Powering on
■
Won’t power on
■
Failing to power up after 15-20
seconds
■
Won’t stay powered on
■
Monitor turns black
Could be bad power supply.
Not turning on is an
instant indication power is not being given to the
machine.
Could be faulty CPU cooler fan.
Random power
loss after boot or load is placed on the CPU can be
an indication the CPU is entering thermal protection.
Check to make sure power cables are connected
properly and the power button’s white circle light
is turning on the front of the unit.
Ensure that displays are connected to the Mini
DisplayPort ports on the upper right of the rear of
the unit, not to the HDMI or DisplayPort ports in the
center of the unit. Also consider swapping the Mini
DisplayPort to DisplayPort adapters with another
of the supplied adapters to ensure that the adapter
hasn’t failed.
Failure to
restore from
recovery
partition
■
Attempts to recover the machine with
the BSquare recovery partition fail
■
Recovery completed but unit still fails to
boot into a fresh Windows instance
Failure to recover can be indicative of a hardware
failure.
Failure to boot
Windows
■
Unit says invalid boot media
■
Unit displays windows boot error
■
Unit is otherwise unable to boot into
windows
Recover the machine using the restore
partition.
With the unit powered completely off:
1. Turn on the machine, and then hold the
down arrow key on a connected keyboard.
This may take up to a minute to appear.
2. When a blue screen “Choose an operating
system” shows up, ensure “UEFI - Recover
Operating System” is selected with the
arrow keys, and press enter. Unit will reboot.
3. Press “Recover OS” at the recovery screen,
then press start.
4. Once complete, press “Close”, then “Exit”.
Machine will reboot into the Windows out-
of-box-experience the machine arrived with
upon initial purchase.
REPORTED SYMPTOM
TROUBLESHOOTING
Wirecast Gear 3
Troubleshooting Guide
