Teletronics International EzBridge 5800, User Manual

Appendix G: Troubleshooting

 
Please check the following If you no longer can access the EzBridge through the web interface: 
 
1. Clear out the arp (type arp -d under the command prompt) and internet cache.  
 
2. Try to access the unit with a different browser such as the firefox.  
 
3. Try manually setting your ethernet adapter to 10Mbits half duplex speed.  
 
4. Try it from another computer with a different brand of network card. If the EzBridge is hooked up to a Hub/Switch try 
and change to another brand of Hub/Switch as there are sometimes compatibility issues between the EzBridge 
Ethernet port and some brand of NICs and Hubs/Switches. (Please report all incompatibility issues to 
support@teletronics.com).  
 
5. Make sure your IP address is setup correctly on the same network as that of the EzBridge.  
 
6. Re-seat the PCMCIA card  
 
7. Do a hard reset on the unit by pressing down the reset bottom. Continue to hold the reset bottom down while 
powering down the unit. Continue to hold the reset bottom down while turning the power back on. Hold down the reset 
bottom for another 10 seconds at this point, then release. This would ensure a proper hard reset on the EzBridge.  
 
8. Make sure that you're using the proper cabling to connect to the EzBridge. You'll need to use a cross over cable 
between the Net side of the PoE and the computer. ODU side should be used to plug into the EzBridge with a straight 
through cable.  
 
9. Please try the above solutions and let us know if this unit is still giving you a problem.  
 
10. Open up the NEMA4 box, bypass the waterproof Ethernet adapter and connect a computer directly into the PCB 
with a crossover cable. If this revives the unit it means that either the water proof Ethernet adapter is bad or the 
Ethernet cable between the adapter and the PCB is bad.  
 
11. Double check all cabling to make sure that nothing is loose or any cables are in non-working condition with a cable 
tester.  
 
12. If the unit is revived and there is a weak or no signal strength you may have a bad RF pigtail or Radio card.  
 
13. Make sure that the pigtail is attached to the right port of the radio card. Please consult to the user manual for 
farther detail.  
 
14. Try another PoE  
 
Make sure that you are using the proper power adapter and double check the adapter with an ohmmeter to see if the 
unit is providing the proper voltage output. Consult the user manual to find out the proper voltage input is needed. 
(Warning: Some EzBridges comes with a power input plug on the PCBs. Please do not plug the power adapter directly 
onto the PCB of the EzBridges, as all power input plugs build into the PCBs are rated at 5V)