Telecom Commander HX, User Manual

Page 1: ... combines the best features of the existing Commander range with exciting new facilities Please read this User Guide carefully It provides detailed step by step instructions for operating the Telecom Commander HX 308 616 1224 Systems As a support to this User Guide a Quick Reference Card has been provided separately with each keystation ...

Page 2: ... Repeat Dialling 4 3 Speed Dialling 4 4 Speed Dial Keys 4 5 PABX Access 4 7 5 Holding and Transferring Calls Holding Calls 5 2 Outside Calls 5 2 Intercom Calls 5 4 Transferring Calls 5 5 Transfer to a Busy Station 5 6 Transfer with Page 5 7 Direct Transfer HX308 Only 5 8 Recall from Transfer 5 8 6 Paging and Conference Calls Paging Calls 6 2 Conference Calls 6 3 Internal Conference 6 3 External Co...

Page 3: ...iting 7 I8 Microphone Mute 7 I9 6 Statron 21 Date and Time _ 8 2 Night Service _ _ 8 3 Storing Common Speed Dial Numbers _ _ _ 8 4 9 General Information Care OfYour Commander _ _ _ _ __ _ _ 9 2 Serke Problems _ __ _ _ 9 2 Power Failure _ _ _ _ __ __ _ 9 2 Other Difficulties _ _ __ __ _ 9 3 ...

Page 4: ...1 Getting to Know Your Commande ...

Page 5: ...ctmns 11 PAGE 3 MUTE Uced to accecs the pqmg faabt Enables and dlsablo the stat on nucrophonc 12 4 Al and VI CALL HACK Pro lder an automatic call back u hen bus statmns or lmes become free lncrcaser or dccrcssrc the hand et loudspeaker and rmgmg olume 13 PICK UP 5 SPKK 14 DIVERT Enables or d wbler the handsfree Uqed to tcmporanl transfer mode ncomq calls to another stat on 6 WV 15 CONF Used to ret...

Page 6: ...m Commander HX308 kcystations are assigned the following functions Keys 1 to 3 Outside line keys 1 to 3 Key 4 Fax kev Keys 5 to 12 Direct Station Select DSS keys 1 to 8 Keys 13 to 24 Personal Speed Dial keys 1 to 12 Keys 25 to 30 Preset function keys 1 to 6 CommanderHX Gelimo to Know Your Commander Commander HX616 Selection Key Assignment for the HX616 Keystation IL031 The selection keys on the Te...

Page 7: ... are dual function keys the DSS facility can be programmed to access any station Selection keys 25 to 30 are programmable as either DSS keys or Function keys The following codes are used during programming 11 Memory Speed Dial 12 Page 13 Call back 14 Pick up 15 Divert 16 Conference 2 1 to 44 DSS keys for stations 2 1 to 44 To Assign a Station to a DSS Key l Press the key l Enter the Command 1 PROG...

Page 8: ...mander Handstree and Off hook Operation The Commander HX keystations have a built in loudspeaker and an additional microphone that enables the keystation to be used in either Off hook mode or Handsfree mode In the Off hook mode the handset is used and the loudspeaker is turned off In the Handsfree mode the handset is left On hook and the SPKR key is used to activate the station Progress of the cal...

Page 9: ...tation in Handsfree mode and connects you to the desired station Page I 10 issue 2 Commander HX Getting to Know Your Commander line Keys Each outside line has a dedicated LINE key which provides single button access to that line Each LINE key has an associated two colour LED that shows the status of that line Colour Off Red Red Green Green Green Attribute Steady Flashing Steady Slow Flashing Fast ...

Page 10: ...F 18 l STN No HF Hook flash IC Hook flash will not be recognised on an outside line call for up to10 seconds after the last digit has been sent R The range of codes in this table is indicative only Any keystation operation described in this user guide that has a dial code associated can bc pcrformcd from an SLT Commander HX Audible Signals Getting to Know Your Commander Signal Meaning Normal ring ...

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Page 13: ...ss the PICKUP key OR Dial 11 m After the call button is pressed on the Door Station Music On Hold is heard at the Door Station for up to 5 seconds If the call is not answered during this period the call is cancelled The display on the HX308 indicates DOOR only Door Unlock HX308 only If an electronic door lock has been connected it can be operated from your station WhileYou are Connected to the Doo...

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Page 15: ... Lift the handset ISTN25 II The called station will not ring until you lift the handset If you do not lift the handset within IO seconds the Call back is cancelled Page 3 2 issue 2 Cormmder HX Gettma to Know Your Commander Outside Calls To Make an Outside Call l Lift the handset I I l Dial 0 and listen for dial tone LINE82 1 l Dial the required number ILINEW2 8183888 1 OR l Lift the handset l Pres...

Page 16: ...is feature can be used to monitor activity in the vicinity of the Door Station To ensure that no sound is sent from your keystation use the MUTE key Door Station on the Commander HX308 To Make a Door Station Call l Lift the handset l Dial 193 DOOR 1 Door Stations on the Commander HX616 1224 To Make a Door Station Call l Lift the handset l Dial 193 l Dial the Door Station number 0 or 1 DOOR ID IDOO...

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Page 18: ... to 3 times at 30 seconds intervals During this waiting period the outside line that was selected is reserved for you and appears busy to all other stations However an incoming call on this line takes priority and the automatic redial vill be cancelled When Repeat Dialling is activated the REDI LZL LED flashes slowly To Set Repeat Dialling l Listen to Busy or Ring tone LINE82 8183888 l Press the R...

Page 19: ...8 I SPD13 1 R USC the HOLD kc to dclctc an entry Mon 11 J a n 89 43 1 When storing numbers the follo ving keys may also be used FLASH places a DTMF in the Speed Dial number places a DTMF in the Speed Dial number places a Timed Loop Break TLB in the Speed Dial number REDIAL places a pause in the Speed Dial number To Call a Speed Dial Number l Lift the handset I I l Press the MEMORY key SPEED DIRL 1...

Page 20: ...D key The stored numbw will be dialled R Selection keys I3 to 24 are dual function kevs M hen one of these key is pressed vithout selecting an Outside line it will fun on as a DSS key To Use SPD Keys with Automatic Line Selection l Lift the handset l Press the MEMORY key Hzar thz confirm on tonz l Press the SPD key 1 S P E E D D I R L I lLINE82 8183888 In outstdz 1Jnz Js automatJcal v szlutzd and ...

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Page 22: ...on to wait LINE82 1 Press the Hold key HOLD LINE82 Hear confirmation tone then internol dial tone The display 111 go blank after 2 seconds The Hold LED will be lit while the call is held The LINE key on your keystation will slowly flash green to indicate that this keystation is holding the call At all other keystations the LINE key will slowly flash red To Retrieve a Call from Common Hold l Press ...

Page 23: ...gnal will be given l The station will ring for 30 HOLD RECFlLL 2 5 seconds l Lift the handset 1 STN25 R If the call is not answered within the 30 seconds the held call will be cancelled Page 5 4 ksue 2 Commander HX Transferring Calls Gelting to Know Your Commander An outside call may be transferred to another station either with or without announcement If the call is transferred without announceme...

Page 24: ...hear a short burst of ringing and the display will show TRSF CALL BACK 2 1 Page5 6 Issue 2 Commandef HX Transfer with Page Geltmglo Know YourCommander ToTransfer a Call After a Paging Announcement l Ask the caller to wait lLINE02 J l Press the PAGE key PRIMING Z O N E 1 The incomq call IS automatically placed on Common Hold ondyour HOLD LED 111 glow Dial the required Zone number IPRGING ZONE I l M...

Page 25: ...43 OR Wait until the station answers announce the call and replace the handset To Return to the Call Without Completing theTransfer l Press the LINE key the caller is waiting on Recall from Transfer LINE 02 If the call was transferred without announcement and is not answered within a preset period usually 90 seconds the call will revert to the station that made the transfer To Answer a Recall From...

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Page 27: ...ard the paging call will not be successful This will happen if all the stations in a zone are busy If a station is busy the Paging call will not be heard over that station s speaker m SLTs cannot receive Paging calls CommanderHX Conference Calls Gelfrng lo Know Your Commander You can set up a Conference call with up to three people This can include one outside party and or one Single Line Telephon...

Page 28: ... 1 8 3 8 8 8 advise of conference call l Press the CONF key CONF I Confj rmation tone is heard and the outside party is placed on Hold l Call the internal party l Press the CONF key STN25 CONF I Confirmation tone is heard and the 2nd station is placed on Hold l Press the CONF key CoNF 62 25 27 All parties hear the intrusion tone The conference can now proceed Pages 4 ...

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Page 30: ...er GettmgtoKnow Your Commander You can set a reminder alarm to sound at a preset time There are two types of alarms available l The first alarm is used for a single occasion and is cancelled automatically after the alarm rings l The second type of alarm is used for a daily reminder and operates each day at the same time until it is changed Single Alarm To Set the Single Alarm l Press the TRANSIALA...

Page 31: ...ress the TRANS ALM key FLRRM l Dial 1 to cancel Single Alarm DR Y R L M i2 38 OR Dial 0 to cancel Daily Alarm The current Alarm xet time is dIsplayed l Press the Hold ke Illon J a n 89 43 1 The alarm IS cancelled the statjon returns to idle and the TRAh S ALM LED goex out Page 7 4 sue 2 Commander HX Background Music Genmg to Know Your Commander lf your system has access to music from an external s...

Page 32: ...C 02 07 93 10 24 33 02 OO OOl7 21 05 I N C 02 07 93 10 2554 02 00 01 43 28 06 OTG 02 07 93 10 21 19 06 00 08 27 27 092583696 07 OTG 02 07 93 10 31 03 03 00 02 22 24 11661 Column 1 Call Number The call records are numbered sequentially from 00 to 49 on each page Column 2 Class of Call CLASS The Class or type of call is show n as follows Incoming Call INC Outgoing Call OTG CommanderHX Genmgio Know Y...

Page 33: ... Dial 14 l Dial 0 l Press the key IKEY TONE I DISRBLED M o n 1 1 J a n 6 9 4 3 CommanderHX Geffmg lo Know Your Commander Decadic to Tone Diallinq When dialling out on a Decadic pulse line you can switch the station to tone DTMF dialling Th 1s a ows access to facilities such II as telephone banking computer services networks etc To Change From Decadic toTone Dialling l Call the required service Whe...

Page 34: ...fted To Cancel Divert All Calls l Press the lit DIVERT key ISET DIVERT and wait 2 seconds DIVERT 1xL 25 one second l Press HOLD IHON 11 J R N 89 43 1 Thz DJr LED pm out and Dtvert All Calls is cancdled Comnder HX Getlmg lo Know Your Commander Do Not Disturb l Press the IDO NOT DISTURB 1 DND FUNCTION key The DYD FUNCTIOS LED will glow rrhtk DSD Is set and callus 11 recztrz buy tom To Cancel Do Not ...

Page 35: ... l Press the FAX key ILINE02 1 l Replace the handset IHon 11 J a n 09 43 1 The FAX LED indicates the status of the facsimile machines as follows Page 7 12 Issue2 Commander HX Group listening Getting to Know Your Commander This facility enables the keystation speaker to be turned on while the handset is in use This allows both sides of a conversation to be heard over the loudspeaker To Activate Gro...

Page 36: ...com calls signalled by one of the following modes R i n g incoming intercom calls ring at the keystation until the call is answered Voice incoming intercom calls are signalled by a short burst of ringing then the keystation automatically enters Handsfree mode The caller s voice is heard through the loudspeaker and conversation can take place Handsfree If required you can lift the handset to change...

Page 37: ...ror tone is heard and the display shows NOT CONNECTED This line is then taken out of service and cannot be accessed by dialling 0 When the fault has been rectified and the line is successfully accessed by pressing the LINE key the system will return the line to service HX1224 Only If a non equipped LINE key is pressed the display shows LLINEII NOT EXIST 1 Manager Secretary Pairs When a station pro...

Page 38: ...Wait l Lift the handset I l Press MW STN25 A call IS made to the keystatlon that left the message The MW LED on each keystation only goes out when the call is answered To Cancel a Message Waiting on Your Station Without Calling Back l Press the lit MW key twice Itlon 11 Jan 89 43 m Single Line Telephones cannot receive messages and cannot leave messages at busy stations Page 7 78 Issue 2 Commander...

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Page 40: ...e minute of the hour 00 59j l Press the key Mon 1 1 Jan 09 43 Th y stm auromaticaI v updata all the dfspl v smiom Page 2 Issue2 CommderHX Night Service Gettmg to Know Your Conmnder The Night Senice function which is assigned by the installing technician allows the following programmable facilities to be changed for different parts of the day l The ring allocations for incoming outside line calls T...

Page 41: ...the I key 1 PROGRRM C O D E I l Press the MEMORY ke ISTN sm DIRL OR Dial 17 l Dial a Speed Dial numbz 20 to 99 l Dial the number to be stored and press the MEhlORY kev SPD36 l Enter the nest number to SPD37 be stored OR Press the ke to return to Idle mode Mon 1 1 Jan 89 43 Use the HOLD kev to erase an entry If required Common Speed Dial numbers 00 to 59 can be exempt from Access Barring Page 4 lwe...

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Page 43: ... Commander in any way interference with its sensitive electrical components could render it unsafe to use Service Problems Power Failure To prevent loss of service during a power failure l A customer supplied Battery Back up facility can be connected to maintain full system operation OR 4n optional facility of the system will automatically connect the first two or three outside lines to Single Lin...

Page 44: ...Revision History ...

Page 45: ...llocation HX 308 2 14 Wiring 2 l 3 Wire Allocation HX 1224 2 17 Wire Allocation HX 616 2 15 Class of Restriction l 20 Clock Display l 26 Conference l 20 Confidence Tone l 2 6 CPU Board 2 9 Index D Data Protection l 28 Data devices l 28 Data Line checking 2 3 1 Decadic to DTMF l 20 Divert All Calls l 26 Direct Station Selection 1 2 3 DIP Switch Setting 2 10 Door Station 1 15 2 23 programming 2 24 D...

Page 46: ...24 1 8 HX308 1 6 HX616 1 7 Installation 2 5 Main Board Component Location HX 1224 2 8 HX308 2 6 HX616 2 7 Maintenance Procedures 4 1 Manager Secretary Pairs l 26 Message Waiting l 27 Microphone Mute l 28 Mixed External Line l 22 Music on Hold l 29 N Night Service 1 29 Numbering Scheme l 4 0 ODX Lines 1 15 Cabling 2 22 Off hook Signalling l l 8 On hook Dialling 1 28 Operator Station 1 15 P PABX Rec...

Page 47: ...tion Self Test l 28 Station Signals 1 3 2 System Block Diagram I 3 Capacities l 2 Characteristics l 3 1 Programming 3 1 Signals and Tones 1 3 2 T Test Points 4 7 Tests Functional 4 1 Station 4 6 Station Self Test 4 1 System 4 2 Time and Date Setting 1 28 Transfer 1 19 Transfer Number Display l 20 Two Colour LED Indication l 28 Dee 93 Issue 2 Index iii ...

Page 48: ... 20 Station Based Amplifier 2 21 Station Based Amplifier 2 21 Single Line Telephones 2 24 Door Station Revised drawing labelling change Switch setting tables revised Revised wording RING TONE Incoming ring tone n a for paging announcements Modular socket pin numbers revised Door unlock from kevstation clarified 1 2 26 Keystations Wall Mounting Revised Table 3 2 Programming Codes 3 4 Set Divert Exa...