16
14. IMPORTANT TIPS
y
When starting up the Gateway do not press any buttons. Wait for a broadband
connection to be established first.
y
Many issues with a broadband connection can be resolved by turning the Gateway off
for 30 seconds. It can take up to 5 minutes for the connection to re-establish.
y
Users running Microsoft Windows operating systems should also reboot their
computers at the same time they reboot the Gateway.
y
Operate the Gateway on a flat surface and ensure the Gateway is not covered
by anything and has adequate ventilation at all times.
y
ADSL broadband customers should:
>
Not use telephone extension cables with the Gateway as these cause speed and
stability problems.
>
Use the ADSL filter supplied with this Gateway when setting up as old filters can
cause speed and stability problems.
y
If you want to network additional devices using the ethernet LAN ports, you require
one ethernet cable for each device.
y
WiFi signal strength and range is dependent on physical and environmental factors
outside of Telecom’s control. The following tips will help you optimise your WiFi signal:
>
Dense obstacles such as walls, floors, ceilings, hot water cylinders, aquariums
etc. limit WiFi performance and range.
>
Do not place the Gateway near electronic devices such as microwave ovens,
cordless phones or wireless transmitters.
>
Do not place the Gateway in an enclosed space such as a cupboard or under
a desk.
>
To benefit from the speed offered by the 802.11n standard, it is recommended to
connect using 802.11n wireless devices only. Connecting older 802.11b or 802.11g
wireless devices may slow down the speed of your whole WiFi network.
>
If you have WiFi coverage issues, you can purchase at your own expense
products such as WiFi range extenders.
5-0 TEL0592 DEVICE QSG Business VDSL TG589 Modem.indd 16
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