Telecom tg589, User Manual

Page 1: ...Get your Business Broadband Gateway up and running LET S GO 5 0 TEL0592 DEVICE QSG Business VDSL TG589 Modem indd 1 5 11 13 12 03 PM ...

Page 2: ...onnect Gateway To Computer 6 7 Power Up 7 8 Gateway Light Check 8 9 Check Your Connection 9 10 Connect Using WiFi 10 11 Securing Your Gateway 12 12 Advanced Features 13 13 Applying A Static IP Optional 14 14 Important Tips 16 15 Factory Reset 17 16 Not Working 17 5 0 TEL0592 DEVICE QSG Business VDSL TG589 Modem indd 2 5 11 13 12 03 PM ...

Page 3: ... s check everything is here Important information for the set up of your wireless network Please do not dispose and keep in a safe place Network Name SSID TELECOM123456 Wireless Key Password 1234ABCDEF 1 EQUIPMENTCHECK 1 x ADSL Cable grey with ADSL installations only 2 x ADSL Filters with ADSL installations only 5 0 TEL0592 DEVICE QSG Business VDSL TG589 Modem indd 1 5 11 13 12 03 PM ...

Page 4: ...olor power supply model DSL36849990 with this product Rated Input 12V 1 5A CERTIFIED 2 GATEWAYOVERVIEW USB Light Green when device connected WiFi Protected Set up WPS Light see step 10 2 WiFi On Off Button on by default see step 10 1 DSL Port 4 x LAN Ethernet Ports 10 100 Mbit Hardware Reset Button See step 15 Power Socket On Off Switch USB 2 0 Port Rear Front WPS button on side of Gateway See ste...

Page 5: ... fibre broadband services Once you ve established your internet connection you ll then be able to go on to set up a wireless connection if you choose Important If you are running an alternative DHCP server on your network contact your IT support specialist before progressing DHCP is enabled by default on the Gateway and this will conflict with your existing DHCP server 5 0 TEL0592 DEVICE QSG Busin...

Page 6: ...teway s wireless WiFi network Connect the VDSL cable to the DSL port on the Gateway and the VDSL2 connection point Note the small connector RJ11 should go into the DSL port and the large connector RJ45 should go into the VDSL2 connection point When complete skip to step 6 MAC 08 7 6 F F 4 E 91AB ACCESS KEY SZQ3M8JC GW DSWWBA643PREB SN CP1121RAF1G DSL 1 2 3 4 Reset This Technicolor TG589vn v2 VDSL2...

Page 7: ...onnect to an ADSL service ADSL filters are required for every phone socket in use including phone lines faxes or digital TV decoders Filters remove interference on your phone lines and improve your broadband service You can purchase additional filters from the Telecom Business Broadband Helpdesk on 0800 28 74 63 77 or from most electronics retailers a Connect the ADSL filter to the phone socket b ...

Page 8: ...ame SSID TELECOM123456 Wireless Key Password 1234ABCDEF wireless user codes Use Technicolor power supply model DSL36849990 with this product Rated Input 12V 1 5A CERTIFIED 6 6 CONNECTGATEWAY TOCOMPUTER Connect the Ethernet Cable to any LAN port in the Gateway and connect the other end to the computer s ethernet port Look for this symbol on your computer if you are not sure 5 0 TEL0592 DEVICE QSG B...

Page 9: ...odes Use Technicolor power supply model DSL36849990 with this product Rated Input 12V 1 5A CERTIFIED 7 7 POWERUP Connect the Power Supply to the Gateway power socket and the other end into an electrical power outlet and turn both on Please wait up to 5 minutes for the Gateway to establish a broadband connection Please do not touch any buttons on the Gateway at this time Your Gateway lights will te...

Page 10: ...t cable is connected to the correct port in the computer If the BROADBAND light is off or flashing y y With a VDSL2 connection Check step 4 If your BROADBAND light remains off or flashing please contact the Telecom Business Broadband Helpdesk on 0800 28 74 63 77 y y With an ADSL connection Check step 5 If after checking the BROADBAND light remains off or flashing you may have a faulty phone socket...

Page 11: ...up and press enter You should see a valid web page meaning you are able to surf the internet and your Gateway and connection are set up TROUBLE CONNECTING If you are unable to connect to the Internet turn your Gateway off for 20 seconds then power on again At the same time restart your computer Open a web browser and try again If your broadband service is still not working please contact the Telec...

Page 12: ... Name SSID and Wireless Key Password pre installed These details can be found on the information label on the bottom of the Gateway and on the WiFi sticker supplied in the box The pre installed Network Name and Wireless Key provide a strong level of network security if you keep this information safe Using these values you can connect any wireless device using the device s WiFi connection manager o...

Page 13: ...ach time you connect 6 If the details are correct you will connect and be WiFi capable Telecom has step by step WiFi set up assistance for Microsoft Windows Apple Mac iPhone Google Android and Blackberry powered devices at www telecom co nz wifisetup 10 2 WIFI CONNECTION USING WPS WIFI PROTECTED SET UP This Gateway supports WPS which is a simple method of connecting a wireless device to the Gatewa...

Page 14: ...he Task menu then click on Change Password link 3 When prompted enter the Old Password which is a blank field by default then enter your new password in the New Password field then enter the same password again in the Confirm New Password field Lastly click the Change Password button Telecom recommend a minimum of 8 characters containing letters numbers and symbols etc The next time you want to ch...

Page 15: ...his takes you to the Gateway User Interface Note This Gateway does not require a user name or password to be entered to access the user interface A customised user name and password can be set up in the User Interface You can find how to tutorials on line at www telecom co nz modemsetup 5 0 TEL0592 DEVICE QSG Business VDSL TG589 Modem indd 13 5 11 13 12 03 PM ...

Page 16: ... 4 2 On the Service Selection page select your Service Type ADSL PPP for an ADSL service PPPOE for VDSL service then click Next 4 3 On the Routed Internet Connection page the default values are correct for the Telecom Broadband network so click Next 4 4 On the Internet Account Settings page enter your unique broadband username and password then click Next 4 5 On the following Internet Account Sett...

Page 17: ...L2 under PPPoE heading click the View More link 6 3 You will be presented with details of your connection The field Username should have your unique username the Password field contains asterisks for security purposes The field IPv4 Address should have your unique static IP address If your static IP address is not listed repeat this section to ensure you have entered your Telecom Broadband usernam...

Page 18: ... y y If you want to network additional devices using the ethernet LAN ports you require one ethernet cable for each device y y WiFi signal strength and range is dependent on physical and environmental factors outside of Telecom s control The following tips will help you optimise your WiFi signal Dense obstacles such as walls floors ceilings hot water cylinders aquariums etc limit WiFi performance ...

Page 19: ... insert a paper clip into the Reset hole and press down for 10 seconds 2 The Gateway will reset and then restart It may take up to 5 minutes for your broadband connection to be re established see step 7 3 After a reset you must manually reconnect each WiFi device and redo any customisations 16 NOTWORKING If you have any difficulties Visit our website www telecom co nz help for a wide range of help...

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