Telstra DECT CORDLESS HEADSET, User Manual

Page 1: ...DSET USER GUIDE This cordless headset has been designed for ease of use Please read the instructions and keep it handy for future reference If you have any problems with your headset refer to the Help section of this User Guide ...

Page 2: ...t from your headset Before using you will need to set up your headset Follow the simple instructions on the next few pages NEED HELP PLEASE LOOK IN THE HELP SECTION AT THE END OF THE USER GUIDE IF YOU EXPERIENCE ANY OPERATIONAL DIFFICULTIES WITH YOUR TELSTRA PRODUCT OR PLEASE CONTACT THE TECHELP INFORMATION LINE 1300 369 193 OR CONTACT US BY EMAIL AT tcpsupport_au vtech com GOT EVERYTHING The pack...

Page 3: ...dset 8 Earbuds 8 Over the ear hook 9 Over the head band 12 Behind the neck band 15 Getting to know your Headset 17 Front of headset 17 Back of headset 18 Top of headset 19 Headset lights overview 20 Headset alert tones overview 21 Using the headset 22 Turn the headset on or off 22 Answer or end a call 22 Volume control 22 Temporary ringer silencing 23 Mute 23 ...

Page 4: ...ss 24 Intercom 24 Answer an incoming call during an intercom call 26 Call transfer using intercom 26 Help 28 General information 31 Replacing the headset battery 31 Safety 31 Cleaning 32 Environmental 33 Customer service Product warranty 34 ...

Page 5: ...t so the unit sits flush with the desk Connect your headset VOL ON OFF 1 2 Headset charger unit installation Plug the mains power adaptor into the socket on the bottom of the headset charger unit Plug the other end into the wall power socket and switch on 1 2 ...

Page 6: ... Headset battery installation Insert the battery pack into the battery compartment 1 Press the battery pack down gently until it clicks into place 2 ...

Page 7: ...the headset Insert the headset into the magnetic charging mount on the headset charger unit and leave it to charge for at least 3 hours before use The light will flash red to indicate the battery is charging 1 ...

Page 8: ...rbud and twist then pull the earbud gently until it separates from the earpiece To attach an earbud to the headset earpiece Choose the earbud of your desired size Attach the earbud to the earpiece as shown in the diagram on the next page Press the earbud down gently on the earpiece until it clicks into place Move the earbud around so that the protruding bump on the earbud is pointing towards your ...

Page 9: ...hoose the most suitable ear hook and then attach it to the headset To adjust the headset to wear on the left or right ear To wear on the left ear Make sure the ear hook ring is positioned as shown in the diagram below before installation Then attach the ear hook ring to the headset 1 2 ...

Page 10: ...own in the diagram below before installation 2 Then attach the ear hook ring to the headset To attach the ear hook to the headset To wear on the left ear Remove any headset attachment connected to the headset earpiece except the ear bud Insert the earpiece into the ear hook 1 2 ...

Page 11: ...e edge of the ear hook ring towards the earpiece until it clicks into place Hook the headset onto the ear you want to use and adjust the angle of the headset until the microphone is pointing towards your mouth 3 4 ...

Page 12: ...d twist then gently pull the ear hook with the other hand until it separates from the earpiece Over the head band To attach the head band to the headset Remove any headset attachment connected to the headset earpiece except the earbud Insert the earpiece into the head band 1 2 ...

Page 13: ...sh the earpiece towards the head band ring until it clicks into place Adjust the head band to fit your head Adjust and rotate the angle of the headset until the microphone is pointing towards your mouth 3 4 ...

Page 14: ...14 To remove the head band from the headset Hold the headset with one hand and the head band ring with your other hand Twist and gently pull the headset until it separates from the head band ring ...

Page 15: ...h the neck band to the headset Remove any headset attachment connected to the headset earpiece except the earbud Insert the earpiece into the neck band ring Push the earpiece towards the neck band ring until it clicks into place 1 2 3 ...

Page 16: ...djust and rotate the angle of the headset until the microphone is pointing towards your mouth To remove the neck band from the headset Hold the headset with one hand and the neck band ring with your other hand Twist and gently pull the headset until it separates from the neck band ring 4 5 ...

Page 17: ...17 1 Getting to know your Headset Front of headset On Off button and light Press to answer or end a call 1 ...

Page 18: ...18 Back of headset Earpiece Battery pack Open to replace the battery pack Microphone The microphone incorporates noise cancelling technology for clearer calls 1 2 3 1 2 3 ...

Page 19: ... mode or the earpiece listening volume while on a call 2 Mute Recall Press to mute the microphone during a call Press and hold for two seconds to answer an incoming call when you receive a call waiting alert during a call Press to mute the ringer in the earpiece when there is an incoming call 1 1 2 Top of headset ...

Page 20: ...t is powering on Quadruple flashing There is an incoming call RED Steadily on The headset is charging on the charger unit Flashing The headset is battery is low and it needs to be returned to charger unit for charging Triple flashing Powering off RED BLUE Toggling slowly The headset is not registered Toggling quickly The headset is in registration mode and registering to the base OFF N A Power off...

Page 21: ...has reached its highest lowest setting Any key is pressed while the Headset is out of range Two low beeps There is an incoming call during a call Two rapid beeps every 20 seconds The headset has low battery warning Threerapidbeeps every 20 seconds Headset is out of range of headset charger Headset is not yet registered to a headset charger Three rapid beeps Headset is powering on or off ...

Page 22: ...r three beeps as it turns off Answer or end a call To answer a call on the headset Press to answer an incoming call To end a call on the headset Press on the headset or place the headset back in the headset charger unit Volume control To adjust the headset earpiece ringer volume Push the volume switch on top of the headset to Vol or Vol when it is not in use to adjust the volume To turn the ringer...

Page 23: ...dset Press Mute Recall on the top of the headset to temporarily silence the ringer in the headset earpiece Mute The mute function allows you to hear the other party but the other party cannot hear you To mute a call on the headset During a call press Mute Recall You hear Mute on Press Mute Recall again to resume the conversation You hear Mute off Call Waiting If you have subscribed to your network...

Page 24: ...hone base is already on a call P ress on the headset at any time to join the call Do not hang up the handset until you want to end the call Intercom Use the intercom feature for conversations between your headset and your handset You can only use the handset or telephone base to initiate an intercom call To initiate an intercom call Using a handset Press MENU on the handset in idle mode Press or t...

Page 25: ...T and then press SELECT The headset rings To answer an intercom call on the headset Press on the headset To silence an intercom call on the headset Press Mute Recall on the headset To mute while on an intercom call on the headset Press Mute Recall on the headset You hear Mute on Press Mute Recall again to resume the conversation You hear Mute off To end an intercom call on the headset Press on the...

Page 26: ... answering the outside call press on the headset The intercom call ends and the headset continues to ring Call transfer using intercom Use the intercom feature to transfer an outside call from a handset to the headset During a call press OPTION Press or to scroll to Intercom then press SELECT Your handset displays INTERCOM and a list of devices Press or to highlight HEADSET and then press SELECT T...

Page 27: ... connects to the outside call You can let the headset join on the outside call in a three way conversation Press OPTION Press or to scroll to Share call on your handset then press SELECT You can press and hold Mute Recall on the headset for two seconds to take the outside call You can end the intercom call on the headset and continue the outside call with your handset Press on the headset 4 ...

Page 28: ... moving the headset and headset charger unit as far away as possible from these types of electronic devices You may need to purchase a new battery The headset battery does not accept charge Make sure that the battery is securely installed in the cordless headset If the cordless headset is in its headset charger unit but the light on the headset does not turn on refer to The light on the headset is...

Page 29: ...ave pressed Mute Recall on the headset when it is ringing it mutes the ring tone of the headset The ring tone resumes on the next call The layout of your home or office might be limiting the operating range Try moving the headset and headset charger unit to another location preferably to a higher location Other electronic products such as TVs radios computers and other DECT phones can cause interf...

Page 30: ...quipment If the headset is not responding normally try resetting the headset Do the following in the order listed Disconnect the power to the headset charger unit Disconnect the headset battery Wait a few minutes Connect power to the headset charger unit Re install the headset battery and place the headset into the headset charger unit Wait for the headset to reestablish its connection with the he...

Page 31: ...replace the compartment cover until it clicks into place Safety Only use the power adapter included with the product Using an unauthorised power adapter will invalidate your guarantee and may damage the headset charger unit Use only the approved rechargeable battery supplied Spare rechargeable batteries can be purchased from TecHelp on 1300 369 193 or your local electrical retailer Do not open the...

Page 32: ...f interference Disconnect telephone line from base when replacing headset back up batteries Please note Telstra accepts no responsibility for damage caused to your Telstra DECT cordless handset by using any other type of battery Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Dispose of batteries as per local state requirements...

Page 33: ...rate fibres or place it in locations preventing the free flow of air over its surface Do not submerge any part of your product in water and do not use it in damp or humid conditions such as bathrooms Do not expose your product to fire explosive or other hazardous conditions There is a slight chance that your headset could be damaged by an electrical storm We recommend that you unplug the power fro...

Page 34: ...a Telstra Network Service and require assistance specifically related to the network service or would like to subscribe to the service contact Telstra on 13 22 00 for residential or 13 20 00 for business Voluntary Product Warranty In addition to your Statutory Rights and subject to the conditions below VTech warrants that this product will be free from any defect in materials or workmanship under ...

Page 35: ...onable time Subject to your Statutory Rights if your claim under this Voluntary Product Warranty is not valid you may be charged a fee under this Voluntary Product Warranty for the service and for any direct costs associated with having the product delivered for service To make a claim under this Voluntary Product Warranty you must call the TecHelp Information Line on 1300 369 193 or contact VTech...

Page 36: ...ary Product Warranty purposes proof of purchase is required so please keep your receipt The benefits conferred by this Voluntary Product Warranty are in addition to other rights and remedies that are available to you under law which cannot be excluded The processes for this Voluntary Product Warranty in no way limit your rights whicharise as a result of your Statutory Rights ...

Page 37: ...PRODUCTS RETURNED TO THIS ADDRESS UNDER THIS VOLUNTARY PRODUCT WARRANTY Phone number 1300 369 193 Email address tcpsupport_au vtech com Statutory Rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to ...

Page 38: ...38 FOR MORE INFORMATION CALL TECHELP ON 1300 369 193 OR EMAIL TCPSUPPORT_AU VTECH COM Version A 91 007626 010 100 ...