Page 3-74
Web communications
problem
Ethernet communica-
tions problem.
See previous entry.
Cannot connect to web
server.
See “Check that IP address and other settings in
SC200 are correct.” on page 73.
Check that
HTTP Access
or
HTTPS Access
is
enabled.
Cannot log on to web
server.
Incorrect Logon ID or Password, or no active
users setup.
Use DCTools to set up an active user.
Web communications
lost (
Comms Lost
error
message).
Refresh the browser.
Check that the SC200 is operating.
Check the Ethernet communications connections.
See previous entry.
Lost Logon ID and/or
Password.
Use DCTools to set up a new Logon ID and/or
Password.
Default User l
og on is
not available.
Default User
is not setup or not active.
Use DCTools to set up a
Default User
.
A user cannot change
settings, Backup or
Restore, Execute Com-
mands, Upgrade Firm-
ware, or Edit User List.
Check the user's access levels.
SC200 time/date (in
DCTools/Web)
is incorrect
Time needs to be set.
To set the clock,
1. Connect to the SC200 via a web browser.
2. Go to
Configuration
>
Time.
3. Click on the time-date field to select the text.
4. Select the time or date text to be changed and
type the correct time/date.
5. Press
Enter
on the keyboard.
6. Click
Apply
in the
Changes
window.
SC200 time can be set,
but is incorrect when
SC200 restarts.
The internal battery is dead. Return the SC200 for
service. (If removed, the battery must be dis-
posed of according to the manufacturer's instruc-
tions.)
Time/date for next start
of
Equalize
or
Battery
Test
is different on
SC200 compared to
DCTools/Web.
None. Time shown on SC200 is UTC.
Time on PC running DCTools/Web is local time.
Table 8 - Troubleshooting issues and actions: SC200
Problem
Possible cause
Required action