Telit EZ10-GPRS/-PCS
Product Description
80269ST10014a, Rev. 3 – 26/09/05
Reproduction forbidden without written authorization by Telit Communications S.p.A.
Page 68 of 74
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7 EZ10 Technical Support
Telit’s technical support to
Telit EZ10 wireless modem
customers:
•
All available technical documentation is included for download into the Website
www.telit.com
>Products >Modules >EZ10 Family > selected model.
•
Telit’s engineering support is accessible via a selective E-Mail service with 48 hr replies
assured under normal conditions:
mailto:ts-gm862@telit.com
or
mailto:ts-modules@telit.com
from ca. October 2005 onwards.
In case of technical inquiries, the following information would be relevant to optimize
Technical Support:
•
Write Company, Project, Product Type, Trouble and Person reference in the “subject” field
of the e-mail so that all mails can be easily retrieved also after several forwards
•
The e-mail text should report:
o
Product Type
o
Delivery Date
o
Serial Number S/N of the EZ10 Terminal e.g. 4205
o
LOT N.
o
HW and SW code xSxxxxxxHxx
o
HW version of the EZ10 Terminal: v.xx
o
Installed SW version (AT+CGMR)
o
IMEI (AT+CGSN)
o
Description of the Application, reference to its version (SW, HW)
o
SIM Type (issued by which Mobile Network Operator of Home PLMN or Service
Provider and SIM type & supplier)
o
Network Conditions: location, registered network, coverage (AT#CSURV)
o
Antenna type
o
Used Services (MO, MT, voice, SMS, data, fax, GPRS)
…and then the question or trouble:
•
Command & Response sequences
•
Listing of the relevant parts of a Python Script
•
Signal / pin, timing, levels…
Thank you!