Troubleshooting
Troubleshooting
How to Clear or Sanitize a Non-Functional Instrument
If your instrument is not functioning, proceed as follows. Refer to your
organization’s policies regarding storage or disposal of any removed items.
For removal instructions, refer to the
TLA5000 Series Tektronix Logic Analyzer
Service Manual,
Tektronix part number 071-1305-00, available on the Tektronix
Web site at www.tektronix.com/manuals.
After removal of a board, refer to your company’s internal policies regarding
handling or disposal of the board.
Internal Hard Disk Drive
Remove the Internal Hard Disk Drive and return the product to Tektronix. A
new drive will be installed, and the instrument will be repaired and adjusted as
necessary.
CD-RW/DVD ROM Drive
Remove all CDs and DVDs before you return the instrument to Tektronix for
repair.
If the CD drive is not functional and you are unable to eject a disc, you might
need to remove the CD drive assembly.
USB Flash Drive
Remove the USB
fl
ash drive before you return the instrument to Tektronix for
repair.
After removal of the USB
fl
ash drive, refer to your company’s internal policies
regarding handling or disposal of the
fl
ash drive.
Charges
Replacement of any missing hardware will be charged according to the rate at
the time of replacement.
How to Recover from Clearing or Removing the Instrument’s Memory
If the hard drive has been scrubbed, you can reinstall the operating system using
the Image CD that came with the Logic Analyzer. This returns the Logic Analyzer
hard drive to the initial factory shipped state.
6
TLA5000B Series Logic Analyzer Declassi
fi
cation and Security