make sure the Country Region and Area Code information match your location and area code see arrows c Set the outside access digits in the Dialing Rules section to the digit that must be dialed to make an outside call circled ...

Page 126: ...Business Analog Telephone User Guide Set Up Outlook for TAPI 115 620 05600190 5 Click Apply ...

Page 127: ... for any device or application the previously entered information will be displayed 7 Enter the three digit area code in the Area Code field for each area code where you have special rules that need to apply such as dialing all 10 digits within your area code or having multiple area codes that are not long distance by filling in the necessary information in the New Edit Area Code Rule dialog box N...

Page 128: ...a code is checked 8 Click Apply when the information is correctly set and do one of the following Click New to add another area code to the list Highlight another existing entry and click Edit to make changes Click Calling Card if you use a calling card for calls select the type of calling card you use and fill in the appropriate fields NOTE If you need additional information about using Calling C...

Page 129: ...lick the Advanced tab to see the list of available telephone providers 11 If you completed the T6000 setup as part of the TAPI install from Web Portal you should see the Tekelec T6000 Telephony Service Provider circled and can skip to the next section Configuring Outlook to Use TAPI ...

Page 130: ...d to open the Add Provider dialog box 13 Select Tekelec T6000 Telephony Service Provider and click Add 14 When the Tekelec dialog box appears do the following a Enter the IP addresses provided by your system administrator in the Server IP Address 1 and 2 fields b Click Add to add your telephone number the one that will be used with the TAPI enabled program such as Outlook ...

Page 131: ... the TAPI enabled program must be configured to use the line for dialing For information on configuring the program to use the telephone line for dialing go to the next section Configuring Outlook to Use TAPI Configuring Outlook to Use TAPI To configure Outlook or another TAPI enabled program to dial using the system use the following steps 1 If not already running start Outlook or the TAPI enable...

Page 132: ... Call Contact on the menu circled in the previous screen to open the New Call dialog box 5 Click Dialing Options to open the Dialing Options dialog box 6 Click on the drop down menu in the Connect using line field and scroll down any entries until you find your telephone number circled ...

Page 133: ...uide 620 05600190 7 Select your telephone number and click OK to return to the New Call dialog box 8 You may call this contact or close the New Call dialog box Outlook or your TAPI enabled application is now configured to place calls using your telephone number ...

Page 134: ...2 Option A Menu 82 Option B Menu 101 Anonymous Call Rejection 5 Disable 5 Enable 5 Answering a Second Call 1 Authorization Code Calling 5 Auto Attendant Returning to Default Menu 55 Option A Menu 74 Option B Menu 93 B Basic Phone Features Answer a Second Call 1 Dial Tones 17 Feature Activation Digit 3 Making External Calls 2 Ringer Patterns 17 Blind Transfer 6 C Call Answering 1 Call Block Add Mem...

Page 135: ... 76 Option B Menu 95 Deleting Voice Mail Distribution Group Default Menu 64 Option A Menu 83 Option B Menu 102 Dial Tones 17 Dialing Back a Caller Default Menu 58 Option A Menu 77 Option B Menu 96 Direct Extension Assignment 18 Programming a Phone 18 Re establishing Guest Phone 18 Re establishing Old Phone 18 Directed Call Pickup 15 Disable Call Forward All Calls 10 Distinctive Ring 18 Distributio...

Page 136: ...euing 20 How to Answer a Second Call 16 Mark a Message as Urgent Default Menu 55 Option A Menu 74 Option B Menu 92 Reply to a Message Default Menu 58 Option A Menu 77 Option B Menu 96 Suspend Call Waiting 16 Use Controls While Playing Messages Default Menu 53 Option A Menu 72 Option B Menu 91 Hunt Groups 20 I Installing TAPI 107 Intercom Calls Receive Only 20 Internal Dial Tone 17 Internal Ring 18...

Page 137: ... 63 Option A Menu 82 Option B Menu 101 List Members Default Menu 62 Option A Menu 81 Option B Menu 101 Option A Menu 81 Option B Menu 100 Play Name Default Menu 63 Option A Menu 82 Option B Menu 101 Moving Your Telephone 2 Multi Call Park 29 Music on Hold 29 O Operator Returning to Default Menu 55 Option A Menu 74 Option B Menu 93 Zero Out to Default Menu 56 Option A Menu 75 Option B Menu 94 Outlo...

Page 138: ...s 43 Delete Forwarded Numbers 44 Disable 43 Enable 43 Enter Forward Number 43 Identify Forwarding Destination Number 43 List Forwarded Numbers 44 Sending a Voice Mail Message Directly to an Extension Default Menu 58 Option A Menu 77 Option B Menu 96 Set Up Oulook for TAPI Configuring Windows for TAPI Setting Up TAPI 112 Installing TAPI 107 Using TAPI to Call from Outlook 105 Set Up Outlook for TAP...

Page 139: ... Return 15 Call Trace 15 Call Waiting 16 Answering the Second Call 16 Suspending 16 Switch Between Calls 16 Caller ID Block 16 Conference 17 Tips 17 Direct Extension Assignment 18 Programming a Phone 18 Re establishing Guest Phone 18 Re establishing Old Phone 18 Directed Call Pickup 15 Do Not Disturb 19 Enabling Disabling 19 Tips 19 Group Call Pickup 15 Group Speed Dial 19 Hold 20 Hold on Queuing ...

Page 140: ... End of a Voice Mail Default Menu 53 Option A Menu 72 Option B Menu 91 Marking a Message as Urgent Default Menu 55 Option A Menu 74 Option B Menu 92 Pause Play of a Message Default Menu 53 Option A Menu 72 Option B Menu 91 Replying to a Message Default Menu 58 Option A Menu 77 Option B Menu 96 Rewind to the Beginning of a Message Default Menu 53 Option A Menu 72 Option B Menu 91 Rewind Fast Forwar...

Page 141: ...Greetings Default Menu 59 Option A Menu 78 Option B Menu 97 Receiving Pager Notification Default Menu 60 Option A Menu 79 Option B Menu 98 Recording a Personalized Mailbox Greeting Default Menu 59 Option A Menu 78 Option B Menu 97 Replaying a Message Default Menu 57 Option A Menu 76 Option B Menu 95 Returning to Auto Attendant Default Menu 55 Option A Menu 74 Option B Menu 93 Returning to Operator...

Page 142: ...Index I ix Z Zero Out to Operator Default Menu 56 Option A Menu 75 Option B Menu 94 ...

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