Telos DESKTOP DIRECTOR 2101, User Manual

Page 1: ...lti studio Broadcast Telephone System USER S MANUAL VOLUME 3 Part V The Telos Desktop Director PART VI Troubleshooting Technical Information Warranty Statement PART VII Appendices Manual Version 2 0 For software release package 2 0 and later 13 July 2005 ...

Page 2: ......

Page 3: ...TELOS SERIES 2101 Advanced All Digital Multi line Multi studio Broadcast Telephone System USER S MANUAL PART V The Telos Desktop Director V 2 0c ...

Page 4: ...TELOS 2101 USER S MANUAL This blank page is intentional ...

Page 5: ...IGATION BUTTONS 15 3 1 1 MENU NAVIGATION 15 3 1 2 CHANGING FROM TALENT TO PRODUCER MODE 16 3 1 3 JOINING A SHOW 16 3 1 4 VOLUME MENUS 17 3 2 STATUS SYMBOL ICONS WHAT THEY MEAN 18 3 3 BUTTONS 20 3 3 1 LINE CONTROL BUTTONS 21 3 3 2 TELEPHONE MODE BUTTONS 23 3 3 3 User Function Buttons 23 4 TELOS DESKTOP DIRECTOR GUIDE FOR TALENT COPY AND DISTRIBUTE TO YOUR STAFF 27 4 1 INTRODUCTION TO THE DESKTOP DI...

Page 6: ...TELOS 2101 USER S MANUAL This page intentionally left blank ...

Page 7: ...emblies to a number of console manufacturers The Console Director does not include the telephone feature just on air control functions it acts much like a Desktop Director in Talent mode line control mode Also Two Console Directors with special software can emulate the 4 hybrid or 24 line functionality of the Extended Desktop Director see below For details on the wiring between the Desktop Directo...

Page 8: ...ip on the director and then cover with the clear plastic protector inserting the plastic tabs in the slots on the Director to hold it in place Should you decide to change things later simply lift one end of the plastic and slide out the strip Mounting Options The Desktop Director legs can be mounted in an alternative upright orientation To do so remove the legs by removing the two Phillips head sc...

Page 9: ...CD screen are soft buttons The function of these buttons will be indicated on the bottom row of the screen Producer DD1 Show The default Desktop Director LCD Screen w IMPORTANT Since certain functions work differently in Talent versus Producer mode it is important that your staff understand that there are two modes and how to switch between them They must also understand the concept of joining a S...

Page 10: ...s Director s Mode should be highlighted by a grey cursor bar and the black text will change to white Now press the SELECT button You will now see a screen that looks like ENTER or TO CHANGE Producer Press 6 or 5 to change the setting Note that the little switch on left of the screen moves up or down as you change the setting Press SELECT to confirm your choice or just press the soft key below the ...

Page 11: ... highlighted by a grey cursor bar and the black text will change to white Now press the SELECT button You will now see a screen that looks like Choose Show AM Talk in the Morning Rock n Bill and Bob Show Wendy in the wee hours Dayline w Ned Hoppel Press 6 or 5 to change the setting Note that the little switch on left of the screen moves up or down as you change the setting Press SELECT to confirm ...

Page 12: ...he Desktop Director this will adjust the level in the headset as well Ringer This adjusts the volume of the ringer Note that the ringer will usually be turned off whenever a microphone channel is on See Part IV for information on the ringer mute input Speaker This adjusts the level of the built in speaker for the Desktop Director s hands free option 2 2 Status Symbol Icons What They Mean The Deskt...

Page 13: ...by another studio Or the number of lines in use by all current studios exceeds the maximum lines in the system Line is ringing Call is on hold Call is On Air Caller 1 Fader Call is On Air Caller 2 Fader Call is On Air Locked Caller 1 Fader Call is in locked mode and cannot be dropped or placed on hold To unlock push button to the left of this ICON ...

Page 14: ... in locked mode and cannot be dropped or placed on hold To unlock push the button to the Right of this ICON Screened hold Call is on hold and has been screened Call is on hold has been screened and is Next Press Next button to put this line On Air Block All Mode Press X Button to cancel Handset Mode Call is on the handset Speakerphone Mode Call is on the speakerphone ...

Page 15: ... Pressing a line button places the caller on that line on air on the corresponding hybrid w IMPORTANT TIP When using the Extended Desktop Director there will be either 1 Four Hybrids In this case there will be one column of line buttons for each hybrid 2 More than 12 lines Lines 1 12 will be available on the first 2 columns while lines 13 and higher will be available on the third and fourth column...

Page 16: ...Caller 1 Hybrid will be dropped It is also possible to program the system to put these callers on hold see Hold on Next feature programmed as part of the Show Configuration If a Call Screener is used s he may place a call on screened hold see above and the check mark will be displayed This indicates the caller has been checked by the screener and s he is ready to go on air Call placed on screened ...

Page 17: ...ancel busy all mode h HOT TIP As you may know there have been several lawsuits regarding to the fairness of radio contests By consistently activating the Busy All feature before announcing a contest your staff will reduce the liability for the station 2 3 2 Telephone Mode Buttons Dial pad buttons These are used for dialing out as with any telephone They remain active during a call for use accessin...

Page 18: ...s please see Part IV user button This button controls an output on the parallel control port This output will go low for the duration that the button is pressed This output can control equipment external to the 2101 such as the delay dump input on an obscenity delay unit Record Control This button is used in conjunction with an external recording device to easily capture conversations with callers...

Page 19: ...ufacturers allowing them to sell a console mounted control surface compatible with the TWOx12 and Series 2101 The Console Director works very much like the Desktop Director in TALENT mode A special software version permits two Console Directors to act like the Extended Desktop Director e g to access 12 lines with 4 hybrids or 24 lines with 2 hybrids A diagram of the Console Director and its functi...

Page 20: ...es the next caller on Caller 1 Fader Telos Console Director TM Telos Electronics Package 0320 0000 Operator s Guide Status Symbols For additional information see Desktop Director Guide for Talent in the User s Manual 8 8 DTMF Dial Pad for dialing r Telos Electronic Package 0320 0000 is distributed as part of complete assemblies available from major console manufacturers The Console Director operat...

Page 21: ...ttons The function of these buttons will be indicated on the bottom row of the screen Talent DD1 Show The default Desktop Director LCD Screen w IMPORTANT Since certain functions work differently in Talent on air control versus Producer screener mode it is important that you understand that there are two modes and how to switch between them You must also understand the concept of joining a Show con...

Page 22: ... be highlighted by a grey cursor bar and the black text will change to white Now press the SELECT button You will now see a screen that looks like ENTER or TO CHANGE Talent Press 6 or 5 to change the setting Note that the little switch on left of the screen moves up or down as you change the setting Press SELECT to confirm your choice or just press the soft key below the word BACK to return the ma...

Page 23: ...ursor bar and the black text will change to white Now press the SELECT button You will now see a screen that looks like Choose Show AM Talk in the Morning Rock n Bill and Bob Show Wendy in the wee hours Dayline w Ned Hoppel Press 6 or 5 to change the setting Note that the little switch on left of the screen moves up or down as you change the setting Press SELECT to confirm your choice or just pres...

Page 24: ...ou are using a headset attached to the Desktop Director this will adjust the level in the headset as well Ringer This adjusts the volume of the ringer Note that the ringer will usually be turned off whenever a microphone channel is on depending on how your system is wired up Speaker This adjusts the level of the built in speaker for the Desktop Director s hands free option 3 2 Status Symbol Icons ...

Page 25: ...e by all current studios exceeds the maximum lines in the system Line is ringing Call is on hold Call is On Air Caller 1 Fader Call is On Air Caller 2 Fader Call is On Air Locked Caller 1 Fader Call is in locked mode and cannot be dropped or placed on hold To unlock push button to the left of this ICON Call is On Air Locked Caller 2 Fader Call is in locked mode and cannot be dropped or placed on h...

Page 26: ...ned Call is on hold has been screened and is Next Press Next button to put this line On Air Block All Mode Press X Button to cancel Handset Mode Call is on the handset Speakerphone Mode Call is on the speakerphone Line is unassigned in the current Show Configuration 3 3 Buttons The functions of most of the buttons are self evident We have used easy to understand symbols wherever possible A brief e...

Page 27: ... line to the top of the next queue by pressing the right line button for the line to be forced to the top of the queue The line status will change to the blinking checkmark next icon indicating this call will be aired next if the TALENT presses his her next button In effect this action makes that caller the longest held caller h HOT TIP Any Desktop Director in Producer screener mode can use this f...

Page 28: ... select the line that has been ringing longest If no line is ringing it selects the line that has been on standard hold longest When the NEXT button is pressed any lines not locked will be dropped or put on hold if you show is configured for hold on next operation Block All Block All Pressing this key will clear all lines with the only exceptions being lines on air on the handset speakerphone lock...

Page 29: ...it for the called party to answer and announce the call the first party will be on hold while you are dialing and talking to the called party In the latter case you would press the button the second time once you have finished talking to the called party and wish to connect the two parties If you hang up before pressing the transfer button a second time the transfer will be aborted leaving the ori...

Page 30: ...omebody is on air starts the recorder LED solid immediately instead of entering the armed state While recording LED solid pressing the button stops the recorder and puts the system back in the armed state LED blinking When in armed state LED blinking pressing the button cancels the recording feature For complete information on the different Status Symbols in Producer Mode Screener Mode see pages V...

Page 31: ... onto the built in speaker phone Mute Mutes the handset or speaker phone microphone b 8 8 Next Places the line ringing the longest on to the Handset Headset or speaker phone Telos Desktop Director TM Operator s Guide for Producer Mode T his Operator s Guide covers Producer Mode only LCD Display Function Keys Cursor Keys T he top row of buttons will have their function displayed on the screen above...

Page 32: ...2101 USER S MANUAL PART V THE TELOS DESKTOP DIRECTOR V 26 PLEASE COPY THIS SECTION AND GIVE TO YOUR CALL SCREENERS SECTION 3 DESKTOP DIRECTOR GUIDE FOR PRODUCERS CALL SCREEENERS This page blank intentionally ...

Page 33: ...ader In a system that uses both Caller 1 and Caller 2 each phone line appears on both rows or columns of the control surface A red status bar above each button or a light inside shows the status of the line by being on off or blinking i e off hook ringing or on hold etc A round status light indicates if the line is on air either on Caller 1 or Caller 2 If a third simultaneous caller were desired o...

Page 34: ...ing or outgoing calls Idle A shared line is in use by another studio Or the number of lines in use by all current studios exceeds the maximum lines in the system Line is ringing Call is on hold Call is On Air Caller 1 Fader Call is On Air Caller 2 Fader Call is On Air Locked Caller 1 Fader Call is in locked mode and cannot be dropped or placed on hold To unlock push button to the left of this ICON...

Page 35: ...ler 2 Fader Call is in locked mode and cannot be dropped or placed on hold To unlock push the button to the Right of this ICON Screened hold Call is on hold and has been screened Call is on hold has been screened and is Next Press Next button to put this line On Air Block All Mode Press X Button to cancel Handset Mode Call is on the handset Speakerphone Mode Call is on the speakerphone ...

Page 36: ...tom row of the screen much like an ATM machine In most cases the center soft key offers context sensitive HELP and the left softkey offers a BACK function The BACK function takes you back to the default screen without saving unconfirmed changes The 6 5 buttons scroll through the options in a menu while the Select button chooses a menu selection or confirms an entry In the volume menus 6decreases t...

Page 37: ...ges of the System 2101 is that multiple line configurations are possible Management of Show Configurations is done on the hub and is covered in Part III of this manual Therefore a Desktop Director must join a Show which then configures which lines and numbers are active on that Desktop Director The usual scenario is as follows 1 A Desktop Director in the studio to be used for the show is put in Ta...

Page 38: ...nd Bob Show Wendy in the wee hours Dayline w Ned Hoppel Press 6 or 5 to change the setting Note that the little switch on left of the screen moves up or down as you change the setting Press SELECT to confirm your choice or just press the soft key below the word BACK to return the main menu without the change taking effect 4 3 4 Volume Menus Pressing the soft key button below the word VOLUME will d...

Page 39: ...ent Mode 4 4 1 Line buttons Each line has 2 buttons the left column for Caller 1 the console might be labeled Caller 1 Phone 1 or something else and right column called Caller 2 the board may be labeled Caller 2 or Phone 2 or something else Pressing a line button places the caller on that line on air on the corresponding fader on the console mixing desk board etc Pressing a Line button when that l...

Page 40: ...calls h HOT TIP As you may know there have been several lawsuits regarding to the fairness of radio contests By consistently activating the Busy All feature before announcing a contest you will reduce the liability for yourself and the station 4 4 2 User Function Buttons These buttons can be used for control of equipment external to the Telos phone system For instance the button may control your o...

Page 41: ...played see section 4 2 for picture of these Status Symbols Once you select the line the ICON will change to an arrow indicating it is on the Caller 1 or Caller 2 fader The line may be dropped or placed on hold by using the buttons below the row indicated by the arrow If you select another line on the same column the line selected earlier will be dropped unless the line is first placed in locked mo...

Page 42: ... this line to unlock it If you wish to select another caller you can just press another Line button in this column or you can press the Drop button To place the call on hold press the Hold button instead 4 5 Using as a Telephone Making calls using the handset Pick up the handset select a line using the left column and dial Some installations will require a 9 before dialing an outside line To dial ...

Page 43: ... Line button to place the caller on Caller 1 or Caller 2 respectively Answering calls with the handset Pick up the handset and select a line using the left column or press Next to select the line which has been ringing longest Answering calls with the Speakerphone Press the Handsfree button and select a line using the left column or press Next to select the line which has been ringing longest ...

Page 44: ...S 2101 USER S MANUAL PART V THE TELOS DESKTOP DIRECTOR V 38 PLEASE COPY THIS SECTION AND GIVE TOYOUR ON AIR STAFF SECTION 4 DESKTOP DIRECTOR GUIDE FOR TALENT This page intentionally left void of information ...

Page 45: ...aces any calls on hybrid one on or the handset on the built in speaker phone Mute Mutes the handset or speaker phone microphone 8 8 Next Places the next caller on Hybrid 1 Telos Desktop Director TM Operator s Guide for Talent Mode T his Operator s Guide covers T alent Mode only LCD Display Function Keys Cursor Keys T he top row of buttons will have their function displayed on the screen above T he...

Page 46: ...Fader Telos Console Director TM Telos Electronics Package 0320 0000 Operator s Guide Status Symbols For additional information see Desktop Director Guide for Talent in the User s Manual 8 8 DTMF Dial Pad for dialing r Telos Electronic Package 0320 0000 is distributed as part of complete assemblies available from major console manufacturers The Console Director operates in Talent Mode only For use ...