Teledyne MagnaStar C-2000, User Manual

Page 1: ...C 2000 User Guide Version 1 01 DIGITALAIRBORNE TELEPHONE C 2000 ...

Page 2: ... MagnaStar Equipment The operating characteristics of all MagnaStar Equipment require that it be used only with Airfone Service Customer shall be Responsible for payment to Verizon Airfone Inc of all usage changes incurred through use of the Airfone Services Verizon Airfone Inc operates under a license issued by the Federal Communications Commission FCC The Airfone Service is provided solely by Ve...

Page 3: ...eneral Information How the System Works I Quick Reference Guide II Using MagnaStar III Customer Assistance IV SATCOM Service V HF Radio Service Connection VI Configuration Procedures VII Signal Coverage VIII Billing Procedures Air Ground Communications IX Fax and Modem Requirements X Troubleshooting Information XI Aircall Numbers Assigned to This Plane ...

Page 4: ...rborne phone system utilizes Airfone s advanced terres trial communications network and is backed by what has come to be known as the best customer support in the business In late 1996 Teledyne Controls Business and Commuter Avionics licensed from Raytheon Company formerly Magnavox Electronic Systems Company and now Raytheon Company the exclusive market ing sales and customer support rights to the...

Page 5: ...ne communications now and well into the future General Information about your new Digital Airborne Telephone For your convenience and ease of use the MagnaStar C 2000 Digital Airborne Telephone has been engineered to operate in much the same fashion as a regular ground based telephone The steps required to place calls and access its features do however differ For this reason it is recommended that...

Page 6: ...rations During flight the MagnaStar system continually scans and monitors ground based radio cells for the best usable communications channel The availability of a channel is indicated on the handset s LCD display When a call is initiated the system searches for the ideal channel and connects the calling and receiving parties The system will accommo date multiple handsets and two independent air t...

Page 7: ...00 Handset B2 Fax and Data Calls with a CDBR 2 Data Station C Receiving Calls C1 Remote Answer C2 Call Forwarding D C 2000 Configuration Procedures E Calling the Aircraft F Baud Rate and Link Selection Dialing Prefixes F1 Baud Rate Selection Prefixes for Ind Modem Calls F2 Link Selection Prefixes for Individual Calls ...

Page 8: ...at main menu for on hook Built in credit card reader Built in signal alerter and LED Two button volume control Built in RJ 11 Jack 1 Rev 8 04 RJ 11 Jack Volume Decrease Volume Increase Backlit LCD Display Credit Card Reader on unit rear 1 ABC 2 DEF 3 JKL 5 GHI 4 MNO 6 TUV 8 OPER 0 PRS 7 WXY 9 End Call Call Indicator Light on unit rear unit S N RJ 11 Jack Call Indicator Light Volume Decrease Volume...

Page 9: ... a phone with a menu screen However most WH 10 phones do not have a key or an End Call key Therefore anytime you are instructed to press the key you should substitute this action by pressing the hook switch down quickly less than a second If you press the hook switch down for more than a second it will serve the same function as pressing the End Call key NOTE 2 Air Ground MUST be displayed on the ...

Page 10: ...r not it is displayed Air Ground NOTE 7 The following dialing formats will be accepted by the MagnaStar for all communication links Direct Billing Area code Number 1 Area code Number 00 Country Code City Code Number 011 Country Code City Code Number Credit Billing 0 Area code Number 000 Country Code City Code Number 01 Country Code City Code Number 3 Rev 8 04 Voice 1 Inplane 2 FAX 3 Modem 4 Satcom...

Page 11: ... party answers the call using the C 2000 handset which is connected to the fax machine 3 On the C 2000 handset inform the ground party that you are going to put the call on hold to switch to fax mode Put the call on hold by pressing Put Call on Hold then immediately switch to fax mode by pressing 3 Fax 4 Take the fax machine handset off hook either by lifting its attached telephone handset or swit...

Page 12: ...R 2 Data Station Sending a Fax 1 If using a fax machine insert the document to be sent into the feeder 2 Establish the fax call using the PC or fax machine per manufacturer s instructions Receiving a Fax 1 No interaction is needed Note The ground party dials the airborne station number and the fax is received automatically For more detail see Section II E2 Data Calls 1 Connect the Modem or PC s co...

Page 13: ...charge the call to a credit card C1 Remote Answer When a phone in the aircraft is ringing Inplane Air Ground or SATCOM the air traveler can answer the call by taking a non ringing handset off hook and pressing 9 Setup At this point the menu option Remote Answer 9 will be highlighted indicating that another phone is currently ringing in the aircraft Press 9 Remote Answer to connect to the incoming ...

Page 14: ...set configuration procedures are detailed in Sections VI A through F Please refer to those sections along with the Table of Contents for set up of the available options E Calling the Aircraft Steps for the Ground Party With Direct Aircraft Dialing Simply dial the Direct Aircraft Dialing 888 phone number and stay on the line The airborne party if available should then answer the call and begin conv...

Page 15: ...lable NOTE These prefixes override the station default baud rate See Section VI B20 F2 Link Selection Dialing Prefixes for Individual Calls 61 Selects Air Ground disables Auto Link Switch 62 Selects GroundCell disables Auto Link Switch 63 Selects SATCOM disables Auto Link Switch 612 Selects Air Ground then GroundCell SATCOM not included in the rotation Used with Genesys Airshow NOTE 1 These prefix...

Page 16: ...Credit Card C5 Aircraft Credit Card Number Option C6 Placing A Call On Hold C7 Two Calls On One Handset C8 Conference Calls C9 Call Transfer D Inplane Calls D1 Phone in Use D2 Remote Answer D3 Call Forwarding E Facsimile Calls Using PC or Fax E1 Facsimile Calls Using a C 2000 Handset E2 Facsimile Calls Using a CDBR 2 Data Station E3 Receiving a Fax via the CPI F Data Calls F1 Data Calls Using a C ...

Page 17: ...DD H Ground to Air Calls H1 Receiving Calls In flight H2 Receiving a Call via the CPI H3 Remote Answer H4 Call Forwarding H5 Viewing Responding to Stored Messages H6 Viewing an Aircall Number H7 Personal Aircall Numbers I Directory Assistance ...

Page 18: ...ndset increases or decreases the sound level to suit the user The following sections provide detailed operating instructions NOTE The standard MagnaStar handset has a hook switch which is activated by a magnet in the holder Removing the handset from the holder establish es off hook conditions and makes it available for use Returning the handset to the holder establishes on hook conditions Optional...

Page 19: ...Section II D 2 GroundCell An optional capability is available to connect the MagnaStar C 2000 to a Cell Phone Interface for communications capa bility while the aircraft is on the ground see Sections II C2 E3 and H2 3 SATCOM An optional capability is available to connect the MagnaStar C 2000 to a SATCOM system should the aircraft be so equipped see Section IV 4 HF Radio An optional capability is a...

Page 20: ... The Acquiring Waiting menu displays one of the following messages if set up for air ground is delayed Ground Station Out Of Range if there is no signal being received from any ground station Waiting on next available Air Ground channel if the MagnaStar system is searching for an available channel Both Air Ground Channels In Use if both ARTU channels are currently in use Both Channels In Use Due T...

Page 21: ...ng Air Ground Channel should appear on the Acquiring Waiting menu If there is a delay one of several messages will be displayed giving an explanation refer to Section II B2 NOTE If you make a mistake when entering a number press to clear the dig its and dial the number again To end call place the handset on hook or press End Call NOTE The following dialing formats will be accepted by the MagnaStar...

Page 22: ...call to the Cell Phone Interface unit NOTE Auto Link Switch must be enabled prior to the call attempt see Section VI D2 Auto Link Switch Disabled If Auto Link Switch is not enabled you may manually select the GroundCell link To select the link press the 6 key until GroundCell is displayed on the top of the Main menu in inverse video Press 1 for voice 3 for Fax or 4 for Modem and dial the ten digit...

Page 23: ...ng a Voice Call Using a Credit Card Normally all calls made with the MagnaStar C 2000 are automatically charged to the aircraft s billing account If desired a call may be charged to a personal credit card instead Calls made using a personal credit card will be billed at commercial rates Place the handset off hook Choose 1 Voice then enter 0 Area Code Number At the bong tone slide your credit card ...

Page 24: ...redit Card Number and then sliding the credit card through the handset card reader slot Your call will be routed to an Airfone Operator The user can manually clear the stored credit card number by taking the handset off hook and pressing 9 Setup 8 Credit 2 Clear Aircraft Credit Card Number The credit card number is also erased once power is removed from the ARTU for more than 30 seconds To enable ...

Page 25: ...und parties may also be conferenced using Airfone s conferencing service a Setting Up a Conference Call Call the first conference member and place the call on hold by pressing To add a conference member on the ground press 1 Voice and enter the telephone number To add a conference member on board the aircraft press 2 Inplane and press the inplane number see Section II D To connect the new party to...

Page 26: ...able to add conference members if their phones have a conference capability c Conferences Using Airfone s Conferencing Service Conferences with up to four ground parties for both domestic and international conferencing services may be set up using Airfone s conferencing service For domestic conference calls dial 345 and give the operator the telephone numbers of the parties to be conferenced For i...

Page 27: ... s handset screen will indicate an incoming call Pressing the Answer key will place the current call on hold and connect the handset to the calling party The Put Call on Hold key can then be used to toggle between the two calls Pressing End Call key will terminate the current call and connect you immediately to the calling party Even though the called party will receive the Call Waiting tone for o...

Page 28: ...aircraft is ringing Inplane Air Ground or SATCOM the air traveler can answer the call by taking a non ringing handset off hook and pressing 9 Setup At this point the menu option Remote Answer 9 will be highlighted indicating that another phone is currently ringing in the aircraft Press 9 Remote Answer to connect to the incoming call D3 Call Forwarding A handset can be configured such that incoming...

Page 29: ...ed prior to initiating a call It is highly recommended that a 4 prong RJ 11 cord be used for fax and modem connections Some fax modem equipment uses additional signaling that can be utilized by the C 2000 system to provide enhanced performance The 4 prong connector enables access to that signaling The MagnaStar C 2000 and the Airfone system provide connections for Group 3 facsimile equipment Pleas...

Page 30: ... Fax on either the C 2000 handset the PC or the fax machine NOTE It is not necessary to press 3 Fax if this C 2000 handset has been configured as a Fax Station See Section VI B5 If the handset has been configured as a PC station the 3 Fax does not have to be entered at the handset but it must be entered from the PC or fax machine The C 2000 system uses the 3 Fax to distinguish a fax call from a da...

Page 31: ...ax call from the aircraft 1 The ground party calls the handset that the airborne fax machine is connected to 2 The airborne party answers the voice call using the C 2000 hand set which is connected to the fax machine 3 On the C 2000 handset inform the ground party that you are going to put the call on hold to switch to fax mode Put the call on hold by pressing Put Call on Hold then immediate ly sw...

Page 32: ...r and calls the aircraft via Airfone 3 The airborne party returns the call by pressing 1 Voice immediately switches the call to fax mode by pressing Put Call on Hold followed by 3 Fax 4 The airborne party presses Start on the fax machine 5 At the completion of the fax transmittal press End Call to terminate the connection The connection will be terminated automatically if the ground machine hangs ...

Page 33: ...call to the Fax port s Inplane Number NOTE 1 The fax machine in the aircraft should be set to answer automatically NOTE 2 CDBR 2 ports configured for Fax Modem or PC are never alerted for incoming calls to the Aircraft Terminal ID which is used for incoming GroundCell calls The procedure is as follows 1 Using the fax machine on the ground the ground party calls the Cell Phone Number 2 The user in ...

Page 34: ... handset off hook press 4 Modem on the C 2000 handset and command your modem to dial NOTE It is not necessary to press 4 Modem if this C 2000 handset has been configured as a modem station see Section VI B5 If the handset has been configured as a PC station the 4 Modem does not have to be entered at the C 2000 handset but it must be entered from the communications software The C 2000 system uses t...

Page 35: ...ator 4 for Modem must precede the number NOTE 3 Ground to Air 4800 bps 9600 bps Modem calls are not currently supported Baud Rate and Link Selection Dialing Prefixes The following dialing prefix capabilities have been added as part of software version 4 0A to facilitate the configuration of a specific data voice call These prefixes will override any configurations factory default values which were...

Page 36: ...11 cord connect the cord into the RJ 11 jack on the handset Press 5 TDD and dial the telephone number from either the handset or the TDD unit NOTE 1 For a ground to air TDD call a delay greater than 20 seconds is needed after the dialed number This is necessary to bypass the voice prompts otherwise the ground modem will disconnect the call NOTE 2 It is not necessary to press 5 TDD if this handset ...

Page 37: ...handset is configured for Direct Call Pick up the following menu will be displayed For Direct Call Pickup take the handset off hook The call will be automatically set up Note To enable Direct Call Pick up see Section VI B10 Non Direct Call Pick up If the handset is not configured for Direct Call Pickup the Non Direct Call Pick up menu is displayed The number of the ground party will appear on the ...

Page 38: ...heir handset screen indicating an incoming call Pressing the Answer key will place the original call on hold and connect the handset to the calling party The key can then be used to toggle between the two calls Pressing the End Call key will terminate the origi nal call and connect you immediately to the calling party To store the number as a message press Store and the Call Waiting tone will stop...

Page 39: ...automatically redirected to another handset The user activates this feature by taking the handset off hook and pressing 9 Setup 6 Call Fwd and then the Destination Inplane Number NOTE 1 If activated Call Forwarding is indicated with highlighted text on the Source Fwd To x and Destination Fwd From y handsets with Inplane numbers x and y on the Services menu i e menu displayed while handset is in be...

Page 40: ...ntly stored While viewing messages press Next to view the next message or press Previous to view the previous one To delete the number being currently displayed press 3 Delete To call the number currently displayed and to charge the call to the aircraft account press 1 Direct Press 2 Credit to charge the call to a credit card Once connected to the dialed number on the ground enter or request the e...

Page 41: ...ress to clear the entered digits and re enter the information When a call is received only the handset position at which that aircall number is activated will ring If you wish to be notified at a different handset re activate at the new handset This will automatically switch from the previous handset The personal aircall number that was called will appear on the personal call display To view the c...

Page 42: ...a Code 555 1212 If you do not know the area code call Airfone Customer Care Dial 0 Operator while inflight If you make a mistake when dialing press to clear the entered dig its and enter the number again To end a call press End Call or place the handset on hook 33 Rev 8 04 ...

Page 43: ...Customer Assistance A Customer Care B Service and Technical Inquiries ...

Page 44: ...0 pm CST B Service and Technical Inquiries For specific MagnaStar system technical questions Contact any MagnaStar Dealer or call toll free MagnaStar Engineering Support at 1 888 246 STAR 7827 during the hours of 6 00 am to 6 00 pm PST After hours please listen carefully to the following voice prompts Make your selections and leave your message Your call will be returned promptly 1 A O G Support R...

Page 45: ...In flight C2 Remote Answer C3 Call Forwarding C4 Viewing a Terminal ID D SATCOM Operator Assistance E Placing a Call Using An Alternate Communications Link E1 Link Selection Dialing Prefixes for Individual Calls F Conference Calls Using All Available Links G Speed Dialing H SATCOM System Management Commands I Short SATCOM Telephone Numbers ...

Page 46: ... and expanded range of Terminal IDs A Service For an aircraft configured with both the MagnaStar C 2000 and a SAT COM system the C 2000 allows selection of either communications link Air Ground or SATCOM as the default link See Section VI D1 for default link setup The default link selected is highlighted on the Services handset screen B Placing a Voice Call To place a voice call using the SATCOM d...

Page 47: ... SATCOM billing account If desired a call may be charged to a personal credit card instead To place a voice call using a personal credit card place the handset off hook Choose 1 Voice then enter 000 Country Code City Code Number OK Key At the bong tone the display screen will prompt you to slide your credit card through the handset slot NOTE If you make a mistake when entering either the phone num...

Page 48: ...it SDU A Country Code of 1 U S Canada is sent to the SDU if a Country Code is not entered by the user NOTE 3 The current link is displayed on the top of the Main menu in inverse video To switch to an alternate link simply press the 6 key until the desired available link is displayed on the top of the menu NOTE 4 To setup a TDD call you may press 5 whether or not it is displayed 37 Rev 8 04 Voice 1...

Page 49: ...call on hold and connect the handset to the calling party The Put Call on Hold key can be used to toggle between the two calls Pressing the End Call key will terminate the current call and connect you immediately to the calling party Even though the called party will receive the Call Waiting tone for only a short time period the called party may answer the incoming call for as long as the handset ...

Page 50: ...is in bezel NOTE 2 If desired more than one handset can be forwarded to another handset The user deactivates this feature by using any of the following options Option 1 Take the handset off hook and press 9 Setup 6 Call Fwd Destination Inplane Number which is highlighted on menu Option 2 Take the handset off hook and press 9 Setup 6 Call Fwd Current Inplane Number i e forward back to self Option 3...

Page 51: ... 40 Rev 8 04 ...

Page 52: ... System Management Commands The user can send these commands to configure a Satellite Data Unit SDU by selecting a SATCOM Voice call from the Main menu and then entering the dialed digits which always start with for Honeywell SATCOM commands or for Collins SATCOM com mands NOTE 1 Use the 6 key to select the SATCOM link and then press 1 Voice followed by the command NOTE 2 When the system is config...

Page 53: ...HF Radio Service Connection A Placing an HF Radio Call A1 Conference Calls ...

Page 54: ...nnel selection and setup and audio routing in the aircraft audio panel if so configured is performed separately from the C 2000 system A Placing an HF Radio Call From the handset main menu press 7 HF Radio to select that link option The handset is now connected to the HF Radio When the call is completed press End Call or place the handset on hook to disconnect the C 2000 system from the HF Radio A...

Page 55: ...ted Push to Talk PTT will be activated and the HF Radio will be keyed The Setup option on the main menu gives the user the ability to vary some aspects of the system configuration Some of these require the entry of a Passcode to prevent unauthorized access Note that those functions which are denoted as System Functions per form the entire C 2000 system programming from any single standard MagnaSta...

Page 56: ...B10 Direct Call Pick Up B11 Setting the Inplane Number Seat to Seat Calling B12 Re Setting the Inplane Number B13 Setting an Inplane Label B14 Call Waiting B15 Configuring the Auxiliary Call Alert Function B16 Configuring the Auxiliary Call Alerting Cadence Function B17 Default Dialing Plan B18 CDBR 2 and Remote Program Option B19 CAS Setup for Service Availability and Call In Progress Indication ...

Page 57: ...on D6 Station Alerting for Aircraft Terminal ID Number D7 Aero I H Dialin D8 Aero H Higher Rate Fax Dialing E Set Up Capabilities for HF Radio E1 Voice Activated PTT Enable Disable E2 Voice Activated PTT Decay E3 Voice Activated PTT Sensitivity E4 Setting the HF Radio Option Label F Set Up for the Cell Phone Interface CPI F1 Analog Interface Configuration F2 Auto Link Switch Configuration F3 Aircr...

Page 58: ...l Pick up is Enabled or Disabled Enabled Aircraft Number Alerting is Enabled or Disabled Enabled Auto Link Switch is Enabled or Disabled Enabled Station Default Baud Rate 9600 bps Modem Call Handoff is Enabled or Disabled 4800 bps Disabled 9600 bps Enabled OCXO Cal Factor xxx Hz current OCXO Calibration Factor RSS xxxdB Current Receive Signal Strength of Ground Station ARTU Serial Number Assigned ...

Page 59: ...nce Passcode can be changed by performing the following Start a Maintenance Session Press 1 Passcode Change and enter the new Maintenance Passcode To set the new Passcode press OK If you make a mistake when entering the new Maintenance Passcode press to clear the entered digits and enter the Passcode again B3 Setting the System Call Billing Mode This is a System Function Start a Maintenance Sessio...

Page 60: ...tial digit 4 is also not required 5 TDD Similar to modem Accommodates TDD Telecommunications Device for the Deaf 6 PC Same as for fax modem except the service selection digit 3 Fax or 4 Modem is required This mode accommodates users of PCs where both fax and modem use is desired NOTE Only one handset may be designated as a Fax Modem TDD or PC station at a time Designating a second station as one o...

Page 61: ... entering your Aircall Number another menu will prompt you to enter your PIN Press OK If you make a mistake when entering the aircall number or the PIN press to clear the entered digits and re enter the information To verify that the station s ringer has been enabled use the steps described in Section VI B6 NOTE To set a Station Aircall Number for a station without a display Data Station or Analog...

Page 62: ...onvenience when answer ing incoming calls The number of the calling party i e Caller ID is displayed on the handset before it is taken off hook This system function can be Enabled Disabled by starting a Maintenance Session Press 4 Phone and then press 2 Aircall followed by pressing More twice Press 1 yes or 2 no for desired setting NOTE If Direct Call Pick up is enabled and the system is configure...

Page 63: ...a numeric label associated with the assigned inplane number press 0 Help There are four different character lists punctuation characters upper case letters lower case letters and digits By pressing 5 you may switch between the various lists To move up a list A Z a z 0 9 press 6 To move down a list Z A z a 9 0 press 4 To move the cursor to the next label space press Cursor If you need to return to ...

Page 64: ... additional numbers Also multiple handsets can be configured to activate a single device B16 Configuring the Auxiliary Call Alerting Cadence Function This is a System Function Each device connected to the CAS may be configured to either a cadence mode 2 seconds on 4 seconds off or continuous On mode when activated Start a Maintenance Session Press More three times to get to the Auxiliary Call Aler...

Page 65: ...s Indication This is a System Function Beginning with software version 4 0A Call Alerter Switch CAS output 0 may be configured to indicate whether or not Air Ground GroundCell or SATCOM are available Airshow utilizes this feature to indicate service availability This feature is only required if MagnaStar has 4 0A or later software and interfaces to both Airshow and SATCOM systems Software version ...

Page 66: ...then 5 Modem Press 3 to enable 4800 bps and or 4 to enable 9600 bps B22 Receiving Calls via a CDBR 2 PC Station This is a System Function Software version 4 0B or later allows for a CDBR 2 PC station to receive uplink Ground Air calls The CDBR 2 station must be strapped for PC and can be configured to receive Voice Fax or TDD calls from the ground through Remote Programming To configure start a Re...

Page 67: ...telephone number To store the number press OK To receive on screen instructions for entering the 10 character alpha numeric label associated with the assigned speed dial number press 0 Help There are four different character lists punctuation characters upper case letters lower case letters and digits By pressing 5 you may switch between the various lists To move up a list A Z a z 0 9 press 6 To m...

Page 68: ...l apply including Starting a Maintenance Session General system handset selections such as Billing Mode Station Setup Ringer Control Call Alerter Functions and Handset Attributes apply independently of link selection D1 Setting the Station Default Link The default communication link set from the factory is Air Ground Each handset s default link may be set individually a Air Ground Start a Maintena...

Page 69: ...55 Rev 8 04 ...

Page 70: ... with your installer about how ground to air calls will be handled by your system NOTE 4 To register a Station SATCOM Terminal ID for a station without a display Data Station or Analog phone refer to the Remote Programming option in Section VI B18 D5 Analog SATCOM Interface Configuration This is a System Function a Impedance For a SATCOM system connected to the High imped ance AIU terminals Start ...

Page 71: ...sion Press More and then press 3 Dialing plan to get to the dialing plan configuration screen Press 3 to enable disable this feature D8 Aero H Higher Rate Fax Dialing This is a system function Software version 4 0B allows for the selection of Aero H SATCOM service instead of Aero I SATCOM service for Fax calls If both serv ices are available Aero H the SDU defaults to Aero I However Aero I support...

Page 72: ... Activated PTT Decay This is a System Function Voice activated PTT Decay is the duration of time the HF Radio remains keyed after voice communication has ceased Increasing the PTT Decay increases the time the HF Radio remains keyed after voice communication has stopped and decreasing the PTT Decay decreases the time the HF Radio remains keyed after voice communication has stopped The PTT Decay has...

Page 73: ...pt the label and return to the main menu press OK F Set Up for the Cell Phone Interface CPI F1 Analog Interface Configuration This is a System Function Start a Maintenance Session Press 6 AIU Press 3 Satcom GroundCell for desired setting Selecting GroundCell will display GroundCell on the Services screen and allow this communication link to be selected on the Main and Hold menus F2 Auto Link Switc...

Page 74: ...lls to the CPI number Start a Maintenance Session Press 4 Phone and then press 3 Satcom followed by More Press 1 yes or 2 no for desired setting This step also affects the Call Alerter Switch CAS in the same manner NOTE GroundCell uses the Aircraft Terminal ID which is automatically set to 000 if not already entered but can be any value 000 999 GroundCell shares the Aircraft Terminal ID with SATCO...

Page 75: ...Signal Coverage A Verizon Airfone North American Terrestrial Network ...

Page 76: ......

Page 77: ...Billing Procedures A Master Account ...

Page 78: ...ligible for volume pricing see Rates and Billing Options on the next page 2 Personal Credit Card Charge All users must slide their own credit or calling cards then choose 1 for Voice Call then enter 0 Area Code Number and pay for their own calls at published com mercial rates Each such call is eligible for the benefits credits associat ed with active Airfone promotional programs With the exception...

Page 79: ...Fax and Modem Requirements A General Comments B Fax Requirements C Modem Data Requirements ...

Page 80: ...dem to exchange data For optimum performance and greater modem compatibility the MagnaStar CDBR 2 is recommended for direct fax and modem con nections to your C 2000 system B Fax Requirements Your MagnaStar C 2000 system is fully compatible with many desktop or office fax machines along with internal external and PCMCIA modems with appropriate fax application software The MagnaStar fax service is ...

Page 81: ...Troubleshooting Information A Handset Text Messages B Fault Codes C Corrective Action Guide D Configuration Screen Flow Chart ...

Page 82: ...dicat ing that the ARTU has detected an abnormal condition and has taken some type of corrective action These types of handset text messages normally indicate that the ARTU is not broken and does not need to be replaced Five handset text messages are shown below that may be displayed if a telephone connection is abnormally terminated These messages do not normally indicate an aircraft system fault...

Page 83: ...built in test fault The red fault light on the front of the unit will also be illuminated if this message appears The fault codes may be an even or an odd number Even numbered fault codes indicate that the ARTU has experienced a recoverable fault The fault may clear itself within a few minutes If the problem does not clear itself then reset the ARTU This can be accomplished by pulling the circuit ...

Page 84: ...ill be displayed when the system is first powered up and has just completed built in test The system warm up is to allow the ARTU reference oscillator to warm up and meet the frequency accuracy required for the system This warm up time lasts for four minutes afteo 1 Tfminute Ó ...

Page 85: ...ed by the handset itself and does not originate from the ARTU as do all other handset messages This message is generated by the handset if power and ground are present but the handset is miss ing the clock sync or data signals The message may also appear if the data to the handset is corrupted If this message appears verify that the ARTU has not detected a fault condition or is running power up Bu...

Page 86: ... 0B UTE XXXX More Go Back Call Waiting is Enabled Direct Call Pick up is Enabled More Go Back Select 9 Select 3 Select Select Aircraft Number Alerting is Enabled Auto Link Switch is Enabled More Go Back OCXO Cal Factor XXX Hz RSS XXX dB More Go Back Select Station Default Baud Rate 9600 bps Modem Call Handoff Enabled 9600 bps Go Back ARTU Serial Number MSAXXXX Elapsed Time Indicator XXXX Minutes M...

Page 87: ... codes i e if the synthesizer unlocked fault and the OXCO oven failure both occur then the fault code would read Fault Code 012 8 4 12 As long as a fault code is displayed on the MagnaStar handset the system will not be fully functional some functions such as Inplane or Satcom calling may still work Non recoverable faults fault codes that are odd numbers require that the ARTU power be cycled off f...

Page 88: ...r on 3 Observe indicator lamps on front panel of ARTU Green light should be on when power is applied Red light will be on while system is performing Built In Test approximately five minutes If red light stays on for more than eight minutes remove and replace ARTU 4 If ARTU red fault indicator is not illuminated built in test passed then check LAN Bus for wiring problems or defective LAN Device Rem...

Page 89: ...to hand sets Station uplink number should be displayed at bottom of screen on handset when handset is on hook Services menu 2 Verify Air Ground appears on Services screen handset on hook when aircraft is at an altitude of 18 000 feet or above 1 Enable Direct Call Pick up 2 Verify C A S is programmed correctly Remarks An AC short can occur at the cable end by pinching a signal wire between the two ...

Page 90: ...72 Rev 8 04 Symptom 6 Handset doesn t ring or external alerter i e sonalert light does not actuate 7 Cannot make seat to seat inplane calls ...

Page 91: ...lexer and Antenna should be finger tight Do not use pliers of any kind to tighten these connectors Using a 5 16 open end wrench ensure the tightness of the two SMA connectors on the Duplexer c Ensure the integrity of all the RF coax connec tor ends 3 Cycle power to the system using a 30 second interval between breaker off to breaker on Remarks Air Ground appears on Services screen only when the C ...

Page 92: ...dset speaker volume can be raised or lowered independent of the external volume buttons Remarks Allow five minutes for Built In Test to complete Refer to ARTU installation and replace ment procedure Even number faults are recoverable faults system may recover without power cycling Hang up handsets and try Air Ground call again Odd number faults are non recoverable faults cycling power to ARTU is n...

Page 93: ...s The BNC and TNC connectors con nected to the front of the ARTU and the Type N connectors on the duplexer and antenna should be finger tight Do not use pliers of any kind to tighten these connectors Using a 5 16 open end wrench ensure the tightness of the two SMA connectors on the duplexer c Inspect antenna for cracks dents or debonding from aircraft Remarks At each handset you do not want to rin...

Page 94: ... Aircalls 8 Personal Registration View Messages Aircall Numbers Term ID Numbers Ring Handset w Aircraft Call Maintenance Session continued Ring Handset w Aircraft Call 7 5 8 9 1 6 1 2 2 1 4 3 1 1 3 4 2 2 Direct 3 Credit Set Up 5 Delete 1 High 2 Low 3 Handset 4 PBX Disable PTT Decay Sense Label 1 Yes 2 No 1 Yes 2 No Aircraft Station Aircraft Station 3 Station 4Aircraft 2 Personal 1 Yes 2 No Aircall...

Page 95: ...idetone Gains LED Blink Rates Auxiliary CallAlerter Speaker Gains Gains Auxiliary CallAlerter CallAlerter RJ 11 Cadence Coarse Fine Inplane Uplink Voice DTMF Scale Sense HandsetAttributes 1 2 3 4 3 w MMTI only w o MMTI 3 To Enable DisableAero I H Satcom Dialing Prefix CAS 0 Service Indicator Set Service Indicator Defaults for CAS 0 1 Air Gnd 1 Gnd Cell 2 Satcom 3 Remote Program Modem Station Defau...

Page 96: ... Remote Program Remote StationAssigned Flash Hook Maintenance Session Link See previous page Modem See previous page Cadence Auxiliary CallAlerter Speaker Gain Sidetone Microphone TX Gain Station Setup Station Uplink 1 Cockpit 2 Cabin 3 Voice 4 Fax 5 TDD 1 ...

Page 97: ...Aircall Numbers ...

Page 98: ...___________ PIN____________ VIP Position 2 ____________________________________________ Number __________________________________ PIN____________ VIP Position 3 ____________________________________________ Number __________________________________ PIN____________ VIP Position 4 ____________________________________________ Number __________________________________ PIN____________ Fax Number _______...

Page 99: ...80 Rev 8 04 Notes ...

Page 100: ... 81 Rev 8 04 Notes ...