Telos IQ6 TELCO, User Manual

Page 1: ...TELOS iQ6 Multi Studio IP Phone Interface System USER S MANUAL Manual Version SC 1 01 20 October 2011 part 1490 00072 001...

Page 2: ...ast many good ideas from users have made their way into software revisions or new products Please contact us with your comments Service You must contact Telos before returning any equipment for factor...

Page 3: ...ec tion against such interference when this type of equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference If it does the u...

Page 4: ...5 2 2 2 Integrated Service Digital Networks ISDN 6 2 2 3 Integration with a PBX 8 2 3 BasicWeb Interface Configuration 9 2 4 Client Configuration 11 2 4 1 Axia iQ surface 11 2 4 2VSet 12 2 4 3VX Prod...

Page 5: ...9 Backup 38 5 TechnicalData Troubleshooting 39 5 1 Overview 39 5 2 System Software Firmware 39 5 3 GeneralTroubleshooting 39 5 4Troubleshooting ISDN Problems 41 5 5 Replaceable Modules and Hardware S...

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Page 7: ...rd give yourself a cookie Today as technology roars ahead we re constantly seeking new ways to apply it to the problems of everyday broadcast ing Voice over IP VoIP is particularly compelling for its...

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Page 9: ...rough Livewire for seamless integration to the Axia iQ console There are no dedicated connectors on the back panel for audio All control and audio passes through the Ethernet Adapter and the CAT 5e ca...

Page 10: ...hybrid output creating an annoying hollow or tinny sound Telos digital adaptive hybrids reduce this problem But ISDN offers independent and separated signal paths so our hybrids only have to operate...

Page 11: ...TBA It is a four wire connection via an 8 pin RJ 45 style modular jack Sometimes the S interface is called S T There is a subtle distinction between the two but it is not relevant for our purposes her...

Page 12: ...ws you to give out a single number to the audience and each call will hunt to an unused line Sometimes one or two numbers will be reserved for a hot line or warm line in which case those numbers would...

Page 13: ...Use a direct connection between a PC and the iQ6 with the use of a cross over cable or a normal patch cable to your LAN local area network Connect the required cable to the Livewire port The PC should...

Page 14: ...on RJ 11 style jack in the rest of the world the jack type is an eight position RJ 45 style The correspondence between the interface slot to the system line number for is from left to right when view...

Page 15: ...C 8 N C ISDN S interface cable Use only an 8 conductor RJ 45 style cable Unshielded twisted pair Category 3 or better cable should be used ISDN S Interface Cable RJ 45 PIN COLOR DESCRIPTION 1 WHITE G...

Page 16: ...PBX Most PBX or VoIP telephone systems can provide analog ports for analog equipment such as modems and fax machines You will need such ports to connect a POTS iQ6 to a PBX A few years ago we advised...

Page 17: ...ress which you have assigned to the iQ6 The Home screen is shown above First select the Livewire Configuration link Username is user and the password should be left blank Assign the desired Livewire C...

Page 18: ...ol For the USA and Canada this will usually be Natl I 1 For Europe and much of the rest of the world it will be ETS300 For Natl I 1 enter the SPIDs for each voice channel given to you by the telephone...

Page 19: ...he system will not allow you to enter any non numeric characters If your installer has included them in the SPID ignore them If you have PTP AT T Point to Point or ETS300 Euro ISDN ISDN protocol you s...

Page 20: ...e VSet will log into the iQ6 as a client 2 4 3VX Producer client For details on the VX Producer please refer to the appropriate documentation for the product If VX Producer is not connected to a serve...

Page 21: ...ferent clients Axia iQ console VSet and VX Producer will also show the states of these lines The following symbols define the states Line is ready for incoming or outgoing calls you may be able to obs...

Page 22: ...nding hybrid Pressing a line button when a call is already on air locks the call on air preventing accidental disconnection To unlock press the line button a third time Drop 1 and 2 Buttons These butt...

Page 23: ...tton puts a held or ringing caller on the handset Press the right column button to put a held or ringing line on air dropping any other unlocked calls If a call is already on the air pressing the righ...

Page 24: ...ill not be affected The usual application for this function is to let you prevent early callers from getting in on contests until after you ve made the announcement and released the lines to accept ca...

Page 25: ...g Calls The main window shows a list of the lines that are available Near the bottom of the screen is a tabbed list box controls and an audio level meter that are used for the recording and play funct...

Page 26: ...than one line is in this category they will all be highlighted Press the line that you want to hold Or select the line you want to hold to highlight it and then press Hold Hold Ready puts a call that...

Page 27: ...cer mode will put recorded files under the Producer tab and in studio mode under the Studio tab naturally You can move files among the tabbed lists by either dragging them to the destination tab or us...

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Page 29: ...led POH which shows the presence of Program on Hold audio The OLED display of the iQ6 provides status information as well as some basic configuration The status screen provides the state of each of th...

Page 30: ...PPM To Caller Phone Send Gain 0dB 2dB Caller Ducking Full 1dB to 15dB Half Receive AGC Full Noise Gate Normal Off Aggressive Receive EQ Adaptive Fixed Off Adaptive Fixed Nominal Output VU PPM Meter Mo...

Page 31: ...r Both Lock to Hybrid Off On POTS Country Too many to list Hookflash 720ms 620ms 120ms 70ms 520ms 420ms 270ms 220ms Advanced Default Ring Line Reversal DT AS Rev DT AS Natl I 1 ETS300 Euro Auto US Q93...

Page 32: ...ted on the web pages Certain advanced options such as entering ISDN DNs SPIDs and Livewire configuration require the web interface You can connect a PC directly to the iQ6 with an Ethernet cross cable...

Page 33: ...t very convenient to enter numeric data on the LCD button interface so we thought you d appreciate having a PC s keyboard for that Some pages have a in the title bars These are links that open informa...

Page 34: ...have a faster ring indication and choosing Yes here lets you have it But you risk losing the CID if an operator answers the call quickly Some lines don t have CID and in this case this should be set...

Page 35: ...re allowed You can however take advantage of this to get a feature that might be useful preventing outgoing calls Enable Auto Call Drop Calls can be automatically disconnected when the far end hangs u...

Page 36: ...e format area code 7 digit phone 4 digits for example 0101 0100 0111 or 1111 try Natl I 1 If that fails Try DMS Cust If you were given 2 SPIDs with the format area code 7 digit phone 1 digit for examp...

Page 37: ...ain that you have entered them correctly Do not add anything to your SPIDs 2 Note that there are no hyphens dashes or spaces in SPIDs so the system will not allow you to enter any non numeric characte...

Page 38: ...or MSNs cycle power off and then back on Then go to the ISDN status screen and verify Ready status for all channels 4 2 3 Audio Nominal Input Level and Meter type Adjusts to the level expected from th...

Page 39: ...in control of the conversation Dynamically improves effective trans hybrid loss to reduce leakage when necessary There is also a ducking of the announcer audio to the caller This is only a few dB unl...

Page 40: ...audio is passed through without modification The Rcv EQ values are ignored in this mode Fixed This is a simple manual equalizer mode where a fixed EQ is applied Adaptive This is a three band dynamic e...

Page 41: ...fer a line that is locked on air to another hybrid If not enabled even if a line is locked the line can be switched to the other hybrid Block priority lines from next queue When turned on priority lin...

Page 42: ...on Hold POH input The two Hybrids require unique channel numbers to be assigned The number can be anything from 1 to 32767 and is unique to your Livewire network The Mode drop down box currently has...

Page 43: ...used to carry the audio streams 4 2 7 Livewire QoS The default settings in the Livewire QoSpageshouldbeacceptableforthemajorityofallinstallations Werec ommendchangingthesesettingsonlywhenspecificallyi...

Page 44: ...000 012 simply enter 192 168 0 12 Your iQ6 should have an IP address in the same range as the rest of your network the first three sets of the numbers should match those of the rest of your network an...

Page 45: ...ntered press OK twice to save your entry NTP server The iQ6 will provide call history to VSet units with date and time The time stamp will not be correct unless the iQ6 is able to synchronize to an NT...

Page 46: ...he appropriate file Once the file path is in the text field press the Apply button to begin the upload process Once a version is loaded to Bank 1 you can use the radio buttons to select which bank you...

Page 47: ...sion numbers There are two major software components to the system System software This is the software that can be updated by downloading new software Firmware This code is analogous to a bootstrap l...

Page 48: ...ng more fundamental 3 Round up the usual suspects At the system level always suspect the menu set up the cables the Phone Company line setup the punch blocks etc At the component level many computer p...

Page 49: ...been sent and approved Pending Seize Outgoing call in process Request for call has been sent to Telco switch Seized Outgoing call in process Telco switch has acknowledged the call request Call Procee...

Page 50: ...asic low level line connection is good If the LED stays on with the ISDN disconnected or does not come on at all after cycling power there is a hardware problem Condition Can t Get ISDN Ready Indicati...

Page 51: ...nding Are your SPIDs and Telco setting correct Can you dial from Line 1 to Line 2 If you can successfully call from one line to the other you know that your SPIDs and ISDN protocol settings for that l...

Page 52: ...t everything Leave no stone unturned while searching for the answer Any other ISDN troubleshooting tips An important tool for troubleshooting incompatibility programming problems is the iQ6 s integrat...

Page 53: ...t be reached because although the called party number is in a valid format it is not currently allocated assigned Cause No 2 No route to network Prefix 0 dialed in error This cause indicates that the...

Page 54: ...users involved in the call has requested that the call be cleared Under normal situations the source of this cause is not the network Cause No 17 Busy try again later User busy This cause is used to i...

Page 55: ...Intercept announcement undefined code This cause indicates a facility requested cannot be provided by the network or This cause indicates that a user in a special business group i e Centrex dialed an...

Page 56: ...n the circuit or channel indicated by the requesting entity cannot be provided by the other side of the interface Cause No 46 Precedence call blocked Q 850 only This cause is used to indicate that the...

Page 57: ...Incompatible bearcap This cause indicates that the equipment sending this cause does not support the bearer capability requested Cause No 66 Channel type not implemented This cause is returned when th...

Page 58: ...Cause No 95 Invalid message unspecified This cause indicates that the entity sending this cause has received and Invalid message only when no other cause in this class applies CLASS 1 6 protocol error...

Page 59: ...ding this cause is an intermediate point then this cause indicates that the parameter s were passed unchanged or This cause indicates that the equipment sending this cause has received a message with...

Page 60: ...nel that has been configured in the Livewire Audio page is correct If correct is that channel enabled on the network Is there a network disconnection somewhere that is preventing the stream from reach...

Page 61: ...em and determine there is audio there or not In cases where you are getting a valid backfeed stream but are not able to get any audio in the backfeed make sure you understand the Feed to source featur...

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Page 63: ...et phones VX Producer software instances and iQ console Telco controls may be connected simultaneously All control and audio is via network connection Processing Functions General Telos 3rd generation...

Page 64: ...rect connection to ISDN line via the 2 wire U interface 6 position 2 pin RJ 11 connector 2B1Q line coding Worldwide 4 wire S interface 8 position 8 pin RJ 45 connector Telephone Coding Modes Law ISDN...

Page 65: ...PARTICULAR PURPOSE In no event will Telos Systems its employees agents or authorized dealers be liable for inciden tal or consequential damages or for loss damage or expense directly or indirectly ari...