Telematrix SIP Phone, Administration Manual

Page 1: ...sipsupport telematrix net Page 1 www telematrix net TeleMatrix SIP Phone Administration Guide ...

Page 2: ...matrix net Page 2 www telematrix net About this document This How To Guide is intended for Customer Service and Technical Installation Personnel involved in the installation and maintenance of TeleMatrix SIP Endpoints ...

Page 3: ...atrix QuickStart 15 Manual Programming 17 Manually Configuring VLANs 20 Using the Mass Configuration Tool 22 Loading Configuration Files 23 TMX IP Phone Installation and Configuration Overview 28 Using the Mass Configuration Tool 33 Loading Configuration Files 35 Updating Firmware and Configurations via TFTP 37 Reference TFTPD32 and Firmware Upgrade QuickStart for 3300IP and 9600IP 48 Reference Si...

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Page 5: ...he product software firmware versions known to interoperate on the 3300 ICP Manufacturer Variant Software Version Mitel 3300 ICP MXe platform 8 0 11 22 TeleMatrix 9600IP Single Line DECT Cordless SIP Phone V1 7 253 254 Feb 25 2009 TeleMatrix 3300IP Single Line Corded SIP Phone V1 7 249 248 Feb 12 2009 Device Limitations This is a list of problems or not supported features when the Telematrix 3300I...

Page 6: ...prox 85 Kb s per G 711 voice session and 29 Kb s per G 729 voice session assumes 20ms packetization As an example for 20 simultaneous SIP sessions the Ethernet bandwidth consumption will be approx 1 7 Mb s for G 711 and 0 6Mb s Almost all Enterprise LAN networks can support this level of traffic without any special engineering Please refer to the 3300 Engineering guidelines for further information...

Page 7: ...Licensing and Option Selection SIP Licensing Ensure that the 3300 ICP is equipped with enough SIP Device licences for the connection of SIP end points This can be verified within the License and Option Selection form Figure 1 License and Option Selection ...

Page 8: ... programmed as a Generic SIP Phone Enterprise Manager can also be used to provision where this application is installed The Login PIN is the SIP authentication password and the username is the DN The Number and Login PIN must match the information in Telematrix 9600IP phone configuration All other field names should be programmed according to the site requirements or left at default Figure 2 Multi...

Page 9: ...The Class of Service Options Assignment form is used to create or edit a Class of Service and specify its options Classes of Service identified by Class of Service numbers are referenced by the Station Service Assignment form for the SIP devices Figure 3 Class of Service Assignment ...

Page 10: ...sipsupport telematrix net Page 10 www telematrix net Figure 4 Class of Service Assignment Cont ...

Page 11: ...gh the Mitel interop process The Telematrix 3300IP can only be associated with a single SIP Device Capabilities Assignment form though a form may be assigned to several devices for example one SIP Device Capabilities Assignment form can be assigned to all of one type of SIP device In the Device Capabilities form program a SIP Device Capabilities Number for the Telematrix 9600IP Ensure that Replace...

Page 12: ...nfigured Class of Service and SIP Device Capability number to each of the Telematrix 9600IP phone in the 3300 This form utilizes Range programming Select the Telematrix 9600IP phone number then select Change Enter the previously configured SIP Device Capability number and Class of Service for Day Night 1 Night 2 Figure 6 Station Service Assignment ...

Page 13: ...e and directory number to each line select key of the Telematrix 9600IP phone The Telematrix 9600IP will support up to 2 additional key line appearances Each key assignment of the Telematrix 9600IP phone should be defined as multicall type and should specify that a call to the key s directory number will ring the set Figure 7 Multiline Set Key Assignment Form ...

Page 14: ...E switch and obtaining the phone s IP address using the key sequence 4 I 7 P you will hear an audible readout of the IP address Access SIP Configuration Settings by browsing to VOIP SIP Config SIP Configuration entry of account settings and server settings Account Name This should be the number as programmed in the 3300 ICP followed by the IP address of the 3300 ICP In this example the extension i...

Page 15: ...elematrix net Enable Disable Device Based call features by going Advance Call Service or SIPConfiguration Advanced Set If all settings are correct you will see register status Registered and you can begin to make calls Call Service Settings ...

Page 16: ...port of the phone and pointing your browser to that address you will be presented with a login screen Login admin Pass admin This is the Default Current Status Page The scope of this document is to provide the basic screenshots necessary to quickly configure the guest phone for basic registration and show the user where to program voicemail retrieval keys and speed dials Our example 9600IP phone i...

Page 17: ...LAN ports may be configured for DHCP or Static Network WAN Config If used as a lobby phone program ring down to a specific number with the hotline field Advance Call Service Setting menu Speed dial and Touchlite Message Retrieval keys are programmed in Advance Memory Key ...

Page 18: ...one after 9 Browse to Advanced Digital Map Dial plan rules are created under the Digital Rule Table If you enter a comma into a dial plan entry example below secondary dial tone will be supplied at that point For example 9 18xxxxxxxxx will produce a dial tone after the 9 The dial tone will quit when the 1 is pressed Or if the entry is 12 xx When you enter 1 dial tone stops When you enter the 2 you...

Page 19: ... Enable checked DHCP Server on and NAT ON Only Bridge Enable should be on uncheck DHCP Server and uncheck NAT 7 Advance QoS Set Check VLAN Enable make sure Data Untaged is set in differentiation field 8 Save config reboot the phone should now navigate the VLAN and receive a WAN IP address from the correct DHCP server 9 If you are installing multiple phones you will want to create multiple configur...

Page 20: ...hanging the default LAN IP Address of 192 168 10 1 is possible under Network LAN Config In order to enable VLAN you must enable Bridge and disable NAT and DHCP Service as below This setting won t take effect unless you save the config and reboot the device ...

Page 21: ...ss entry eg press 72 to get 72 when entering IP address To determine the IP address assigned to the phone Navigate to Config Network WAN Status using the keys and process outlined above Reset to Factory Default To reset the phone to the factory default settings press during the startup procedure On display phones at power up you can see a black progress bar On non display phones simply wait 3 seco...

Page 22: ...mode then input 1 6 8 On a phone with LCD you will see clearing conf on the screen next you see conf reset On phones without a display wait 5 seconds before pulling power Now you have reset to the default settings Finally cycle power remove and replace WAN power cable to restart the phone with factory default settings Configuring the Phone via web interface with a Prepared Configuration File Conne...

Page 23: ...onfig UNCHECK DHCP Service and NAT Hit Apply UI should remain active Go to VOIP Sip Config Leave SIP1 selected Enter the Server address Enter the Phone Number Check Enable Register Check Enable Message Waiting Hit Apply UI should still be active Register Status should be Trying Go to Advance QOS UNCHECK VLAN ID Check Enable CHECK VLAN Enable Set Voice Data VLAN Differentiated to Data Untagged CHEC...

Page 24: ... Enable checked DHCP Server on and NAT ON Only Bridge Enable should be on uncheck DHCP Server and uncheck NAT 7 Advance QoS Set Check VLAN Enable make sure Data Untaged is set in differentiation field 8 Save config reboot the phone should now navigate the VLAN and receive a WAN IP address from the correct DHCP server 9 If you are installing multiple phones you will want to create multiple configur...

Page 25: ...ow many phones are in each type of room What is the extension number of each phone in each room 2 There are two SIP lines on each phone How should each be configured given the extension number 3 What should the IP address settings be We can set the phones to a static IP address that will correlate easily with the extension or room number This will make future maintenance easier IP address can be l...

Page 26: ...ile version top line of config file must be incremented Ex VOIP CONFIG FILE Version 2 0003 must become VOIP CONFIG FILE Version 2 0004 Loading Configuration Files 1 Attach POE Power Over Ethernet to the 3300IP or 9600IP WAN port 2 Connect an Ethernet cable from the phone s LAN port to a computer with a web browser 3 Open a web browser and point it to http 192 168 10 1 default IP address for 3300IP...

Page 27: ...ge tab on the left At the bottom of the screen is Update Configuration Click on the Browse button to select a configuration file to load onto the phone Configuration files are txt files They can be named anything but generally follow the naming convention of room phonemodel txt Eg 1041 3300ip txt ...

Page 28: ...et Select the file you want to load for that phone In this case we are loading extension 1041 3300ip txt indicating that extension 1041s configuration will load on to a 3300IP model phone Press Update button the phone will load the new file and reboot ...

Page 29: ...a naming convention of 1234 3300ip txt 1234 being the varying DN Extension number of each individual phone The 3300ip txt naming convention is used for both the 3300IP and 9600IP phones When creating a new configuration file the file version top line of config file must be incremented Ex VOIP CONFIG FILE Version 2 0003 must become VOIP CONFIG FILE Version 2 0004 When the phone Boots up phones with...

Page 30: ...is inherently complex and the administrator wants tools that simplify this as much as possible He needs to be able to find the configuration of a given phone quickly and determine what configuration is active in the phone He needs to be able to update the configuration of one or more phones easily from a central point Environment The relevant parts of the environment for configuration and installa...

Page 31: ...imately placed on the TFTP Server for download by the phones DHCP Servers Each LAN or VLAN must have its own DHCP server The DHCP servers provide at a minimum an IP address DNS server addresses and the TFTP Server address to each phone as it powers up In addition DHCP may provide a voice VLAN id DHCP Option 132 and DSCP DHCP Option 133 and TOS values for voice traffic DHCP Option 134 Support for t...

Page 32: ...rate the configuration files to propagate the changes to the individual phone configurations Whenever a change is made directly to a phone configuration a flag is set in the record so exceptions are always known Phone Installation Installation is the placement of a new unconfigured phone in a room Using an installation plan the Installer selects the type and number of phones for the room Face plat...

Page 33: ...n Utility is to allow the installer to program a single phone to work within the network and then create multiple files a unique one for each phoneset After you have created the first known good working phone config file others are made by copying and substituting the values that need to be changed into other unique config files Saving a Template Configuration file After thoroughly configuring a p...

Page 34: ...ler 9 What dial termination rules are appropriate Something like this is probably needed Item1 rule 0 Item2 rule 1 8 xxx Item3 rule 911 Item4 rule 9911 Item5 rule 91xxxxxxxxxx 10 What should the MWI number be set to 11 What should the 10 softkeys be set to Once these things are known a template can be produced and reproduced for each phone They are then loaded onto the phone via the process below ...

Page 35: ...an Ethernet cable from the phone s LAN port to a computer with a web browser 8 Open a web browser and point it to http 192 168 10 1 default IP address for 3300IP 9 Alternatively if it has acquired a new IP address from the network find that IP with 4 7 10 Type is username admin and password admin Next Navigate to and select the Config Manage tab on the left ...

Page 36: ...guration files are txt files They can be named anything but generally follow the naming convention of room phonemodel txt Eg 1041 3300ip txt Select the file you want to load for that phone In this case we are loading extension 1041 3300ip txt indicating that extension 1041s configuration will load on to a 3300IP model phone Press the Update button the phone will load the new file and reboot ...

Page 37: ... and Configurations via TFTP The ongoing maintenance and swapping of TeleMatrix SIP phones in a hospitality setting currently requires that the SIP sets retrieve a configuration file of xxxx 3300ip txt from a TFTP server Implementing the TFTP server resident in the Mitel 3300ICP allows that 1 Phones can be setup simply from the room with a series of key presses 2 Example placing powering the phone...

Page 38: ...er IP 0 0 0 0 Config File Name 1234 3300IP txt Extension 1234 in this example Config File Key Download Protocol 1 Download Mode 0 Download Interval 1 In a Mitel 3300ICP environment the TFTP Server is a folder subdirectory best reached by using FTP into the 3300ICPs IP address At that point place the IP Phone s configuration files into the tftp subdirectory Step 1 Implement the Mitel 3300ICP TFTP s...

Page 39: ...ICP TFTP server Here is the configuration to be implemented in the network environment to allow the TeleMatrix SIP phones to be served a DHCP address and route via DHCP Option 66 to the Mitel Controller server and download it s config file This will vary by property and security rules ...

Page 40: ...telematrix net Page 40 www telematrix net Step 2 Configure the Mitel 3300ICP and place files on it s native TFTP server Specify the tftp server name in the Mitel 3300ICP controller This is done under DHCP Options ...

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Page 42: ...ort telematrix net Page 42 www telematrix net Using Microsoft IE type in your Mitel 3300ICP controller s IP address in to the browser Eg ftp 10 20 0 2 3300ICP Default User ID is system and password is password ...

Page 43: ...sipsupport telematrix net Page 43 www telematrix net After the challenge you will arrive at the root of the FTP server ...

Page 44: ...Page 44 www telematrix net You will want to view the files on the controller with Windows Explorer View Open FTP Site in Windows Explorer Now you can see the hidden directories The tftp subdirectory is here double click to enter ...

Page 45: ...x net Page 45 www telematrix net Open a second window of Windows Explorer and browse to where you have the Configuration files for the TeleMatrix IP Phones Select the config files and drag and drop into the tftp directory ...

Page 46: ...ix Mass Configuration Tool to create multiple files Step 4 Cycle the power on phones one at a time OR cycle the power on the POE forcing all the phones to reboot if that is ever deemed a safe option Result The 3300IP or 9600IP phones will boot grab their same expected config file example 1234 3300ip txt but this time they will download new firmware reboot again and be upgraded AND continue working...

Page 47: ...stand alone setting such as when pre configuring or testing TeleMatrix has had success with the freeware TFTP Server TFTPD32 running on Windows XP TFTPD32 can act as BOTH a DHCP server and TFTP server In the boot up process the TeleMatrix SIP phones can receive information via DHCP Option 66 telling the phone where the TFTP server is in the form of an IP address 1 Download and Install TFTPD32 http...

Page 48: ...p is to plug a phone into a POE switch connected to the PC wait for the Config ID challenge then input the configID followed by The phone will then grab the corresponding file off the TFTP server the file must be located in the TFTP serving folder Example 1234 3300ip txt will be the configuration file downloaded when you input 1 2 3 4 at the Config Id challenge Updating Firmware If you are only up...

Page 49: ... typing in 3 to retrieve 3 3300ip txt when the phone boots up and requests a Config Id Display phones display Config Id but display less phones such as the 9600IP DECT prompt with a series of tones sounding like doodle doodle IMPORTANT When manually creating any new configuration file the file version top line of config file must be incremented Example VOIP CONFIG FILE Version 2 0003 must become V...

Page 50: ...nfig file of Version Number 2 0001 4 At Config ID Prompt Doodle Doodle pres 3 to download autoupdate image config file 3 3300ip txt 5 After phone downloads and reboots you will be challenged for Config ID doodle doodle again 6 Enter the original config ID for the room to restore the original values This Version Number of config file should be higher than the Version Number 2 0004 now on the phone ...

Page 51: ...our web browser to that IP address You will be presented with a login screen Login admin Password admin This is the Default Current Status Page The scope of this document is to provide the basic screenshots necessary to quickly configure the guest phone for basic registration and show the user where to program voicemail retrieval keys and speed dials Our example 3300IP phone is programmed as exten...

Page 52: ...enter the phone s internal menu hold down the left store key for three seconds At that time you will be prompted to enter the password default password 123 then press the other key right key flash to enter the LCD navigation menu Vol up key navigates up Vol Down key navigates down Right Flash key is Enter Select Left Store key is Escape back out of that menu option To determine the IP address assi...

Page 53: ... is also required To set the VLAN ID when the password is 9382 and the VLAN ID is 30 enter 87 9382 30 When a VLAN ID is set the phone should set VLAN Enabled and the Voice VLAN ID If necessary the LAN should be set to Bridge mode also Show Firmware Version 39 FW Description When 39 is entered the phone willdisplay or audibly respond with the firmware version number such as 1 7 240 235 Show TFTP Se...

Page 54: ...e approximately 2 1 Watts of power thus falling into the Class 1 spectrum of 802 3af The IP550 corded business class phones with LCD display are powered via 802 3af POE and consume approximately 2 5 Watts of power thus falling into the Class 1 spectrum of 802 3af The IP100 corded business class phones without LCD display are powered via 802 3af POE and consume approximately 2 5 Watts of power thus...

Page 55: ...r the second longer sing song beep 9 On handset Press on off key and listen to confirm you have dial tone Register up to a total of 4 handsets It is possible to register up to 4 remote handset kits to Repeat this process for three more handsets LEAVE BATTERIES IN ALL HANDSETS Only 4 handsets can be registered to a base When a fifth one tries to register to the base it fails The next procedure dele...